[Case 191833] 11.50 View bandwidth usage not working

[stormy]

I'm getting this message when checking bandwith usage in WHM 11.50.0.10:

"Bandwidth usage is temporarily unavailable while the bandwidth database is being upgraded"

Any ideas how to fix it?

 

[24x7ss]

Hello ,

Check if the the process 'cpanellogd' is running or not

# ps aufx | grep cpanellogd

If its running, you can kill the process ID and then manually run the script

#/scripts/runweblogs

 

[stormy]

/scripts/runweblogs asks for a user ID. However, killing and restarting cpanellogd didn't cure the issue.

 

[exoexo]

I have same problem with all my servers after cPanel update to 11.50.0.10. They all stopped show bandwidth.

 

[Mukthy]

Same here not working when i click on View Bandwidth Usage it says :
Bandwidth usage is temporarily unavailable while the bandwidth database is being upgraded

I am using WHM 11.50.0.10

 

[Melih Sarioglu]

Hello,

I think there is a bug after cpanel update. We are waiting the issue will be resolved.

Thanks,
Melih

 

[natenate19]

Same issue on 11.50.0.10. 11.50 Release Notes state cpanellogd is supposed to convert bandwidth data to the new format during upcp or after initial Bandwidth reporting access via cPanel/WHM:

https://documentation.cpanel.net/di...id-11.50ReleaseNotes-Improvedbandwidthstorage

But neither seems to happen. I had to invoke the following manually, which resolved the issue:

/scripts/rebuild_bandwidthdb_root_cache

 

[exoexo]

Thanks natenate19 !!!

[email protected] [~]# /scripts/rebuild_bandwidthdb_root_cache
Rebuilding bandwidth cache for this system’s 1077 cPanel user(s):
...
Done!

Process takes some time (A LOT OF TIME if you have more account!), but finaly bandwidth is working. Confirmed! If you have this issue - try it.

 

[Jeffro_Home]

Same issue on both my servers after upgrading WHM.

• CENTOS 6.6 x86_64 xenpv
• WHM 11.50.0 (build 10)

Before I run any "fix" I would like to hear from a cpanel tech.

 

[stormy]

/scripts/rebuild_bandwidthdb_root_cache fixed it for me!

 

[cPanelMichael]

Hello

This issue was addressed with internal case number 191833 in cPanel version 11.50.0.12.

Thank you.