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[Case 109705] Failed to restore account

Discussion in 'Data Protection' started by lldeepakll, Aug 17, 2014.

  1. lldeepakll

    lldeepakll Well-Known Member

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    Hi,

    I am also facing the same issue in restoring accounts on server with cpanel 11.44. The backup has been taken from a server running with cpanel 11.36. I have used the command "/scripts/pkgacct username" to create backup of the account. I am facing this issue with multiple account. Is there any bug in cpanel 11.44.1 ? Please help

    =================================================================
    The account backup to restore is a file: /home/cpmove-username.tar.gz
    cPanel restorepkg
    Archive user: “stockdun”
    Restricted: “no”
    Allow Reseller Privileges: “no”
    The system will attempt to restore the archive file “/home/cpmove-username.tar.gz”.
    ArchiveManager
    Preparing archive for restoration …
    ArchiveManager
    The archive is missing cpuser data.
    Skipped: Removed non-file, non-directory “/olddisk/cpanelpkgrestore.TMP.work._mJkiDPhZjW2dk2E/unsafe_to_read_archive/contents/cpmove-stockdun/homedir/www” at Find:_find_dir:360
    =========================================================================


    Thanks
     
    #1 lldeepakll, Aug 17, 2014
    Last edited: Aug 17, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    I have moved this post into it's own thread. Are you able to manually extract the archive and review the contents of the files within it's home directory?

    Thank you.
     
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  3. lldeepakll

    lldeepakll Well-Known Member

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    Hi,

    Sorry for delay in reply. Yes I was able to manually extract the archive and can view all the files/directories in it. I opened a support ticket for this issue and here is the reply from cpanel support with solution:

    ==================================================================
    It appears this restore process is hitting a known issue we have. The issue, appears to be resolved simply by untarring the cpmove file manually and then tarring it back up:

    tar zxvf cpmove-username.tar.gz
    tar czvf cpmove-username.tar.gz cpmove-username/

    Then using /scripts/restorepkg username I am able to restore the account without an issue.I've attached the internal case 109705 to the ticket however it does appear the issue has been fixed by our development team. Unfortunately I don't have ETA when the fix will be pushed out to the public, however you can keep an eye on the change logs we provide:

    http://documentation.cpanel.net/display/ALD/11.44+Change+Log

    The current work around would be to untar and tar the cpmove files.
    ==================================================================


    Thanks
     
    #3 lldeepakll, Aug 27, 2014
    Last edited: Aug 27, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see the issue was addressed. Thank you for updating this thread with the outcome.
     
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