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[Case 193453] Fatal error running update x3 theme staging

Discussion in 'General Discussion' started by f3cp, Jun 24, 2015.

  1. f3cp

    f3cp Registered

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    My cpanel install is encountering a problem running an update from 11.48.4.4 to 11.50.0.2

    It appears to be related to updating the x3 theme.

    It lists it as a fatal error after attempting to stage the x3 theme changes - Does anyone have any idea of how to resolve this issue, or can point me in the right direction to troubleshoot further.

    Thanks for any help you can provide.

    Here is the log:

    Code:
    => Log opened from /usr/local/cpanel/scripts/updatenow.static-cpanelsync (21444) at Thu Jun 25 03:54:06 2015
    
    [2015-06-25 03:54:06 +1000]   Detected version '11.48.4.4' from version file.
    
    [2015-06-25 03:54:06 +1000]   Running version '11.50.0.20' of updatenow.
    
    [2015-06-25 03:54:06 +1000]   Using mirror '122.201.72.171' for host 'httpupdate.cpanel.net'.
    
    [2015-06-25 03:54:06 +1000]   Target version set to '11.50.0.20'
    
    [2015-06-25 03:54:06 +1000]   Checking license
    
    [2015-06-25 03:54:06 +1000]   License file check complete
    
    [2015-06-25 03:54:06 +1000]   Checking that the RPM DB is OK...
    
    [2015-06-25 03:54:06 +1000]   glibc-2.12-1.149.el6_6.9.i686
    
    [2015-06-25 03:54:06 +1000]   OK: RPM DB is responding to queries
    
    [2015-06-25 03:54:06 +1000]   Testing if rpm_is_working RPM is installed
    
    [2015-06-25 03:54:07 +1000]   package rpm_is_working is not installed
    
    [2015-06-25 03:54:07 +1000]   Testing if it's possible to install a simple RPM
    
    [2015-06-25 03:54:07 +1000]   Preparing...                ##################################################
    
    [2015-06-25 03:54:07 +1000]   rpm_is_working              ##################################################
    
    [2015-06-25 03:54:08 +1000]   Switching to version '11.50.0.20' of updatenow to perform sync.
    
    [2015-06-25 03:54:22 +1000]   All Needed RPMS are installed.
    
    [2015-06-25 03:54:22 +1000]   Staging 11.50.0.20 cpanelsync files prior to updating /usr/local/cpanel
    
    [2015-06-25 03:54:22 +1000]   Staging x3 theme changes
    
    [2015-06-25 03:54:22 +1000]   Retrieving and staging /cpanelsync/11.50.0.20/x3/.cpanelsync.bz2
    
    [2015-06-25 03:54:22 +1000]   Using mirror '122.201.72.171' for host 'httpupdate.cpanel.net'.
    
    [2015-06-25 03:54:23 +1000] E The install encountered a fatal error: Failed to stage x3 theme changes
    
    [2015-06-25 03:54:23 +1000]   Removing staged files and directories for x3
    
    => Log closed Thu Jun 25 03:54:23 2015
    
    [20150625.035423]   17% complete
    
    
     
    #1 f3cp, Jun 24, 2015
    Last edited by a moderator: Jun 25, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Internal case number 193453 should address this issue, but it's not currently available on all build tiers. Please let us know if the issue persists after running the following command:

    Code:
     yum reinstall coreutils
    Thank you.
     
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