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[Case 70409] autoresponder stopped working

Discussion in 'E-mail Discussion' started by bmett, Jun 12, 2013.

  1. bmett

    bmett Well-Known Member

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    Hi guys,

    all of a sudden all autorepsonder on our mailserver stopped working and are producing the following error.

    Code:
    ------ pipe to |/usr/local/cpanel/bin/autorespond test@xxxxx.com.au /home/xxxxxx/.autorespond
           generated by test@xxxxxxx.com.au ------
    
    2013-06-13 11:23:26 1UmwG6-0002Iw-PS Failed to create directory "/var/spool/exim_incoming/input": No such file or directory
    
    Not sure why the directory creation failes. the input folder is there with all its subfolders (a-z A-z).

    Any idea anyone?

    Cheers.

    PS: we use configservers mailscanner, if that makes a difference.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    It sounds like this may be an issue with your third-party MailScanner application. Have you tried temporarily disabling MailScanner to see if the issue persists?

    Thank you.
     
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  3. bmett

    bmett Well-Known Member

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    Hi Michael,
    Thanks for the reply.
    Yes I tried that. The Mail delivery still fails, the only difference is that the error now states a sligthly different directory:

    Error with Mailscanner on:
    Code:
    ------ pipe to |/usr/local/cpanel/bin/autorespond test@xxxxx.com.au /home/xxxx/.autorespond
           generated by test@xxxxx.com.au ------
    
    2013-06-14 08:46:12 1UnGHU-0001FQ-Bi Failed to create directory "/var/spool/exim_incoming/input": No such file or directory
    Error with Mailscanner off:
    Code:
    ------ pipe to |/usr/local/cpanel/bin/autorespond test@xxxxx.com.au /home/xxxx/.autorespond
           generated by test@xxxxx.com.au ------
    
    2013-06-14 08:46:44 1UnGI0-0001N1-CT Failed to create directory "/var/spool/exim/input": No such file or directory
    So I'm not sure if it has anything to do with the Mailscanner.
    Any ideas?
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    You can use the following command to see if invalid ownership is configured in the Exim db directory:

    Code:
    ls -al /var/spool/exim/db
    If you notice there is "root" ownership on these directories, you can correct this via:

    Code:
    cd /var/spool/exim/db
    chown mailnull.mail callout misc retry wait-remote_smtp
    I also suggest forcing an update of Exim to see if that helps. First, find the Exim RPM that is installed on your system:

    Code:
    rpm -qa|grep exim
    Then, remove it (replacing the package name with the one found with the above command):

    Code:
    rpm -e --nodeps exim-4.80.1-1.cp1136.x86_64
    Last, install Exim again via:

    Code:
    /usr/local/cpanel/scripts/check_cpanel_rpms --fix
    Thank you.
     
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  5. bmett

    bmett Well-Known Member

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    Hi Michael,

    Thanks for the reply. Unfortunately it didn't change anything.
    I did both of the things you suggested with no result. I still get that strange bounce back when sending an email to any autoresponder we create or have created on the server:

    Code:
    ------ pipe to |/usr/local/cpanel/bin/autorespond test2@xxxx.com.au /home/xxxx/.autorespond
           generated by test2@xxxx.com.au ------
    
    2013-06-17 12:45:35 1UoPRn-0001NE-7l Failed to create directory "/var/spool/exim_incoming/input": No such file or directory
    Any other suggestions?

    EDIT: I also ran the chown on /var/spool/exim_incoming/db/ ... didn't fix it though
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Have you checked the permissions/ownership values on the "/", "/var", and "/var/spool" directories to see if you notice anything out of the ordinary? If the issue persists, you can open a support ticket so we can take a closer look:

    Submit A Ticket

    Please provide the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  7. bmett

    bmett Well-Known Member

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    Thanks Michael,

    I can't see any issues with the permissions, so I opened a ticket: 4259163

    Cheers,
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    To update, this issue is related to a bug where autoresponders can fail on cPanel 11.38 when "/var/spool/exim" is mounted on a separate partition. This can occur when a user's shell is configured as "no shell" or "jail shell". For reference, the internal case number is 70409. A resolution for this is included with cPanel as of version 11.38.1.2.

    Thank you.
     
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