[Case 191833] 11.50 View bandwidth usage not working

Hello ,

Check if the the process 'cpanellogd' is running or not

# ps aufx | grep cpanellogd

If its running, you can kill the process ID and then manually run the script

#/scripts/runweblogs

 

I have same problem with all my servers after cPanel update to 11.50.0.10. They all stopped show bandwidth.

 

Same here not working when i click on View Bandwidth Usage it says :
Bandwidth usage is temporarily unavailable while the bandwidth database is being upgraded

I am using WHM 11.50.0.10

 

Hello,

I think there is a bug after cpanel update. We are waiting the issue will be resolved.

Thanks,
Melih

 

Same issue on 11.50.0.10. 11.50 Release Notes state cpanellogd is supposed to convert bandwidth data to the new format during upcp or after initial Bandwidth reporting access via cPanel/WHM:

https://documentation.cpanel.net/display/ALD/11.50+Release+Notes#id-11.50ReleaseNotes-Improvedbandwidthstorage

But neither seems to happen. I had to invoke the following manually, which resolved the issue:

Code:

/scripts/rebuild_bandwidthdb_root_cache

 

Thanks natenate19 !!!

Process takes some time (A LOT OF TIME if you have more account!), but finaly bandwidth is working. Confirmed! If you have this issue - try it.

 

Same issue on both my servers after upgrading WHM.

• CENTOS 6.6 x86_64 xenpv
• WHM 11.50.0 (build 10)

Before I run any "fix" I would like to hear from a cpanel tech.