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[Case 48790] Reseller unable to edit accounts in WHM

Discussion in 'General Discussion' started by Vijay James, Apr 6, 2011.

  1. Vijay James

    Vijay James Member

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    Reseller is not provided with the option of editing user accounts when he lists the accounts. Whereas a root user on the same server is provided with an edit option when he lists the accounts. I have attached the screenshots for the same.
     

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  2. MattLee

    MattLee BANNED

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    Hello,

    This is almost certainly due to the privileges that have been provided to the reseller account through WHM's Reseller Center.
    Main >> Resellers >> Edit reseller privileges & nameservers

    You'll need to have "Account Modification" enabled for this option to be available for the reseller.
     
  3. Vijay James

    Vijay James Member

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    Account modification is already enabled. This happened after we updated WHM. Is that a bug with WHM?
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    What is your cPanel version on the machine? You can obtain the version with this command in root SSH:

    Code:
    cat /usr/local/cpanel/version
     
  5. Vijay James

    Vijay James Member

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    Apologies for the delay...

    Current version is: 11.29.0.13
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    The version you are using happens to be that of the EDGE tier. I wouldn't normally recommend using EDGE on a production machine.

    I do confirm that 11.28.87-STABLE_51188 does work to show the edit link in WHM > List Accounts > Username column when List Accounts and Account Modification are both enabled for a reseller in WHM > Reseller Center > Edit Privileges/Nameservers area, while 11.29.0.13 does not show the edit link in WHM > List Accounts > Username column for a reseller with the same privilges. I am going to be opening up an internal case about this occurring. I will post the case ID number after that has been completed.

    Thank you for bringing this to our attention.
     
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    I've added the case number to this thread now.
     
  8. Vijay James

    Vijay James Member

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    Yes you are right. There are no errors in listing accounts with the version 11.28.87-STABLE_51188. It happens only with the updated version. However for that reseller we ended up moving all his accounts to another server running on version 11.28.87-stable_51188.
     
  9. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Case 48790 was resolved in version 11.30.0.7. To see if this version has propagated to your update tier yet, visit Downloads - cPanel Inc.
     
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