Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

[Case 48790] Reseller unable to edit accounts in WHM

Discussion in 'General Discussion' started by Vijay James, Apr 6, 2011.

  1. Vijay James

    Vijay James Member

    Joined:
    Apr 6, 2011
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    51
    Reseller is not provided with the option of editing user accounts when he lists the accounts. Whereas a root user on the same server is provided with an edit option when he lists the accounts. I have attached the screenshots for the same.
     

    Attached Files:

  2. MattLee

    MattLee BANNED

    Joined:
    Aug 26, 2009
    Messages:
    83
    Likes Received:
    0
    Trophy Points:
    56
    Hello,

    This is almost certainly due to the privileges that have been provided to the reseller account through WHM's Reseller Center.
    Main >> Resellers >> Edit reseller privileges & nameservers

    You'll need to have "Account Modification" enabled for this option to be available for the reseller.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Vijay James

    Vijay James Member

    Joined:
    Apr 6, 2011
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    51
    Account modification is already enabled. This happened after we updated WHM. Is that a bug with WHM?
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    What is your cPanel version on the machine? You can obtain the version with this command in root SSH:

    Code:
    cat /usr/local/cpanel/version
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. Vijay James

    Vijay James Member

    Joined:
    Apr 6, 2011
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    51
    Apologies for the delay...

    Current version is: 11.29.0.13
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    The version you are using happens to be that of the EDGE tier. I wouldn't normally recommend using EDGE on a production machine.

    I do confirm that 11.28.87-STABLE_51188 does work to show the edit link in WHM > List Accounts > Username column when List Accounts and Account Modification are both enabled for a reseller in WHM > Reseller Center > Edit Privileges/Nameservers area, while 11.29.0.13 does not show the edit link in WHM > List Accounts > Username column for a reseller with the same privilges. I am going to be opening up an internal case about this occurring. I will post the case ID number after that has been completed.

    Thank you for bringing this to our attention.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    I've added the case number to this thread now.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. Vijay James

    Vijay James Member

    Joined:
    Apr 6, 2011
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    51
    Yes you are right. There are no errors in listing accounts with the version 11.28.87-STABLE_51188. It happens only with the updated version. However for that reseller we ended up moving all his accounts to another server running on version 11.28.87-stable_51188.
     
  9. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,216
    Likes Received:
    10
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Case 48790 was resolved in version 11.30.0.7. To see if this version has propagated to your update tier yet, visit Downloads - cPanel Inc.
     
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice