[Case 191833] 11.50 View bandwidth usage not working

stormy

Well-Known Member
Nov 22, 2003
148
12
168
Spain
cPanel Access Level
Root Administrator
I'm getting this message when checking bandwith usage in WHM 11.50.0.10:

"Bandwidth usage is temporarily unavailable while the bandwidth database is being upgraded"

Any ideas how to fix it?
 

24x7ss

Well-Known Member
Sep 30, 2014
272
17
68
India
cPanel Access Level
Root Administrator
Twitter
Hello :),

Check if the the process 'cpanellogd' is running or not

# ps aufx | grep cpanellogd

If its running, you can kill the process ID and then manually run the script

#/scripts/runweblogs
 

Mukthy

Registered
Jun 17, 2015
1
0
1
India
cPanel Access Level
Root Administrator
Same here not working when i click on View Bandwidth Usage it says :
Bandwidth usage is temporarily unavailable while the bandwidth database is being upgraded

I am using WHM 11.50.0.10
 

natenate19

Member
Jun 18, 2015
6
2
53
Michigan
cPanel Access Level
Root Administrator
Same issue on 11.50.0.10. 11.50 Release Notes state cpanellogd is supposed to convert bandwidth data to the new format during upcp or after initial Bandwidth reporting access via cPanel/WHM:

https://documentation.cpanel.net/di...id-11.50ReleaseNotes-Improvedbandwidthstorage

But neither seems to happen. I had to invoke the following manually, which resolved the issue:

Code:
/scripts/rebuild_bandwidthdb_root_cache
 
Last edited:
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exoexo

Registered
Aug 22, 2014
4
0
51
cPanel Access Level
Website Owner
Thanks natenate19 !!!

[email protected] [~]# /scripts/rebuild_bandwidthdb_root_cache
Rebuilding bandwidth cache for this system’s 1077 cPanel user(s):
...
Done!
Process takes some time (A LOT OF TIME if you have more account!), but finaly bandwidth is working. Confirmed! If you have this issue - try it.
 

Jeffro_Home

Member
Sep 3, 2008
6
0
51
Same issue on both my servers after upgrading WHM.
  • CENTOS 6.6 x86_64 xenpv
  • WHM 11.50.0 (build 10)
Before I run any "fix" I would like to hear from a cpanel tech.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
Hello :)

This issue was addressed with internal case number 191833 in cPanel version 11.50.0.12.

Thank you.