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[Case 60051] cPanel tutorial blank page

Discussion in 'General Discussion' started by sreeninair, Jan 19, 2014.

  1. sreeninair

    sreeninair Well-Known Member

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    Hello,

    When I click on cPanel >> Video Tutorial gives a blank page. The issue is server wide, no user can access this.


    /https://SERVERIP:2083/cpsess1579181287/frontend/x3/tutorial.html

    Please help me to fix this issue.

    Thanks
    Sreeni
     
  2. dalem

    dalem Well-Known Member
    PartnerNOC

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    I cant be sure but its likely that cpanel is updating their tutorials
     
  3. sreeninair

    sreeninair Well-Known Member

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    Hello,

    But this is only for one server. Please assist.

    Thanks
    Sreenivas
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    There is an internal case open to address this issue. For reference, the case number is 60051. You can monitor our change log to see when a resolution is pushed out:

    cPanel - Change Log

    The current workaround is to manually browse to:

    cPanel Video Tutorials

    Thank you.
     
  5. sreeninair

    sreeninair Well-Known Member

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    Hello,

    When will this available?

    Thanks
    Sreenivas
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    A resolution is included in cPanel version 11.42:

    11.42 Change Log

    Fixed case 60051: Redirect x3 Video Tutorials page.

    This version of cPanel is currently only available in the "Edge" and "Current" build tiers. There is currently no exact time frame on when 11.42 will be pushed out to the "Release" and "Stable" build tiers.

    Thank you.
     
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