Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

[Case 71901] Full Backup - only 10kb?

Discussion in 'General Discussion' started by Daky, Jul 5, 2013.

  1. Daky

    Daky Well-Known Member

    Joined:
    May 22, 2005
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    156
    Hello,

    I am having issues with full backups.

    Once i go to users Cpanel account, click on Backup (generate full backups -> home directory), this finishes in couple of seconds.

    This account is around 8GB big, but, once backup is completed, the size is 10kb.

    from log:
    Copying Reseller Config...Done
    Copying Suspension Info (if needed)...Done
    Copying SSL certificates, CSRs, and keys...Done
    Copying Domain Keys....Done
    Copying Counter Data....Done
    Copying Dns Zones.....Done
    Copy userdata...Done
    Copy custom virtualhost templates...Done
    Leaving timeout safety mode
    Copying mailman lists and archives....
    Done
    Copying homedir.............
    Done...Done
    Copying Mail files....Done
    Copying frontpage files....Done
    Copying proftpd file....Done
    ...mysql version: 5.5......mysqldump version: 5.5...Saving mysql privs...Done
    ...Done


    Copying cpuser file.......Done
    Copying crontab file.......Done
    Copying quota info.......Done
    Storing Subdomains....
    Done
    Storing Parked Domains....
    Done
    Storing Addon Domains....
    Done
    Storing SSL domain......Done
    Copying password.......Done
    Copying shell.......Done
    Creating Archive ....Done
    pkgacctfile is: /home/****
    md5sum is:

    size is: 10

    Please advise.

    Thanks,
    D
     
    #1 Daky, Jul 5, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Is the size of the archive 10Kb when checked directly via the command line, or is that the size of the archive when you download it from cPanel?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jul 5, 2013
  3. Daky

    Daky Well-Known Member

    Joined:
    May 22, 2005
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    156
    Hello Michael,

    any way, its 10kb , from shell, from browser.

    -rw-------. 1 user user 10 Jul 5 09:44 backup-7.5.2013_09-43-57_user.tar.gz

    Please advise,
    D
     
    #3 Daky, Jul 5, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Do you notice any specific errors in /usr/local/cpanel/logs/error_log when the backup is generated?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jul 5, 2013
  5. Daky

    Daky Well-Known Member

    Joined:
    May 22, 2005
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    156
    Could i PM you output?

    Thanks
     
    #5 Daky, Jul 5, 2013
  6. Daky

    Daky Well-Known Member

    Joined:
    May 22, 2005
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    156
    Looks like not ://

    Could this have to do anything with "new" backup system and legacy?

    Thanks
     
    #6 Daky, Jul 5, 2013
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    It depends on the specific error output. You can paste it here after removing any identifying information (e.g. usernames/hostname). Or, you can submit a ticket and we can take a closer look:

    Submit A Ticket

    You can provide the ticket number here and we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 cPanelMichael, Jul 5, 2013
  8. Daky

    Daky Well-Known Member

    Joined:
    May 22, 2005
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    156
    Thanks, i will open up a ticket.

    - - - Updated - - -

    Your Request id is: 4287025.

    Thank you
     
    #8 Daky, Jul 5, 2013
  9. Daky

    Daky Well-Known Member

    Joined:
    May 22, 2005
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    156
    What is ticket response time, usually?

    Thank you! :)
     
    #9 Daky, Jul 5, 2013
  10. popeye

    popeye Well-Known Member

    Joined:
    May 23, 2013
    Messages:
    344
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Texas
    cPanel Access Level:
    Root Administrator
    All my backups show like this but when i restore sites they all seem to work.
     
    #10 popeye, Jul 5, 2013
  11. Daky

    Daky Well-Known Member

    Joined:
    May 22, 2005
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    156
    I don't get it.

    I would like to download the site (backup) to my PC.

    If i do, site is 10 bytes.

    Something is wrong here.
     
    #11 Daky, Jul 5, 2013
  12. Daky

    Daky Well-Known Member

    Joined:
    May 22, 2005
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    156
    Problem is:
    Tweak Settings\Compression\use pigz (current set to on)

    turn pigz to off.

    Updating tweak settings...

    Your changes have been saved.

    Restarting cPanel daemons...done.

    Updating your system to reflect any changes...

    Updating Use pigz from On to Off.
    Use pigz was updated.

    Done.


    Problem solved.

    Thanks CPanel (David N).
     
    #12 Daky, Jul 5, 2013
  13. Astral God

    Astral God Well-Known Member

    Joined:
    Sep 27, 2010
    Messages:
    180
    Likes Received:
    0
    Trophy Points:
    66
    Location:
    127.0.0.1
    cPanel Access Level:
    Root Administrator
    Does this mean that we shouldn't use PIGz ? :eek:
     
    #13 Astral God, Jul 6, 2013
  14. Daky

    Daky Well-Known Member

    Joined:
    May 22, 2005
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    156
    Yep, for not i think.

    Its bug (the way i see it), hopefully they will take care of this.
     
    #14 Daky, Jul 6, 2013
  15. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    There have been a couple of reports where generating a full backup from the cPanel interface can result in a 10 byte backup file due to a lack of available cPanel memory. This is happening when Pigz is enabled. The temporary workaround has been to increase the cPanel memory limit in "Tweak Settings". For reference, the internal case number is 71901. If anyone else is experiencing this issue on cPanel version 11.38.1, please open a support ticket and reference the case number so we can attempt to reproduce this behavior.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #15 cPanelMichael, Jul 8, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - [Case 71901] Full
  1. swbrains

    SOLVED [Case CPANEL-20422] New account redirects to defaultwebpage in 70

    swbrains, May 13, 2018, in forum: General Discussion
    Replies:
    15
    Views:
    349
    swbrains
    May 16, 2018
  2. martin MHC

    SOLVED SpamAssassin is now Integer only instead of Decimal in WHM 70 [case CPANEL-20394]

    martin MHC, May 11, 2018, in forum: E-mail Discussion
    Replies:
    22
    Views:
    465
    martin MHC
    May 16, 2018
  3. cPanelMichael

    SOLVED [Case CPANEL-20319] Conflicting A records are added for proxy subdomains upon update to version 70

    cPanelMichael, May 9, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    595
    cPanelMichael
    May 10, 2018
  4. jamiepenner

    SOLVED AutoSSL Proxy Subdomain Validation [case CPANEL-18074]

    jamiepenner, Feb 21, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    578
    cPanelMichael
    Feb 21, 2018
  5. brianc

    SOLVED [Case CPANEL-18456] Mailman Archives fail to restore and/or be removed

    brianc, Feb 3, 2018, in forum: General Discussion
    Replies:
    4
    Views:
    416
    cPanelMichael
    Feb 14, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice