It seems the issue is with the Safari Browser. Kindly refer to below mentioned URL which might helps you to solve the issue of your Safari Browser:
Why do I get an AJAX Failure error in the email section of cpanel? « HostGator.com Support Portal
The linked document claim this is a problem with Safari 4.
Email Accounts
This is false. I am unable to use any of the email functions of cPanel in Safari 5.0.1
This issue also effects the cron job panel. Attempting to edit a cron job gives an ajax error, and seems to delete the current cron settings. Disabling javascript to avoid the ajax error in the cron panel also disables all of the cron editing functions.
Is there a version or theme of cPanel which 1) works in all modern browsers 2) works with javascript disabled?
Please note that the documented reference version is that of Safari 4 BETA, and not that of the final release version. The pre-release BETA of Safari 4 is significantly out-of-date; the latest stable version is Safari 5 at the present time.I've just tested Safari 4.0.4 and can edit cron and use the password generator without issue here.
The doc you link to is not necessarily false, but surely out of date.
What is your cPanel version number? I have attempted to reproduce the described difficulty by performing various tasks via the cPanel areas for E-mail Accounts and also for Cron Jobs, using cPanel version 11.27.114, but I was unable to see any errors, AJAX-related or otherwise, when testing Safari 5.0.2 as well as the nightly Safari WebKit builds, both using Mac OS X 10.6.4 "Snow Leopard."I first noticed this issue in Safari 5.0.1. I am using Safari 5.0.2. Release versions, not beta. I am unable to use the email functions in cPanel due to ajax errors. This may be due to an extension or plugin. I'll try disabling them to troubleshoot. But just to clarify, right now the cPanel email functions do not work at all in my primary browser.
I notice that there is no longer any documentation at all about this issue on the linked page. Perhaps these links should all be removed, since they will confuse users looking for a solution to cPanel's ajax incompatibility.
Is there any documentation anywhere about cPanel's ajax failures?
And my previous question - is there any way to use the functions of cPanel without ajax?
Failed to load resource: the server responded with a status of 403 (Forbidden) passwordstrength.cgi
That seems likely to have a different cause. Please submit a ticket about this so we can investigate further.Clearing the cache in Safari didn't work - still getting "ajax error" for password strength.
Looking at the web inspector console in Safari, I see this error when trying to add a new MySQL user:
Code:Failed to load resource: the server responded with a status of 403 (Forbidden) passwordstrength.cgi
cat /usr/local/cpanel/version