[case 47958] Safari Ajax Error

Kindly check with different browser like Firefox and update if you are facing any issue.

 

It seems the issue is with the Safari Browser. Kindly refer to below mentioned URL which might helps you to solve the issue of your Safari Browser:

Why do I get an AJAX Failure error in the email section of cpanel? « HostGator.com Support Portal

 

cPanel non-functional in Safari

The linked document claim this is a problem with Safari 4.

Email Accounts

This is false. I am unable to use any of the email functions of cPanel in Safari 5.0.1

This issue also effects the cron job panel. Attempting to edit a cron job gives an ajax error, and seems to delete the current cron settings. Disabling javascript to avoid the ajax error in the cron panel also disables all of the cron editing functions.

Is there a version or theme of cPanel which 1) works in all modern browsers 2) works with javascript disabled?

 

I first noticed this issue in Safari 5.0.1. I am using Safari 5.0.2. Release versions, not beta. I am unable to use the email functions in cPanel due to ajax errors. This may be due to an extension or plugin. I'll try disabling them to troubleshoot. But just to clarify, right now the cPanel email functions do not work at all in my primary browser.

I notice that there is no longer any documentation at all about this issue on the linked page. Perhaps these links should all be removed, since they will confuse users looking for a solution to cPanel's ajax incompatibility.

Is there any documentation anywhere about cPanel's ajax failures?

And my previous question - is there any way to use the functions of cPanel without ajax?

 

We did updates on all our server earlier this week to: WHM 11.28.45 and are getting a couple new support tickets each day about this error.

Will there be any fix to this problem soon?

 

Same here, Safari 5.0.3 fails with 'AJAX Failure! I failed 3 times. Please refresh the page and try again.' Other browsers work.

Cheers

 

gazpachu: make a support ticket and refer to support id 1055714. They are unable to reproduce the errors on all our servers and see the problem.

 

Try clearing your browser cache and trying again. One cPanel&WHM user noted that cached Javascript files was causing this problem for them.

 

Clearing the cache in Safari didn't work - still getting "ajax error" for password strength.

Looking at the web inspector console in Safari, I see this error when trying to add a new MySQL user:

Code:

Failed to load resource: the server responded with a status of 403 (Forbidden)  passwordstrength.cgi

 

That seems likely to have a different cause. Please submit a ticket about this so we can investigate further.

 

Hi Guys,

I just wanted to chime in here. I'm a Mac and VoIP sys admin for a university in Pittsburgh. I was sent to this forum/thread from my webhost because I'm having this problem too. I have three macs at home and a few labs at the university that I've tried accessing a few of my accounts on. On all but one of my Macs at home, I have this same AJAX problem and the console displays the same error message that zota displayed above. My host has tried a lot on their end but it's looking like a bug with cPanel. I thought it may have been related to this thread, but I'm certainly clearing the cache properly and haven't made any changes to the way Safari handles caching. FWIW, I'm on OS X 10.6.6, Safari 5.0.3.

Hopefully this can be resolved with an update. I rarely use Firefox or Chrome but now I have to whenever I'm working with any of my sites that leverage cPanel.

Thanks.

Edit: Besides the AJAX error up in the password generator, I'm also unable to see any of my e-mail accounts. Here's a screenshot: http://cl.ly/4fC7

 

Had a client mention this problem to us yesterday. I was able to confirm using Safari 5.0.3 (7533.19.4) on Windows 7.

Same issues, can't see the current accounts, and the password strength meter doesn't work.

When using the link for a page with less javascript - the current accounts display.