[Case 40055] freshclam not found / ClamAV install runs out memory on 64-bit OS

[madpato]

Hello

I'm receiving from cpanel the following email:


/bin/sh: /usr/bin/freshclam: No such file or directory

then i logged in and make some searching:

ls -l /usr/bin

Nothing like freshclam is found.

And if i do:

# locate freshclam
/etc/freshclam.conf
/usr/local/bin/freshclam

Then:

ls -l /usr/local/bin
lrwxrwxrwx 1 root root 19 Sep 2 2009 freshclam -> ../../bin/freshclam

That is a symlink pointing to /usr/bin (which, has nothing like freshclam there)

I've tried unistalling and reinstalling clamav but i got the same issue.
Hope you guys can help me, thanks.

 

[madpato]

:/

Wow, it seems nobody knows about this...

 

[roba]

I have same problem on a fresh cPanel 11.25.0-R46156 CENTOS 5.5.

ClamAV was installed via WHM, but the freshclam command is missing and cron is complaining every night.

Any ideas please?

 

[madpato]

Wow, not even the cpanel staff answers this... and it seems it's not just me.

 

[Zaf]

Seeing this issue in newly setup boxes only, not on older boxes that are updated.

 

[JaredR.]

I checked on a test server, and as you mentioned, /usr/local/bin/freshclam was a symlink to /usr/bin/freshclam:

$ which freshclam
/usr/local/bin/freshclam
$ ls -alh /usr/local/bin/freshclam 
lrwxrwxrwx 1 root root 19 Aug 12  2008 /usr/local/bin/freshclam -> ../../bin/freshclam*
$ ls -alh /usr/bin/freshclam 
-rwxr-xr-x 1 root root 248K May 28 22:19 /usr/bin/freshclam*

Since you said /usr/bin/freshclam does not exist, and reinstalling ClamAV using the Manage Plugins interface in the WebHost Manager did not fix it, please submit a ticket so that we may investigate the problem on your server directly.

 

[argh2xxx]

Same problem for me

Please tell me how to fix this too! I have the same exact problem as the topic starter had!

Thanks!

 

[Zaf]

I checked on a test server, and as you mentioned, /usr/local/bin/freshclam was a symlink to /usr/bin/freshclam:

I tried this on one more box, but was unable to replicate. I think the difference might be 64 bit v/s 32 bit OS, since the box where it won't work is a 64 bit CentOS.

I will submit a ticket, if you want me to do so.

 

[argh2xxx]

Yes, please submit the ticket! Thanks so much. Ya, my server is running on 64bit OS!

 

[ManojB]

It seems that clamav installation is getting failed. Please check it if the zlib is installed properly. You can install this using the following steps :

wget http://zlib.net/zlib-1.2.5.tar.gz
tar -xvzf zlib-1.2.5.tar.gz
cd zlib-1.2.5
./configure
make
make install

After this is remove clamav from WHM also using the following steps :

/bin/rm -Rfv /usr/bin/clam*
/bin/rm -Rfv /usr/sbin/clam*
/bin/rm -Rfv /usr/lib/libclam*
/bin/rm -Rfv /usr/share/clam*
/bin/rm -Rfv /usr/include/clam*
/bin/rm -Rfv /usr/bin/freshclam*
/bin/rm -Rfv /usr/etc/clamav*
/bin/rm -Rfv /usr/local/bin/clam*
/bin/rm -Rfv /usr/local/sbin/clam*
/bin/rm -Rfv /usr/local/lib/libclam*
/bin/rm -Rfv /usr/local/share/clam*
/bin/rm -Rfv /usr/local/include/clam*
/bin/rm -Rfv /usr/local/bin/freshclam*
/bin/rm -Rfv /usr/local/etc/clamav*

And not install clamav via WHM ... hope this will solve your problem.

 

[kosala]

/bin/sh: /usr/bin/freshclam: No such file or directory

Hi,

I am receiving emails saying, /bin/sh: /usr/bin/freshclam: No such file or directory

I installed this via WHM. I would really appreciate if anyone could help me to fix this issue...

Thanks in advance.

K

 

[Xisco]

The same problem here on a fresh intalled VPS three days ago:

CentOS 5.5 x86_64
cPanel 11.25.0-R46156
WHM 11.25.0
X 3.9
clamavconnector 0.96.1-2.4

 

[Xisco]

The same problem here on a fresh intalled VPS three days ago:

I solved it this way.

 

[santrix]

Could someone from support confirm if this issue has been raised in an official support ticket or not, as I will submit a ticket if necessary.

 

[JaredR.]

Check maxmem

Check the value of maxmem in /var/cpanel/cpanel.config:

# grep maxmem /var/cpanel/cpanel.config
maxmem=512

If this value is 256, it needs to be raised, and I recommend raising it to at least 512. If you edit the file directly, remember to run the following command afterward:

# /usr/local/cpanel/whostmgr/bin/whostmgr2 --updatetweaksettings

Note that editing /var/cpanel/cpanel.config and running the command above is the same as editing the value for The maximum memory a cPanel process can use before it is killed off (in megabytes) in Main >> Server Configuration >> Tweak Settings.

If the memory limit was 256 or less, and you raised it, try uninstalling and reinstalling ClamAV once more. There is a known issue that causes ClamAV to not install if the maxmem value is too low. A fix for this has been developed and is currently going through the QA process, but at this time there is no timeframe for when it will be released in public builds.

 

[santrix]

That was simple 512Mb works for me

As the old adage goes... you can never have enough!

Thanks Jared!

 

[gbh]

also seeing this issue on a new centos x64 install

 

[twhiting9275]

upgrading memory usage worked here. Might want to have this upgraded by default in future releases

 

[JaredR.]

There is an active internal case for unsetting the memory limit while installing plugins. There is no estimated timeframe for when it will be implemented, but our developers are aware of the problem this causes and are working to find the best solution.

 

[morefood2001]

There is an active internal case for unsetting the memory limit while installing plugins. There is no estimated timeframe for when it will be implemented, but our developers are aware of the problem this causes and are working to find the best solution.

I can confirm that this is still a problem on a freshly installed server this morning. The workaround described worked fine. System: CentOS 5.5 x64 release branch.