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[Case 70485] Unable to backup my mysql database

Discussion in 'Database Discussions' started by Buzz50, Jun 19, 2013.

  1. Buzz50

    Buzz50 Member

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    I am unable to backup my mysql database using the Backups feature in cPanel anymore. Only 20 bytes are downloaded and if I try to export in phpmyadmin I get an error message of:
    Firefox can't find the file at https ... :2083/cpsess4831071423/3rdparty/phpMyAdmin/export.php

    I have two tables that have 388,828 rows each. I can't export these individually either.

    Any tips?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Do you have root access to this server? If so, please check the cPanel error log while attempting to download the database backup. The cPanel error log is located at:

    Code:
    /usr/local/cpanel/logs/error_log
    There should be output that will help identify the specific reason the database backup is empty.

    Thank you.
     
  3. Convergence

    Convergence Member

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    Same issue here. Asking our provider to take a look...
     
  4. Convergence

    Convergence Member

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    Evidently this is a KNOWN bug in cPanel that was adressed in the [11.38.1.3 ] release. However, the current STABLE release for cPanel is [11.38.0]

    cPanel - push out a stable release with your fix.

    Thank you.
     
  5. xmaster

    xmaster Registered

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    Any idea is when it will be pushed, as many of our customers are using this critical feature on a daily basis.

    Cheers
     
  6. cPanelJared

    cPanelJared Technical Analyst
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    cPanel 11.38.1 was pushed to the RELEASE tier today. You can always see which version is in each tier by browsing this page:

    Downloads - cPanel Inc.

    Right now there is no timeframe for when 11.38.1 will be pushed to STABLE, but it is the only remaining tier that is still 11.38.0.
     
  7. xmaster

    xmaster Registered

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    The backup is up and running again. Thank you for the quick fix.

    Cheers
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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  9. higherlogic

    higherlogic Member

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    For anyone following this thread, the STABLE release was patched (11.38.0.19 → 11.38.1.6) today at 17:51:59 GMT.
     
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