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[case 180053] WebDisk

Discussion in 'General Discussion' started by PCZero, Mar 25, 2015.

  1. PCZero

    PCZero Well-Known Member

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    I am attmpting to set up WebDisk for several clients. On all every device for every client that I have attempted to do this I get several errors. The majority of cases are installs on Win7 boxes.

    There is the warning "Your account has not yet been setup for Digest Authentication" present and when I click the "Enable Digest Authentication" link an error is returned...

    "Digest Authentication could not be enabled because the supplied password was not correct. Please try again."

    If I simply click the "Access Web Disk" button I get the page that has several combo boxes for connect instructions. The first step for Win7 is to download a file to the desktop. When I click that link an error is returned...

    "An invalid domain name was passed."

    There is a message "Clear Text/Not Encrypted Connection Not Available" as well.

    Please advise how I can get this working.
     
    #1 PCZero, Mar 25, 2015
    Last edited: Mar 25, 2015
  2. cPanelKenneth

    cPanelKenneth cPanel Development
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    Thank you for bringing this to our attention. We're working on a fix. As noted in the adjusted case title the fix is currently being tracked by case 180053.
     
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    #2 cPanelKenneth, Mar 25, 2015
  3. PCZero

    PCZero Well-Known Member

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    Thanks for the update Kenneth. I noticed the title change and was thinking that was what was up. If you or the development team have any questions as to my particular setup (if it appears that this may be relevant to a fix) please feel free to email me.
     
    #3 PCZero, Mar 25, 2015
  4. cPanelKenneth

    cPanelKenneth cPanel Development
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    Thank you for the offer.
     
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    #4 cPanelKenneth, Mar 25, 2015
  5. PCZero

    PCZero Well-Known Member

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    Kenneth has this entered the pipeline yet? Specifically have programmers started address it at all? I have several clients waiting for this fix so they can set up web disk.
     
    #5 PCZero, Mar 31, 2015
  6. cPanelKenneth

    cPanelKenneth cPanel Development
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    Yes, it is being worked on. All the web disk script configuration generators broke. We are working on getting all of them fixed and published.
     
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    #6 cPanelKenneth, Mar 31, 2015
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  7. PCZero

    PCZero Well-Known Member

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    Thanks for the very prompt reply Kevin. I am relieved that this is a issue on y'all's end and not something specific to my configuration. If you do happen to get word of a pending release please keep me in the loop. Thanks again.
     
    #7 PCZero, Mar 31, 2015
  8. cPanelKenneth

    cPanelKenneth cPanel Development
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    I haven't been called Kevin in a long time ;)

    The problem with the configuration changes will be addressed in 11.48.3. We are planning on releasing that to CURRENT early next week.
     
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    #8 cPanelKenneth, Apr 1, 2015
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  9. PCZero

    PCZero Well-Known Member

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    1) I am severely lysdexic (seriously I am).

    2) Thank you for the update and for the extremely quick response in getting this addressed.
     
    #9 PCZero, Apr 2, 2015
  10. PCZero

    PCZero Well-Known Member

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    Hey guys thanks for the fix. Unfortunately it only half way fixes the issue. I see that you now get prompted for the password when enabling digest in WHM but it still fails in the clients cpanel interface!
     
    #10 PCZero, Apr 8, 2015
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I've not been able to reproduce an error message when enabling digest authentication for Web Disk when logged into cPanel with the cPanel account username and account password. Could you let us know the exact steps we should take to reproduce the issue? For instance, when you state that it fails, what specific error message do you receive?

    Thank you.
     
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    #11 cPanelMichael, Apr 10, 2015
  12. PCZero

    PCZero Well-Known Member

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    Michel i will follow up in a week or so. I leave for a 7-day cruise of the Caribbean in about 3 hours! Ths can wait. :)
     
    #12 PCZero, Apr 10, 2015
  13. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Also, are you using the X3 theme or Paper Lantern?

    Thank you.
     
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    #13 cPanelMichael, Apr 13, 2015
  14. PCZero

    PCZero Well-Known Member

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    x3, I despise paper lantern. :)
     
    #14 PCZero, Apr 20, 2015
  15. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #15 cPanelMichael, Apr 21, 2015
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