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[Case 49906] Email quota Error after upgrade to 11:30.0

Discussion in 'E-mail Discussions' started by Belaird, May 13, 2011.

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  1. Belaird

    Belaird Well-Known Member

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    I started seeing these errors in the log after upgrading to WHM 11.30.0, I'm running Centos 5.6/Apache 2.2:
    My assumption it is a quota calculation error for email box size

     
  2. abrakadabra

    abrakadabra Member

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    I'm also seeing this, after 11.30 upgrade.
     
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    What contents are in this file:

    Code:
    cat /home/bcpgraph/mail/bcpgraphics.com/bernie/maildirsize
     
  4. Belaird

    Belaird Well-Known Member

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    Here is the output to cat /home/bcpgraph/mail/bcpgraphics.com/bernie/maildirsize

    Code:
    419430400S,0C
    0 0
    7749 1
    24449 1
    24835 1
          -57033           -3
    155264 1
         -155264           -1
    10643 1
          -10643           -1
    8308 1
           -8308           -1
    5666 1
           -5666           -1
    13479 1
          -13479           -1
    939391 1
    4730 1
         -944121           -2
    38841 1
          -38841           -1
    18429 1
          -18429           -1
    413241 1
         -413241           -1
    10060 1
          -10060           -1
    12146 1
          -12146           -1
    933656 1
         -933656           -1
    33773 1
          -33773           -1
    17290 1
          -17290           -1
    10515 1
          -10515           -1
    3167361 1
        -3167361           -1
    9791 1
    417607 1
         -427398           -2
    11584 1
    14398 1
          -25982           -2
    14433 1
          -14433           -1
    3280 1
    3765 1
           -7045           -2
    13570 1
          -13570           -1
    9467 1
           -9467           -1
    28800 1
          -28800           -1
    421723 1
         -421723           -1
    14605 1
          -14605           -1
    7011 1
           -7011           -1
    9047 1
           -9047           -1
    20686 1
    13362 1
          -34048           -2
    6585 1
    18127 1
          -24712           -2
    159753 1
    75847 1
         -235600           -2
    6578 1
           -6578           -1
    8185 1
           -8185           -1
    4955 1
    11370 1
          -16325           -2
    38024 1
    2890 1
    41960 1
          -82874           -3
    11692 1
          -11692           -1
    7234 1
           -7234           -1
    12234 1
          -12234           -1
    17258 1
          -17258           -1
    24059 1
          -24059           -1
    11664 1
          -11664           -1
    10983 1
          -10983           -1
    16885 1
    648220 1
    3399777 1
        -4064882           -3
    3398928 1
    31545 1
        -3430473           -2
    38992 1
    4544 1
          -43536           -2
    159412 1
         -159412           -1
    12079 1
    18431 1
          -30510           -2
    16377 1
          -16377           -1
    20766 1
          -20766           -1
    171887 1
         -171887           -1
    
     
  5. abrakadabra

    abrakadabra Member

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    Here's mine,

    maildirsize:
    Code:
    262144000S,0C
    2524865 196
    2363 1
    -25280 -3
    -2363 -1
    3689 1
    3466 1
    6441 1
    8299 1
    8451 1
    -20216 -3
    4845 1
    8396 1
    8555 1
    8568 1
    2323 1
    8378 1
    5926 1
    8202 1
    -50348 -7
    646 1
    8756 1
    8347 1
    -17103 -2
    8440 1
    4377 1
    -12817 -2
    8479 1
    -8479 -1
    8322 1
    3549 1
    -11871 -2
    2361 1
    1891 1
    2894 1
    10414 1
    9104 1
    10448 1
    -37112 -6
    10424 1
    10444 1
    8599 1
    -29467 -3
    8396 1
    -8396 -1
    2923 1
    -2923 -1
    2415 1
    -2415 -1
    10207 1
    -10207 -1
    2304 1
    3622 1
    3742 1
    8536 1
    -14582 -3
    1521 1
    1521 1
    4096 1
    2304 1
    3734 1
    -6038 -2
    4424 1
    -8520 -2
    3888 1
    -3888 -1
    8447 1
    3095 1
    6541 1
    7236 1
    7391 1
    7189 1
    7144 1
    3252 1
    3113 1
    10431 1
    8348 1
    10412 1
    8161 1
    -90760 -13
    7938 1
    10427 1
    8191 1
    8381 1
    3142 1
    3200 1
    10445 1
    3246 1
    2377 1
    2396 1
    8378 1
    8435 1
    8957 1
    2232 1
    7373 1
    -87745 -14
    3197 1
    18218 1
    3204 1
    3197 1
    3230 1
    3222 1
    3114 1
    3104 1
    3106 1
    3190 1
    8282 1
    -62437 -12
    9613 1
    10411 1
    -20024 -2
    3118 1
    3351 1
    2346 1
    8697 1
    4730 1
    -11043 -2
    4095 1
    5678 1
    8305 1
    -13983 -2
    9589 1
    3103 1
    10426 1
    3127 1
    -26245 -4
    3275 1
    10282 1
    3124 1
    18498 1
    3294 1
    10414 1
    18368 1
    3088 1
    3113 1
    8335 1
    3081 1
    8275 1
    3139 1
    8325 1
    8327 1
    8379 1
    8295 1
    3151 1
    3173 1
    -135936 -19
    8482 1
    8233 1
    8284 1
    -24999 -3
    3066 1
    3112 1
    3091 1
    3070 1
    2698 1
    2618 1
    8291 1
    3091 1
    -29037 -8
    4163 1
    5161 1
    1244 1
    1160 1
    2547 1
    8536 1
    1939 1
    2450 1
    -17876 -6
    8509 1
    8781 1
    8284 1
    8291 1
    -33865 -4
    15003 1
    -15003 -1
    2355 1
    2199 1
    -4554 -2
    3316 1
    8392 1
    8628 1
    -20336 -3
    10453 1
    10417 1
    3304 1
    3553 1
    3107 1
    2342 1
    44567 1
    3234 1
    -77424 -7
    2394 1
    8225 1
    -10619 -2
    3284 1
    -3284 -1
    8507 1
    18391 1
    -26898 -2
    8528 1
    2770 1
    3659 1
    4357 1
    2328 1
    -17983 -4
    4744 1
    8340 1
    -13084 -2
    2540 1
    4746 1
    13496 1
    -20782 -3
    2967 1
    3824 1
    8503 1
    -6791 -2
    8401 1
    8429 1
    8434 1
    8341 1
    -42108 -5
    8354 1
    2252 1
    8448 1
    -19054 -3
    4416 1
    3098 1
    8426 1
    3055 1
    2534 1
    -21529 -5
    2165 1
    3064 1
    3102 1
    3084 1
    -11415 -4
    2329 1
    7970 1
    4420 1
    8423 1
    2895 1
    10551 1
    8436 1
    -45024 -7
    8340 1
    7912 1
    -16252 -2
    8312 1
    8252 1
    -16564 -2
    8461 1
    -8461 -1
    4295 1
    10407 1
    8481 1
    -23183 -3
    2291 1
    -2291 -1
    2299 1
    5313 1
    5802 1
    8518 1
    -21932 -4
    10449 1
    4856 1
    8413 1
    2932 1
    8744 1
    8407 1
    3027 1
    10435 1
    8229 1
    7947 1
    8549 1
    8244 1
    8274 1
    8320 1
    8266 1
    -115092 -15
    3191 1
    2217 1
    -5408 -2
    8437 1
    8272 1
    5271 1
    -21980 -3
    2889 1
    -2889 -1
    8967 1
    2841 1
    2930 1
    2252 1
    2235 1
    4514 1
    2147 1
    3178 1
    -25886 -7
    -3178 -1
    
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Can you try to move the maildirsize file so that it gets regenerated for that account? Just move it to maildirsize.bak for the specific account, then see if any further errors occur for the file. If they do, please open up a ticket for us to further review what is happening. You can open up a ticket in WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here upon submitting one.
     
  7. cPanelKenneth

    cPanelKenneth cPanel Development
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    The problem reported by Belaird is a bug, case 49906. This should be resolved in the next 11.30.0 build. The problem stems from an erroneous debug statement that is output, confusing Exim. There is no known work around at this time.
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    This case was resolved in version 11.30.0.19, to see if this or a later version has propagated to your update tier, visit Downloads - cPanel Inc.
     
  9. ruiz

    ruiz Active Member

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    I'm not getting the same error as those guys above, but after my upgrade to 11.30 my accounts mailbox size is not displayed correctly. For example, i have this account:
    daniel@xxx.com.br
    Cpanel shows its disk space usage as 0 / 500MB
    However, his account has more than 250MB of files:

    root@server2 [/home/xxx/mail/.daniel@xxx_com_br]# du -h ./
    316K ./new
    4.0K ./.Trash/new
    4.0K ./.Trash/cur
    4.0K ./.Trash/tmp
    40K ./.Trash
    4.0K ./.Junk/new
    4.0K ./.Junk/cur
    4.0K ./.Junk/tmp
    16K ./.Junk
    4.0K ./.Drafts/new
    4.0K ./.Drafts/cur
    4.0K ./.Drafts/tmp
    24K ./.Drafts
    260M ./cur
    4.0K ./.Sent/new
    4.0K ./.Sent/cur
    4.0K ./.Sent/tmp
    16K ./.Sent
    4.0K ./tmp
    261M ./

    I already tried deleting the maildirsize files, but they are recreated with the same data.

    root@server2 [/home/xxx/mail/.daniel@xxx_com_br]# tail maildirsize
    524288000S,0C

    How can i fix that? Thanks
     
  10. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Could you please open up a ticket about this issue? You can submit a ticket using WHM > Support Center > Contact cPanel or the link in my signature.

    We had another ticket with a similar report, but it could not be reproduced on our test boxes when copying the account there. On that machine, all accounts were showing 0 usage for the email accounts, is the same happening on this machine for all accounts even those with content in the email account or is it only happening on the one user's account?
     
  11. ruiz

    ruiz Active Member

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    Thanks i just sent a ticket about this.

    This is happening on other accounts, but some of then are still showing the disk space correctly instead of the 0 / xxxMB. This is probably due to the disk space being calculated prior to the 11.30 update because if i delete the account maildirsize file, the disk space would return to 0 / xxxMB. Example:
    administrativo@xxx_com_br
    27 / 250MB

    /home/xxx/mail/.administrativo@xxx_com_br]# tail maildirsize
    13171 1
    3443 1
    27055 1
    9020 1
    27121 1
    9060 1
    50190 1
    6581 1
    294077 1
    48564 1

    After i deleted the maildirsize:
    root@server2 [/home/xxx/mail/.administrativo@xxx_com_br]# tail maildirsize
    262144000S,0C
     
  12. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    If you refresh the page, do those accounts properly reporting begin misreporting as well without removing the maildirsize file? This is what happened on the other machine.
     
  13. ruiz

    ruiz Active Member

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    I just did that on some accounts and it happened exactly as you said, some other accounts are still showing values above 0. This must be related to some kind of cache on these files i dont know for sure.

    I received a response fom my ticket and it appears to be a bug still being addressed (id 50224).
     
  14. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Case 50224 is addressed in 11.30.1.1. To see if this version has propagated to your update tier, visit Downloads - cPanel Inc.
     
  15. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Anyone still experiencing this issue in 11.30.1.1 or later, please submit a bug report using the Bugs link at the top of this page. If you have difficulty submitting a report, just email a report to sales@cpanel.net and we'll route it into our bug reporting system from our end.
     
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