[Case 149949 ] cPanel & SSH stops while suspending an account

musioc

Well-Known Member
Aug 4, 2011
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0
66
Hello
We are using cPanel 11.46.1.4 (both stable & release)
Recently we encountered a problem, cpanel and ssh services goes down while we try to suspend an account.

I've face this problem in 2 different servers last night and today. (stable and release version)

This problem occurs while I try to suspend an account (at same time all cpanel and ssh connections breaks.)
There is no related error log.

Regards
 

musioc

Well-Known Member
Aug 4, 2011
118
0
66
re: [Case 149949 ] cPanel & SSH stops while suspending an account

syslog was stopped too :(

This is latest log (attached)
 

Attachments

musioc

Well-Known Member
Aug 4, 2011
118
0
66
re: [Case 149949 ] cPanel & SSH stops while suspending an account

Third server encountered this problem.
So I am sure it is related to a cPanel bug :|
 

musioc

Well-Known Member
Aug 4, 2011
118
0
66
re: [Case 149949 ] cPanel & SSH stops while suspending an account

Our customer's cpanel server has this problem too. (dedicated server)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,212
363
re: [Case 149949 ] cPanel & SSH stops while suspending an account

Hello :)

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

caisc

Well-Known Member
Oct 5, 2011
73
2
58
India
cPanel Access Level
Root Administrator
We have also faced this issue on our server, This also happens sometimes when I kill a user process via WHM process manager.

THIS HALTS ALL PORTS ON SERVER INCLUDING EMAIL PORTS, SSH PORTS, WEBMAIL PORTS AND CPANEL/WHM LOGIN PORTS.

But i am able to browse websites hosted on the server.

It remains un-responsive till server is rebooted.

if anyone found a way to get connected to server without rebooting it, plz share here.

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,212
363
We have also faced this issue on our server, This also happens sometimes when I kill a user process via WHM process manager.
I believe internal case number 149949 will address this issue, but could you provide us with the specific steps you take when this happens so we can attempt to reproduce the behavior?

Thank you.
 

caisc

Well-Known Member
Oct 5, 2011
73
2
58
India
cPanel Access Level
Root Administrator
I faced this issue 3 times. there are no specific steps to reproduce this issue,

But all 3 times there were few things common -

1 - I was going to suspend a cpanel user who was using excessive resource usage.
2 - Every time I was performing the action from WHM interface
3 - After clicking on the suspend button in WHM everything gets halted on my end, after server reboot I found that account was showed suspended but actually it was not locked and site was working normally.

Even raise a ticket with cpanel for this, but support exec. was unable to find any clue from logs.

Thanks
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
21
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cPanel Access Level
Root Administrator
Twitter
Hello,

This is tentatively scheduled to be fixed in an update coming out on January 26th. This date may change however, but in the mean time the work around is to use WHM to suspend the account and not the command line tools