[Case 70409] autoresponder stopped working

bmett

Well-Known Member
Aug 5, 2010
71
1
56
Brisbane, AU
Hi guys,

all of a sudden all autorepsonder on our mailserver stopped working and are producing the following error.

Code:
------ pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/xxxxxx/.autorespond
       generated by [email protected] ------

2013-06-13 11:23:26 1UmwG6-0002Iw-PS Failed to create directory "/var/spool/exim_incoming/input": No such file or directory
Not sure why the directory creation failes. the input folder is there with all its subfolders (a-z A-z).

Any idea anyone?

Cheers.

PS: we use configservers mailscanner, if that makes a difference.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

It sounds like this may be an issue with your third-party MailScanner application. Have you tried temporarily disabling MailScanner to see if the issue persists?

Thank you.
 

bmett

Well-Known Member
Aug 5, 2010
71
1
56
Brisbane, AU
Hi Michael,
Thanks for the reply.
Yes I tried that. The Mail delivery still fails, the only difference is that the error now states a sligthly different directory:

Error with Mailscanner on:
Code:
------ pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/xxxx/.autorespond
       generated by [email protected] ------

2013-06-14 08:46:12 1UnGHU-0001FQ-Bi Failed to create directory "/var/spool/exim_incoming/input": No such file or directory
Error with Mailscanner off:
Code:
------ pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/xxxx/.autorespond
       generated by [email protected] ------

2013-06-14 08:46:44 1UnGI0-0001N1-CT Failed to create directory "/var/spool/exim/input": No such file or directory
So I'm not sure if it has anything to do with the Mailscanner.
Any ideas?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
You can use the following command to see if invalid ownership is configured in the Exim db directory:

Code:
ls -al /var/spool/exim/db
If you notice there is "root" ownership on these directories, you can correct this via:

Code:
cd /var/spool/exim/db
chown mailnull.mail callout misc retry wait-remote_smtp
I also suggest forcing an update of Exim to see if that helps. First, find the Exim RPM that is installed on your system:

Code:
rpm -qa|grep exim
Then, remove it (replacing the package name with the one found with the above command):

Code:
rpm -e --nodeps exim-4.80.1-1.cp1136.x86_64
Last, install Exim again via:

Code:
/usr/local/cpanel/scripts/check_cpanel_rpms --fix
Thank you.
 

bmett

Well-Known Member
Aug 5, 2010
71
1
56
Brisbane, AU
Hi Michael,

Thanks for the reply. Unfortunately it didn't change anything.
I did both of the things you suggested with no result. I still get that strange bounce back when sending an email to any autoresponder we create or have created on the server:

Code:
------ pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/xxxx/.autorespond
       generated by [email protected] ------

2013-06-17 12:45:35 1UoPRn-0001NE-7l Failed to create directory "/var/spool/exim_incoming/input": No such file or directory
Any other suggestions?

EDIT: I also ran the chown on /var/spool/exim_incoming/db/ ... didn't fix it though
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Have you checked the permissions/ownership values on the "/", "/var", and "/var/spool" directories to see if you notice anything out of the ordinary? If the issue persists, you can open a support ticket so we can take a closer look:

Submit A Ticket

Please provide the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
To update, this issue is related to a bug where autoresponders can fail on cPanel 11.38 when "/var/spool/exim" is mounted on a separate partition. This can occur when a user's shell is configured as "no shell" or "jail shell". For reference, the internal case number is 70409. A resolution for this is included with cPanel as of version 11.38.1.2.

Thank you.