[Case 70149] Transfer from Ensim Problem

[Legin76]

I'm trying to copy a couple of sites using the "Copy Multiple Accounts/Packages From Another Server" function. Something I've done many times before without issue.

I'm finally trying to transfer the rest of the sites from ensim but am now getting the error below.. I've tried both using a key and entering the root password for the other server but get the same results.

It's able to get the list of packages and accounts but then fails on the actual transfer. I've tried several times with different settings.

See below for the results.

Attempting to copy sitename^site24 from xx.xx.xx.xx

Packaging the account: (/scripts/pkgacct sitename^site24 "" --split --compressed --mysql 5.1)...
Unknown option: compressed
Unknown option: mysql
Error in tempdir() using 5.1/.pkgacct-XXXXXX: Parent directory (5.1) is not a directory at /tmp/.perl-ppk-V6o6At/lib/Cpanel/Pkgacct/Archive.pm line 85
Done
161.61 GB free, need 0 bytes
Warning: file location not sent.. guessing.. this may not work ....
Get md5sum from remote....

Command failed with exit status 1

Trace Output:
==sshcontroloutput==

sshcommandfailed=1

Attempting to copy sitename2^site36 from xx.xx.xx.xx
Packaging the account: (/scripts/pkgacct sitename2^site36 "" --split --compressed --mysql 5.1)...
Unknown option: compressed
Unknown option: mysql
Error in tempdir() using 5.1/.pkgacct-XXXXXX: Parent directory (5.1) is not a directory at /tmp/.perl-ppk-qLn7dZ/lib/Cpanel/Pkgacct/Archive.pm line 85
Done
161.61 GB free, need 0 bytes
Warning: file location not sent.. guessing.. this may not work ....
Get md5sum from remote....

Command failed with exit status 1

Trace Output
==sshcontroloutput==


sshcommandfailed=1

 

[cPanelMichael]

Hello

The failure stems from this error:

Error in tempdir() using 5.1/.pkgacct-XXXXXX: Parent directory (5.1) is not a directory at /tmp/.perl-ppk-qLn7dZ/lib/Cpanel/Pkgacct/Archive.pm line 85

It looks like it's using the MySQL version as the parent directory name. I have not seen a case like that in the past. Could you open a support ticket so we can access the source server and take a closer look? You can open a ticket via:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[Legin76]

Thanks

The ticket number is 4226989.

 

[JeffP.]

I've opened internal case ID # 70149 for our developers to address this issue. This problem only appears to occur when copying accounts via the user interface (i.e. WHM). When copying an account manually, the issue does not occur. Information on copying accounts manually can be found here:

https://forums.cpanel.net/f338/how-manually-migrate-plesk-ensim-directadmin-305091.html

Alternatively, the $tarroot variable in main.pl from the migrations scripts can be modified to use the default of "/home", or any other partition of your choice (provided that it has sufficient space to archive the accounts). If anyone would like more information on this, just let us know and we can go into further detail.

Thanks again to Legin76 for bringing this issue to our attention.

 

[glucz]

I'd like to point out that cPanel is a paid product and not a cheap one at that, so I would not expect a bug to show up in the latest version that was reported last month... I assume that it would be a 5 minutes fix to get the command line parameters into proper order?

The proposed fix to migrate accounts manually contains just enough errors to make it unusable (wrong name and location of the packager script) for the less technically apt.

... but now that I started writing, please add the following issues to fix in either the packager or import script:
-Ensim sub-domains cause the packager to package the whole /var/www/html for each sub-domain
-Mailbox (IMAP) subdirectories are not being converted to maildir, only the root directory. (in fact the whole mailbox2maildir converter file was missing from the cPanel release for months. It might still be missing as far as I know)

 

[JeffP.]

The proposed fix to migrate accounts manually contains just enough errors to make it unusable (wrong name and location of the packager script) for the less technically apt.

It is not clear what is being referred to. I am able to download the Ensim migrations script using this command without issue:

# wget http://httpupdate.cpanel.net/cpanelsync/transfers_DEVEL/pkgacct/pkgacct-enXim

That's the command from the "How to manually migrate from Plesk, Ensim, or DirectAdmin" thread, which I speculate is what is being referred to.

 

[glucz]

What I mean is that the name of the script is incorrect. It is wget http://httpupdate.cpanel.net/cpanelsync/transfers_DEVEL/pkgacct/pkgacct-enXim

 

[JeffP.]

Thanks. This has been fixed.