[Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

FedCURE

Member
Dec 14, 2011
10
0
51
cPanel Access Level
Website Owner
HELP!

In cPanel, File Management:

The SAVE CHANGES function only works on one of two identical MS VISTA configured Lenovo ThinkPads running Internet Explorer 8. Also, does not work on two other VISTA PC's runing IE. (Note: On all machine "Certificate Error: Navigation Blocked"). You must click thru to access pages. Following error when trying to SAVE CHANGES:


Webpage error details

Code:
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; GTB7.2; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C; BRI/1; BRI/2; AskTB5.4)
Timestamp: Wed, 14 Dec 2011 21:56:32 UTC


Message: Expected identifier, string or number
Line: 1
Char: 421
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/js/filemanager_editors_optimized.js


Message: Expected identifier, string or number
Line: 281
Char: 5
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=


Message: Object expected
Line: 132
Char: 1
Code: 0
URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
Many thanks for a fix. Soonest

Mark A. Varca, CIO
FeCURE.org
 

FedCURE

Member
Dec 14, 2011
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Website Owner
Re: cPanel, File Management: SAVE CHANGES function issue (Internet Explorer

UNINSTALLED IE9 and back to IE8, but problem unresolved. Help.
 
Last edited:

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
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248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Re: cPanel, File Management: SAVE CHANGES function issue (Internet Explorer

We have an internal case (52077) about this issue, which appears to be due to IE9's "Compatibility Mode" for IE7. You would want to disable Compatibility Mode for IE7 in IE9, then check if the issue persists.
 

FedCURE

Member
Dec 14, 2011
10
0
51
cPanel Access Level
Website Owner
Re: cPanel, File Management: SAVE CHANGES function issue (Internet Explorer

Yes. That worked on the IE8 machines. However, not on the IE9 machine. IE9 will not even load server login page at: "ttps://www.fedcure.org:2083/" and browser goes to: "Certificate Error: /https://www.fedcure.org:2083/ Blocked" page, but the "Continue to this website (not recommended)" option does not appear on the page. Strange. So, there is no way to click past the Certificate Error. HELP! See below and screen shot:

"There is a problem with this website's security certificate.

The security certificate presented by this website was not issued by a trusted certificate authority.
The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Click here to close this webpage.
More information"

https-www.fedcure.org2083-cPanel-IE9-191211.jpg
We have an internal case (52077) about this issue, which appears to be due to IE9's "Compatibility Mode" for IE7. You would want to disable Compatibility Mode for IE7 in IE9, then check if the issue persists.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Do you have Compatibility Mode disabled in IE9? Please provide a screen print showing you have Compatibility Mode disabled on your browser and the IE9 version.
 

FedCURE

Member
Dec 14, 2011
10
0
51
cPanel Access Level
Website Owner
Nope. That does not work either. Cannot navigate beyond the "There is a problem with this website's security certificate" page. No option to proceed.

I'm not sure if this is helpful at all, but could you try opening IE as Administrator? Right click the IE icon in Start menu (not taskbar icon) and choose "Run as administrator" then visit your login page.
 

FedCURE

Member
Dec 14, 2011
10
0
51
cPanel Access Level
Website Owner
Does this happen with IE8 and IE9, or just IE9? Is this something our host (administrator) has to resolve, or can site admin resolve?

See:

https://support.servertastic.com/entries/323560-error-code-ssl-error-rx-record-too-long

configuration - ssl_error_rx_record_too_long and Apache SSL - Stack Overflow

Resolving SSL_Error_Rx_Record_Too_Long Errors - Lodesys.com

I get this error at your secure URL:

Code:
An error occurred during a connection to www.fedcure.org.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)
 

FedCURE

Member
Dec 14, 2011
10
0
51
cPanel Access Level
Website Owner
Our host says it not there proble, (see below). Now what?

Complain to Microsoft. It is apparently related to IE.

AGAIN !!!!

I am not the developer of either cPanel or IE.
I cannot fix other people's software.
You keep barking up the wrong tree.

Have a great Christmas. :)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello :)

I suggest opening a bug report if you continue to experience issues:

Submit A Bug Report

The more reports we receive, the more likely it is the case will be resolved sooner.

Thank you.
 

FedCURE

Member
Dec 14, 2011
10
0
51
cPanel Access Level
Website Owner
We have filed a bug report. FYI:

Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

In April our host (/http://www.stuffdone.com) switched to cPanel, prior to that, we had been usinf PLESK for 10 years with no problems. However, we now are having issues with File Manager (inter alia, none of the functions work) and we have been going back and forth with our host and cPanel forum administrators without resolution. Our host says it is not their problem, that it is a MS/IE software issue, go bug MS. cPanel admn's it is, but advised to file a bug report, which we do here. We believe the host is running cPanel & WHM 11.30. Please see your internal Case 52077 for details.

Issues.

In cPanel, File Management:

The SAVE CHANGES, RELOAD, CLOSE function only works on one of two identical MS VISTA configured Lenovo ThinkPads running Internet Explorer 8. Also, does not work on two other VISTA PC's runing IE. (Note: On all machine "Certificate Error: Navigation Blocked"). You must click thru to access pages. Following error when trying to SAVE CHANGES:

cPanel Admn's offered a work around, by disabling the "Compatibility View" in IE, the work around worked on the IE8 machines. However, not on the IE9 machine.

With the "Compatibility View" disabled, IE9 will not even load server login page at: "ttps://www.fedcure.org:2083/" and browser goes to: "Certificate Error: /https://www.fedcure.org:2083/ Blocked" page, but the "Continue to this website (not recommended)" option does not appear on the page. Strange. So, there is no way to click past the Certificate Error. This is the error:

"There is a problem with this website's security certificate.

The security certificate presented by this website was not issued by a trusted certificate authority.
The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Click here to close this webpage.
More information"
-------
Note: Screen shot available @ Case 52077.

Please advise soonest. HELP! HELP! HELP!

FedCURE.org





Hello :)

I suggest opening a bug report if you continue to experience issues:

Submit A Bug Report

The more reports we receive, the more likely it is the case will be resolved sooner.

Thank you.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Please have your host contact us via a ticket as they have root access to the machine for us to troubleshoot it further if the case you've opened isn't allowing disabling compatibility mode for IE9 to function. We cannot fix anything via the forums for a machine we don't even have access to check. That's simply impossible.