[Case 71901] Full Backup - only 10kb?

[Daky]

Hello,

I am having issues with full backups.

Once i go to users Cpanel account, click on Backup (generate full backups -> home directory), this finishes in couple of seconds.

This account is around 8GB big, but, once backup is completed, the size is 10kb.

from log:
Copying Reseller Config...Done
Copying Suspension Info (if needed)...Done
Copying SSL certificates, CSRs, and keys...Done
Copying Domain Keys....Done
Copying Counter Data....Done
Copying Dns Zones.....Done
Copy userdata...Done
Copy custom virtualhost templates...Done
Leaving timeout safety mode
Copying mailman lists and archives....
Done
Copying homedir.............
Done...Done
Copying Mail files....Done
Copying frontpage files....Done
Copying proftpd file....Done
...mysql version: 5.5......mysqldump version: 5.5...Saving mysql privs...Done
...Done


Copying cpuser file.......Done
Copying crontab file.......Done
Copying quota info.......Done
Storing Subdomains....
Done
Storing Parked Domains....
Done
Storing Addon Domains....
Done
Storing SSL domain......Done
Copying password.......Done
Copying shell.......Done
Creating Archive ....Done
pkgacctfile is: /home/****
md5sum is:

size is: 10

Please advise.

Thanks,
D

 

[cPanelMichael]

Hello

Is the size of the archive 10Kb when checked directly via the command line, or is that the size of the archive when you download it from cPanel?

Thank you.

 

[Daky]

Hello Michael,

any way, its 10kb , from shell, from browser.

-rw-------. 1 user user 10 Jul 5 09:44 backup-7.5.2013_09-43-57_user.tar.gz

Please advise,
D

 

[cPanelMichael]

Do you notice any specific errors in /usr/local/cpanel/logs/error_log when the backup is generated?

Thank you.

 

[Daky]

Could i PM you output?

Thanks

 

[Daky]

Looks like not ://

Could this have to do anything with "new" backup system and legacy?

Thanks

 

[cPanelMichael]

It depends on the specific error output. You can paste it here after removing any identifying information (e.g. usernames/hostname). Or, you can submit a ticket and we can take a closer look:

Submit A Ticket

You can provide the ticket number here and we can update this thread with the outcome.

Thank you.

 

[Daky]

Thanks, i will open up a ticket.

- - - Updated - - -

Your Request id is: 4287025.

Thank you

 

[Daky]

What is ticket response time, usually?

Thank you!

 

[popeye]

All my backups show like this but when i restore sites they all seem to work.

 

[Daky]

I don't get it.

I would like to download the site (backup) to my PC.

If i do, site is 10 bytes.

Something is wrong here.

 

[Daky]

Problem is:
Tweak Settings\Compression\use pigz (current set to on)

turn pigz to off.

Updating tweak settings...

Your changes have been saved.

Restarting cPanel daemons...done.

Updating your system to reflect any changes...

Updating Use pigz from On to Off.
Use pigz was updated.

Done.


Problem solved.

Thanks CPanel (David N).

 

[Astral God]

Does this mean that we shouldn't use PIGz ?

 

[Daky]

Does this mean that we shouldn't use PIGz ?

Yep, for not i think.

Its bug (the way i see it), hopefully they will take care of this.

 

[cPanelMichael]

There have been a couple of reports where generating a full backup from the cPanel interface can result in a 10 byte backup file due to a lack of available cPanel memory. This is happening when Pigz is enabled. The temporary workaround has been to increase the cPanel memory limit in "Tweak Settings". For reference, the internal case number is 71901. If anyone else is experiencing this issue on cPanel version 11.38.1, please open a support ticket and reference the case number so we can attempt to reproduce this behavior.

Thank you.