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[case 47563] Courier auth error: socket read timed out inside "and{...}" condition

Discussion in 'E-mail Discussion' started by alepaes, Feb 28, 2011.

  1. alepaes

    alepaes Member

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    Today, my use can't authenticate in any form:

    2011-02-28 09:51:52 courier_plain authenticator failed for localhost (xxx.xxx.xxx) [127.0.0.1]: 435 Unable to authenticate at present (set_id=email@xxx): socket read timed out inside "and{...}" condition
    2011-02-28 09:51:53 courier_login authenticator failed for localhost (xxx.xxx.xxx) [127.0.0.1]: 435 Unable to authenticate at present (set_id=email@xxx): socket read timed out inside "and{...}" condition
    2011-02-28 09:57:40 courier_login authenticator failed for localhost (xxx.xxx.xxx) [127.0.0.1]: 435 Unable to authenticate at present: socket read timed out inside "and{...}" condition
    2011-02-28 09:57:40 courier_login authenticator failed for localhost (xxx.xxx.xxx) [127.0.0.1]: 435 Unable to
    authenticate at present: socket read timed out inside "and{...}" condition

    ls -al /var/spool/authdaemon/
    total 16
    drwxr-x--- 2 daemon mail 4096 Feb 28 09:57 ./
    drwxr-xr-x 16 root root 4096 Dec 11 01:22 ../
    -rw-r--r-- 1 root root 6 Feb 28 09:57 pid
    -rw------- 1 root root 0 Feb 28 09:57 pid.lock
    srwxrwxrwx 1 root root 0 Feb 28 09:57 socket=

    I try eximup --force and courierup --force, without success.

    Can anyone help me ?

    (support ticket: 1251661)
     
  2. alepaes

    alepaes Member

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    Courier and SMTP login error: socket read timed out inside "and{...}" condition

    2011-02-28 09:51:52 courier_plain authenticator failed for localhost (server) [127.0.0.1]: 435 Unable to authenticate at present (set_id=gerenciavendas@domain): socket read timed out inside "and{...}" condition
    2011-02-28 09:51:53 courier_login authenticator failed for localhost (server) [127.0.0.1]: 435 Unable to authenticate at present (set_id=joseroberto@domain): socket read timed out inside "and{...}" condition

    Ticket # 1251661

    100+ domains without authentication :(
     
  3. alepaes

    alepaes Member

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    re: [case 47563] Courier auth error: socket read timed out inside "and{...}" condition

    Hi... I think I found the problem:

    In WHM -> Mailserver configuration -> Number of Authentication Daemons from 10 to 50.

    Apparently, this solve the auth problems.

    Best regards!
     
  4. cPanelJared

    cPanelJared Technical Analyst

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    Please see the following post:

    http://forums.cpanel.net/f43/case-47563-advisory-exim-courier-imap-authentication-issue-feb-22-2011-a-194851.html

    On the servers that we have seen, raising the number of authentication daemons helps for a while, but is not a complete solution.

    Our developers are working to find the best solution to this problem and we will update the forum thread I mentioned above when a solution is found. As a temporary workaround, you can switch to Dovecot using Main >> Service Configuration >> Mailserver Selection.
     
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  5. leorevenda

    leorevenda Active Member
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    re: [case 47563] Courier auth error: socket read timed out inside "and{...}" condition

    After change to Dovecot, probably SMTP goes to have problems on AUTH, if ocouring this, type this comands:

    cd /var/cpanel/serviceauth/
    rm -rf exim

    /etc/rc.d/init.d/cpanel restart
    service exim restart
    /scripts/restartsrv_dovecot
     
  6. cPanelJared

    cPanelJared Technical Analyst

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    In the cases we have seen, the steps you mentioned are not necessary. Simply changing from Courier-IMAP to Dovecot caused mail authentication to work again. We are still actively investigating the cause of this issue, and we will update the forum thread I mentioned in my previous post in this thread when a resolution is found.
     
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  7. leorevenda

    leorevenda Active Member
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    re: [case 47563] Courier auth error: socket read timed out inside "and{...}" condition

    Hi,

    I my case smtp block all authentications after goes to dovecot.. cpanel techs not fix problem, and running this commands I have sucessufll fix a problem this morning. I have big problem with this courier bug.
     
  8. cPanelJared

    cPanelJared Technical Analyst

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  9. cPanelJared

    cPanelJared Technical Analyst

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