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[Case 191833] 11.50 View bandwidth usage not working

Discussion in 'General Discussion' started by stormy, Jun 17, 2015.

  1. stormy

    stormy Well-Known Member

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    I'm getting this message when checking bandwith usage in WHM 11.50.0.10:

    "Bandwidth usage is temporarily unavailable while the bandwidth database is being upgraded"

    Any ideas how to fix it?
     
    #1 stormy, Jun 17, 2015
  2. 24x7ss

    24x7ss Well-Known Member

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    Hello :),

    Check if the the process 'cpanellogd' is running or not

    # ps aufx | grep cpanellogd

    If its running, you can kill the process ID and then manually run the script

    #/scripts/runweblogs
     
    #2 24x7ss, Jun 17, 2015
  3. stormy

    stormy Well-Known Member

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    /scripts/runweblogs asks for a user ID. However, killing and restarting cpanellogd didn't cure the issue.
     
    #3 stormy, Jun 17, 2015
  4. exoexo

    exoexo Registered

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    I have same problem with all my servers after cPanel update to 11.50.0.10. They all stopped show bandwidth.
     
    #4 exoexo, Jun 17, 2015
  5. Mukthy

    Mukthy Registered

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    Same here not working when i click on View Bandwidth Usage it says :
    Bandwidth usage is temporarily unavailable while the bandwidth database is being upgraded

    I am using WHM 11.50.0.10
     
    #5 Mukthy, Jun 17, 2015
  6. Melih Sarioglu

    Melih Sarioglu Registered

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    Hello,

    I think there is a bug after cpanel update. We are waiting the issue will be resolved.

    Thanks,
    Melih
     
    #6 Melih Sarioglu, Jun 18, 2015
  7. natenate19

    natenate19 Registered

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    Same issue on 11.50.0.10. 11.50 Release Notes state cpanellogd is supposed to convert bandwidth data to the new format during upcp or after initial Bandwidth reporting access via cPanel/WHM:

    https://documentation.cpanel.net/di...id-11.50ReleaseNotes-Improvedbandwidthstorage

    But neither seems to happen. I had to invoke the following manually, which resolved the issue:

    Code:
    /scripts/rebuild_bandwidthdb_root_cache
     
    #7 natenate19, Jun 18, 2015
    Last edited: Jun 18, 2015
    stormy likes this.
  8. exoexo

    exoexo Registered

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    Thanks natenate19 !!!

    Process takes some time (A LOT OF TIME if you have more account!), but finaly bandwidth is working. Confirmed! If you have this issue - try it.
     
    #8 exoexo, Jun 18, 2015
  9. Jeffro_Home

    Jeffro_Home Registered

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    Same issue on both my servers after upgrading WHM.
    • CENTOS 6.6 x86_64 xenpv
    • WHM 11.50.0 (build 10)
    Before I run any "fix" I would like to hear from a cpanel tech.
     
    #9 Jeffro_Home, Jun 18, 2015
    Last edited by a moderator: Jun 18, 2015
  10. stormy

    stormy Well-Known Member

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    /scripts/rebuild_bandwidthdb_root_cache fixed it for me!
     
    #10 stormy, Jun 19, 2015
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    This issue was addressed with internal case number 191833 in cPanel version 11.50.0.12.

    Thank you.
     
    #11 cPanelMichael, Jul 1, 2015
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