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[Case 149949 ] cPanel & SSH stops while suspending an account

Discussion in 'General Discussion' started by musioc, Jan 5, 2015.

  1. musioc

    musioc Well-Known Member

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    Hello
    We are using cPanel 11.46.1.4 (both stable & release)
    Recently we encountered a problem, cpanel and ssh services goes down while we try to suspend an account.

    I've face this problem in 2 different servers last night and today. (stable and release version)

    This problem occurs while I try to suspend an account (at same time all cpanel and ssh connections breaks.)
    There is no related error log.

    Regards
     
  2. musioc

    musioc Well-Known Member

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    re: [Case 149949 ] cPanel & SSH stops while suspending an account

    syslog was stopped too :(

    This is latest log (attached)
     

    Attached Files:

    • log.txt
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  3. musioc

    musioc Well-Known Member

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    re: [Case 149949 ] cPanel & SSH stops while suspending an account

    Third server encountered this problem.
    So I am sure it is related to a cPanel bug :|
     
  4. musioc

    musioc Well-Known Member

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    re: [Case 149949 ] cPanel & SSH stops while suspending an account

    Our customer's cpanel server has this problem too. (dedicated server)
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    re: [Case 149949 ] cPanel & SSH stops while suspending an account

    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  6. cPJacob

    cPJacob cPanel Product Owner
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    re: [Case 149949 ] cPanel & SSH stops while suspending an account

    Hello,

    This has been investigated in case 149949. Please keep a lookout in our change log for a fix coming soon.
     
  7. caisc

    caisc Active Member

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    We have also faced this issue on our server, This also happens sometimes when I kill a user process via WHM process manager.

    THIS HALTS ALL PORTS ON SERVER INCLUDING EMAIL PORTS, SSH PORTS, WEBMAIL PORTS AND CPANEL/WHM LOGIN PORTS.

    But i am able to browse websites hosted on the server.

    It remains un-responsive till server is rebooted.

    if anyone found a way to get connected to server without rebooting it, plz share here.

    Thanks
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    I believe internal case number 149949 will address this issue, but could you provide us with the specific steps you take when this happens so we can attempt to reproduce the behavior?

    Thank you.
     
  9. caisc

    caisc Active Member

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    I faced this issue 3 times. there are no specific steps to reproduce this issue,

    But all 3 times there were few things common -

    1 - I was going to suspend a cpanel user who was using excessive resource usage.
    2 - Every time I was performing the action from WHM interface
    3 - After clicking on the suspend button in WHM everything gets halted on my end, after server reboot I found that account was showed suspended but actually it was not locked and site was working normally.

    Even raise a ticket with cpanel for this, but support exec. was unable to find any clue from logs.

    Thanks
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you let us know the ticket number?

    Thank you.
     
  11. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    This is tentatively scheduled to be fixed in an update coming out on January 26th. This date may change however, but in the mean time the work around is to use WHM to suspend the account and not the command line tools
     
  12. musioc

    musioc Well-Known Member

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    This problem is solved.

    Regards
     
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