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[Case 70485] Unable to backup my mysql database

Discussion in 'Database Discussion' started by Buzz50, Jun 19, 2013.

  1. Buzz50

    Buzz50 Member

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    I am unable to backup my mysql database using the Backups feature in cPanel anymore. Only 20 bytes are downloaded and if I try to export in phpmyadmin I get an error message of:
    Firefox can't find the file at https ... :2083/cpsess4831071423/3rdparty/phpMyAdmin/export.php

    I have two tables that have 388,828 rows each. I can't export these individually either.

    Any tips?
     
    #1 Buzz50, Jun 19, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Do you have root access to this server? If so, please check the cPanel error log while attempting to download the database backup. The cPanel error log is located at:

    Code:
    /usr/local/cpanel/logs/error_log
    There should be output that will help identify the specific reason the database backup is empty.

    Thank you.
     
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    #2 cPanelMichael, Jun 19, 2013
  3. Convergence

    Convergence Member

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    Same issue here. Asking our provider to take a look...
     
    #3 Convergence, Jun 28, 2013
  4. Convergence

    Convergence Member

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    Evidently this is a KNOWN bug in cPanel that was adressed in the [11.38.1.3 ] release. However, the current STABLE release for cPanel is [11.38.0]

    cPanel - push out a stable release with your fix.

    Thank you.
     
    #4 Convergence, Jun 29, 2013
  5. xmaster

    xmaster Registered

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    Any idea is when it will be pushed, as many of our customers are using this critical feature on a daily basis.

    Cheers
     
    #5 xmaster, Jun 30, 2013
  6. cPanelJared

    cPanelJared Technical Analyst

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    cPanel 11.38.1 was pushed to the RELEASE tier today. You can always see which version is in each tier by browsing this page:

    Downloads - cPanel Inc.

    Right now there is no timeframe for when 11.38.1 will be pushed to STABLE, but it is the only remaining tier that is still 11.38.0.
     
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    #6 cPanelJared, Jul 1, 2013
  7. xmaster

    xmaster Registered

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    The backup is up and running again. Thank you for the quick fix.

    Cheers
     
    #7 xmaster, Jul 2, 2013
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    For reference, the internal case number associated with this issue is 70485. It's resolved as of cPanel version 11.38.1.3.

    Thank you.
     
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    #8 cPanelMichael, Jul 3, 2013
  9. higherlogic

    higherlogic Member

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    For anyone following this thread, the STABLE release was patched (11.38.0.19 → 11.38.1.6) today at 17:51:59 GMT.
     
    #9 higherlogic, Jul 9, 2013
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