Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

[Case 63193] File manager not showing files

Discussion in 'General Discussion' started by malloc, Mar 27, 2013.

  1. malloc

    malloc Member

    Joined:
    Nov 29, 2012
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Hello,

    I have just deployed a server with cPanel installed. Everything is fine. I create a new cPanel account, and upload a website to it via FTP.

    However, now when I go to view the files in cpanel's file manager, none of the files show up. Legacy manager just says 'fetching data'. I've had this issue before, but forgot how to resolve it. All files are there, the website loads, everything works. Just the file manager does not show the files.

    Any help would be appreciated.

    Thanks
     
    #1 malloc, Mar 27, 2013
  2. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    920
    Likes Received:
    13
    Trophy Points:
    168
    cPanel Access Level:
    Root Administrator
    Why are you using Legacy manager ? does the "normal" files manager display the files?
     
    #2 kernow, Mar 27, 2013
  3. cPanelJared

    cPanelJared Technical Analyst

    Joined:
    Feb 25, 2010
    Messages:
    1,835
    Likes Received:
    20
    Trophy Points:
    143
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    The Legacy File Manager is, as the name implies, legacy and no longer actively developed.

    If this problem also happens using the non-legacy File Manager, try removing SYSTEMMIME from the account's .cpanel/datastore directory. Do not remove or change anything else, only SYSTEMMIME. The file will rebuilt automatically as needed.

    There is a problem that causes a race condition and an out-of-memory error if this file is corrupt, which ultimately causes the behavior you are seeing.

    This will be fixed in a future version of cPanel and announced as case 63193 in our changelog when it is fixed in a public build.
     
    #3 cPanelJared, Mar 29, 2013
  4. Will.0

    Will.0 Registered

    Joined:
    Dec 15, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    Root Administrator
    Jared,

    Would changing xsrftokens=1 to xsrftokens=0 in /var/cpanel/cpanel.config, and running /usr/local/cpanel/whostmgr/bin/whostmgr2 --updatetweaksettings correct this, just as a temp fix until the update?
     
    #4 Will.0, Mar 29, 2013
  5. cPanelJared

    cPanelJared Technical Analyst

    Joined:
    Feb 25, 2010
    Messages:
    1,835
    Likes Received:
    20
    Trophy Points:
    143
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    No. Security tokens have nothing to do with the problem I described.
     
    #5 cPanelJared, Mar 29, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - [Case 63193] File
  1. swbrains

    SOLVED [Case CPANEL-20422] New account redirects to defaultwebpage in 70

    swbrains, May 13, 2018, in forum: General Discussion
    Replies:
    15
    Views:
    210
    swbrains
    May 16, 2018
  2. martin MHC

    SOLVED SpamAssassin is now Integer only instead of Decimal in WHM 70 [case CPANEL-20394]

    martin MHC, May 11, 2018, in forum: E-mail Discussion
    Replies:
    22
    Views:
    263
    martin MHC
    May 16, 2018
  3. cPanelMichael

    SOLVED [Case CPANEL-20319] Conflicting A records are added for proxy subdomains upon update to version 70

    cPanelMichael, May 9, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    418
    cPanelMichael
    May 10, 2018
  4. jamiepenner

    SOLVED AutoSSL Proxy Subdomain Validation [case CPANEL-18074]

    jamiepenner, Feb 21, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    353
    cPanelMichael
    Feb 21, 2018
  5. brianc

    SOLVED [Case CPANEL-18456] Mailman Archives fail to restore and/or be removed

    brianc, Feb 3, 2018, in forum: General Discussion
    Replies:
    4
    Views:
    291
    cPanelMichael
    Feb 14, 2018

Share This Page