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[Case 189441] cpsrvd not coming back from restart during 11.50 update

Discussion in 'General Discussion' started by PPNSteve, May 20, 2015.

  1. PPNSteve

    PPNSteve Well-Known Member

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    The system detected an error during the cPanel & WHM version change from “11.48.4.4” to “11.50.0.4” which prevented updatenow from completing normally.

    No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV).

    /usr/local/cpanel/logs/error_log
    Code:
    DBI object version 1.631 does not match $DBI::XS_VERSION 1.633.
    Duplicate logaccess:  at /usr/local/cpanel/Cpanel/Server.pm line 421.
      Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2dfa738)) called at /usr/local/cpanel/Cpanel/Server.pm line 365
      Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2dfa738), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 313
      Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2dfa738), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052
      cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144
      cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268
      cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x301b278), IO::Handle=GLOB(0x2dfad80), 0, "html") called at cpsrvd.pl line 7478
      cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176
      cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882
      cpanel::cpsrvd::dodoc(HASH(0x213c2a0)) called at cpsrvd.pl line 1446
      cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073
      cpanel::cpsrvd::script() called at cpsrvd.pl line 437
    Internal Server Error: "GET /cpsess512106783/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV).
    DBI object version 1.631 does not match $DBI::XS_VERSION 1.633.
    Duplicate logaccess:  at /usr/local/cpanel/Cpanel/Server.pm line 421.
      Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2dfa750)) called at /usr/local/cpanel/Cpanel/Server.pm line 365
      Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2dfa750), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 313
      Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2dfa750), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052
      cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144
      cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268
      cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x2dfa660), IO::Handle=GLOB(0x301b020), 0, "html") called at cpsrvd.pl line 7478
      cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176
      cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882
      cpanel::cpsrvd::dodoc(HASH(0x213c2a0)) called at cpsrvd.pl line 1493
      cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073
      cpanel::cpsrvd::script() called at cpsrvd.pl line 437
    Internal Server Error: "GET /cpsess512106783/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV).
    DBI object version 1.631 does not match $DBI::XS_VERSION 1.633.
    DBI object version 1.631 does not match $DBI::XS_VERSION 1.633.
    Duplicate logaccess:  at /usr/local/cpanel/Cpanel/Server.pm line 421.
      Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2dfa738)) called at /usr/local/cpanel/Cpanel/Server.pm line 365
      Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2dfa738), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 313
      Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2dfa738), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052
      cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144
      cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268
      cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x301b128), IO::Handle=GLOB(0x2dfad98), 0, "html") called at cpsrvd.pl line 7478
      cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176
      cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882
      cpanel::cpsrvd::dodoc(HASH(0x213c2a0)) called at cpsrvd.pl line 1446
      cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073
      cpanel::cpsrvd::script() called at cpsrvd.pl line 437
    Internal Server Error: "GET /cpsess512106783/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV).
    root@svr4 [~]#
    
    (running upcp --force MAY have fixed it, I can load whm now.. still got an error notice during update but not sure where..)
    Code:
    ---------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow (30805) at Thu May 21 00:42:53 2015
    [2015-05-21 00:42:53 +0000]  Detected version '11.50.0.4' from version file.
    [2015-05-21 00:42:53 +0000]  Running version '11.50.0.4' of updatenow.
    [2015-05-21 00:42:53 +0000]  Using mirror '75.126.236.226' for host 'httpupdate.cpanel.net'.
    [2015-05-21 00:42:53 +0000]  Target version set to '11.50.0.4'
    [2015-05-21 00:42:53 +0000]  Up to date (11.50.0.4)
    [2015-05-21 00:42:53 +0000] E The install encountered a fatal error: Up to date (11.50.0.4)
    => Log closed Thu May 21 00:42:53 2015
    HELP!
     
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    #1 PPNSteve, May 20, 2015
    Last edited: May 20, 2015
  2. chrisbuk

    chrisbuk Well-Known Member
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    HI

    we too have the exact same issue. I'm trying force update now.
     
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  3. chrisbuk

    chrisbuk Well-Known Member
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    running
    /scripts/upcp --force

    fixed it for us.
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    This issue is evident by the following error message:

    Internal case number 189441 is open to address this issue. The following command should work as a workaround in the meantime:

    Code:
     /scripts/check_cpanel_rpms
    Thank you.
     
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  5. chrisbuk

    chrisbuk Well-Known Member
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    Thanks Michael
     
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