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[Case 71901] Full Backup - only 10kb?

Discussion in 'General Discussion' started by Daky, Jul 5, 2013.

  1. Daky

    Daky Well-Known Member

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    Hello,

    I am having issues with full backups.

    Once i go to users Cpanel account, click on Backup (generate full backups -> home directory), this finishes in couple of seconds.

    This account is around 8GB big, but, once backup is completed, the size is 10kb.

    from log:
    Copying Reseller Config...Done
    Copying Suspension Info (if needed)...Done
    Copying SSL certificates, CSRs, and keys...Done
    Copying Domain Keys....Done
    Copying Counter Data....Done
    Copying Dns Zones.....Done
    Copy userdata...Done
    Copy custom virtualhost templates...Done
    Leaving timeout safety mode
    Copying mailman lists and archives....
    Done
    Copying homedir.............
    Done...Done
    Copying Mail files....Done
    Copying frontpage files....Done
    Copying proftpd file....Done
    ...mysql version: 5.5......mysqldump version: 5.5...Saving mysql privs...Done
    ...Done


    Copying cpuser file.......Done
    Copying crontab file.......Done
    Copying quota info.......Done
    Storing Subdomains....
    Done
    Storing Parked Domains....
    Done
    Storing Addon Domains....
    Done
    Storing SSL domain......Done
    Copying password.......Done
    Copying shell.......Done
    Creating Archive ....Done
    pkgacctfile is: /home/****
    md5sum is:

    size is: 10

    Please advise.

    Thanks,
    D
     
    #1 Daky, Jul 5, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Is the size of the archive 10Kb when checked directly via the command line, or is that the size of the archive when you download it from cPanel?

    Thank you.
     
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    #2 cPanelMichael, Jul 5, 2013
  3. Daky

    Daky Well-Known Member

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    Hello Michael,

    any way, its 10kb , from shell, from browser.

    -rw-------. 1 user user 10 Jul 5 09:44 backup-7.5.2013_09-43-57_user.tar.gz

    Please advise,
    D
     
    #3 Daky, Jul 5, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Do you notice any specific errors in /usr/local/cpanel/logs/error_log when the backup is generated?

    Thank you.
     
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    #4 cPanelMichael, Jul 5, 2013
  5. Daky

    Daky Well-Known Member

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    Could i PM you output?

    Thanks
     
    #5 Daky, Jul 5, 2013
  6. Daky

    Daky Well-Known Member

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    Looks like not ://

    Could this have to do anything with "new" backup system and legacy?

    Thanks
     
    #6 Daky, Jul 5, 2013
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    It depends on the specific error output. You can paste it here after removing any identifying information (e.g. usernames/hostname). Or, you can submit a ticket and we can take a closer look:

    Submit A Ticket

    You can provide the ticket number here and we can update this thread with the outcome.

    Thank you.
     
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    #7 cPanelMichael, Jul 5, 2013
  8. Daky

    Daky Well-Known Member

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    Thanks, i will open up a ticket.

    - - - Updated - - -

    Your Request id is: 4287025.

    Thank you
     
    #8 Daky, Jul 5, 2013
  9. Daky

    Daky Well-Known Member

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    What is ticket response time, usually?

    Thank you! :)
     
    #9 Daky, Jul 5, 2013
  10. popeye

    popeye Well-Known Member

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    All my backups show like this but when i restore sites they all seem to work.
     
    #10 popeye, Jul 5, 2013
  11. Daky

    Daky Well-Known Member

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    I don't get it.

    I would like to download the site (backup) to my PC.

    If i do, site is 10 bytes.

    Something is wrong here.
     
    #11 Daky, Jul 5, 2013
  12. Daky

    Daky Well-Known Member

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    Problem is:
    Tweak Settings\Compression\use pigz (current set to on)

    turn pigz to off.

    Updating tweak settings...

    Your changes have been saved.

    Restarting cPanel daemons...done.

    Updating your system to reflect any changes...

    Updating Use pigz from On to Off.
    Use pigz was updated.

    Done.


    Problem solved.

    Thanks CPanel (David N).
     
    #12 Daky, Jul 5, 2013
  13. Astral God

    Astral God Well-Known Member

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    Does this mean that we shouldn't use PIGz ? :eek:
     
    #13 Astral God, Jul 6, 2013
  14. Daky

    Daky Well-Known Member

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    Yep, for not i think.

    Its bug (the way i see it), hopefully they will take care of this.
     
    #14 Daky, Jul 6, 2013
  15. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    There have been a couple of reports where generating a full backup from the cPanel interface can result in a 10 byte backup file due to a lack of available cPanel memory. This is happening when Pigz is enabled. The temporary workaround has been to increase the cPanel memory limit in "Tweak Settings". For reference, the internal case number is 71901. If anyone else is experiencing this issue on cPanel version 11.38.1, please open a support ticket and reference the case number so we can attempt to reproduce this behavior.

    Thank you.
     
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    #15 cPanelMichael, Jul 8, 2013
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