[Case 189441] cpsrvd not coming back from restart during 11.50 update

PPNSteve

Well-Known Member
Mar 13, 2003
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Somewhere in Ilex Forest
cPanel Access Level
Root Administrator
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The system detected an error during the cPanel & WHM version change from “11.48.4.4” to “11.50.0.4” which prevented updatenow from completing normally.

No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV).

/usr/local/cpanel/logs/error_log
Code:
DBI object version 1.631 does not match $DBI::XS_VERSION 1.633.
Duplicate logaccess:  at /usr/local/cpanel/Cpanel/Server.pm line 421.
  Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2dfa738)) called at /usr/local/cpanel/Cpanel/Server.pm line 365
  Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2dfa738), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 313
  Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2dfa738), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052
  cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144
  cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268
  cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x301b278), IO::Handle=GLOB(0x2dfad80), 0, "html") called at cpsrvd.pl line 7478
  cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176
  cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882
  cpanel::cpsrvd::dodoc(HASH(0x213c2a0)) called at cpsrvd.pl line 1446
  cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073
  cpanel::cpsrvd::script() called at cpsrvd.pl line 437
Internal Server Error: "GET /cpsess512106783/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV).
DBI object version 1.631 does not match $DBI::XS_VERSION 1.633.
Duplicate logaccess:  at /usr/local/cpanel/Cpanel/Server.pm line 421.
  Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2dfa750)) called at /usr/local/cpanel/Cpanel/Server.pm line 365
  Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2dfa750), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 313
  Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2dfa750), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052
  cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144
  cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268
  cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x2dfa660), IO::Handle=GLOB(0x301b020), 0, "html") called at cpsrvd.pl line 7478
  cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176
  cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882
  cpanel::cpsrvd::dodoc(HASH(0x213c2a0)) called at cpsrvd.pl line 1493
  cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073
  cpanel::cpsrvd::script() called at cpsrvd.pl line 437
Internal Server Error: "GET /cpsess512106783/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV).
DBI object version 1.631 does not match $DBI::XS_VERSION 1.633.
DBI object version 1.631 does not match $DBI::XS_VERSION 1.633.
Duplicate logaccess:  at /usr/local/cpanel/Cpanel/Server.pm line 421.
  Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2dfa738)) called at /usr/local/cpanel/Cpanel/Server.pm line 365
  Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2dfa738), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 313
  Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2dfa738), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052
  cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144
  cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268
  cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x301b128), IO::Handle=GLOB(0x2dfad98), 0, "html") called at cpsrvd.pl line 7478
  cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176
  cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882
  cpanel::cpsrvd::dodoc(HASH(0x213c2a0)) called at cpsrvd.pl line 1446
  cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073
  cpanel::cpsrvd::script() called at cpsrvd.pl line 437
Internal Server Error: "GET /cpsess512106783/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV).
[email protected] [~]#
(running upcp --force MAY have fixed it, I can load whm now.. still got an error notice during update but not sure where..)
Code:
---------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow (30805) at Thu May 21 00:42:53 2015
[2015-05-21 00:42:53 +0000]  Detected version '11.50.0.4' from version file.
[2015-05-21 00:42:53 +0000]  Running version '11.50.0.4' of updatenow.
[2015-05-21 00:42:53 +0000]  Using mirror '75.126.236.226' for host 'httpupdate.cpanel.net'.
[2015-05-21 00:42:53 +0000]  Target version set to '11.50.0.4'
[2015-05-21 00:42:53 +0000]  Up to date (11.50.0.4)
[2015-05-21 00:42:53 +0000] E The install encountered a fatal error: Up to date (11.50.0.4)
=> Log closed Thu May 21 00:42:53 2015
HELP!
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Hello,

This issue is evident by the following error message:

DBI object version 1.631 does not match $DBI::XS_VERSION 1.633.
Internal case number 189441 is open to address this issue. The following command should work as a workaround in the meantime:

Code:
 /scripts/check_cpanel_rpms
Thank you.