[Case 72777] Pruning Remote Backups Fails

Cloud9

Well-Known Member
Sep 17, 2012
60
1
58
UK
cPanel Access Level
Root Administrator
Could you verify the exact problem you are having so we can confirm if it's related to this case?

Thank you.
Looks like the same issue

Email from my server

=====
From: "cPanel on MYDOMAIN" <[email protected]>
Subject: [backup] Backup transport errors on MYDOMAIN
Date: 10 April 2014 02:16:57 BST
To: MYEMAIL

The following errors occurred while transporting your backup files:

Unable to prune transport “Synology”
=====

I stumbled across this thread
 

johnburk

Well-Known Member
Jun 23, 2006
241
0
166
Also running 11.42.1.5 and the problem is still active. Old folders do not get deleted.
 

regisit

Active Member
Jul 31, 2013
28
1
3
cPanel Access Level
Root Administrator
On Centos 6.5 WHM 11.42.1 (Build 5) auto-applied 2 days ago and the problem is now resolved. Backup is now correctly housekeeping the offsite copy (FTP site).
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Please open a support ticket if you are still experiencing this issue on a version after 11.42.1.1. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

hydn79

Active Member
Feb 1, 2013
26
1
53
cPanel Access Level
Website Owner
Same issue here. Problem started out of the blue as if one of cPanel updates created the issue. I'm on 11.42.1.15 and 2 different servers emailing this transport error for over a month now.
 

cPanelPeter

Senior Technical Analyst
Staff member
Sep 23, 2013
576
19
143
cPanel Access Level
Root Administrator
Hello,

So far the few support tickets that have been opened in the last week or two regarding this case (and this forum post) have all been different issues, that have not been related to this case at all. They may be new issues but not directly related to this case.

Please open a support ticket, as the more tickets we have to reference to a case, the sooner our development team can fix the problems.
 

johnburk

Well-Known Member
Jun 23, 2006
241
0
166
@cPanelPeter

This problem still has not been fixed and opening support tickets does not seem to help anything. Why does it take months to fix such a basic problem.

I think clients would appreciate it if cPanel starts focusing on the dozens of core problems, rather than spending their time and resources on paper lantern and other visual things.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
This problem still has not been fixed and opening support tickets does not seem to help anything. Why does it take months to fix such a basic problem.
Could you let us know a ticket number so we can take a closer look?

Thank you.
 

LAZer

Well-Known Member
Jan 18, 2010
78
2
58
at net :D
Could you let us know a ticket number so we can take a closer look?

Thank you.
for example this ticket : 4335297
I have changed the backup server destination from the ftp backup service i used to buy , to a new Linux VPS i installed in another server for my backups with ZPanel as control panel, and i think i have installed pureftp as the ftp server i don't remember exactly now.

anyway , the new backup system couldn't delete some files from this server too ! then I switched back to the old backup system as the new interface for controlling backup selection for users now has both legacy backup and new backup. and for me using this nice/simple interface for activating backups for users is enough and it doesn't matter for me legacy creates backups or new system :D as I already had server hdd crashes and used legacy backups to restore the servers which worked just fine 2 years ago.

anyways thanks for the efforts .
also in the new 11.40.0 build 17 , which installed paper lantern for me, there is now issues with old x3 themes which I like the most for cpanel . I don't like paper lantern and the icons and the lack of menu accesses every where.
after cpanel installed paper lantern theme in whm upgrade , there is CSS styling issues happening in x3 theme, every thing is now RTL ! and icon spaces are now 2 icons per row , instead of 6 7 icons per row which was there always. i can give u screenshots of this misplacements if you like.
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Ticket 4335297 was opened in September of 2013. I suggest giving the new backup system another chance and letting us know if the issue persists.

Please ensure you open separate threads for unrelated issues.

Thank you.
 

johnburk

Well-Known Member
Jun 23, 2006
241
0
166
Any update on this old but very annoying issue?

Looking at

Code:
/usr/local/cpanel/logs/cpbackup_transporter.log
It keeps on showing the following code from the moment the backup is finished till the next scheduled daily backup. The file cpbackup_transporter.log keeps on getting bigger and slows down the server. It is not uncommon for it to reach 2GB filled with the following message.


Code:
[2014-07-16 12:03:56 +0200] info [cpbackup_transporter] Net::FTP=GLOB(xxx) <<<  227 Entering Passive Mode (xxx).
[2014-07-16 12:03:56 +0200] info [cpbackup_transporter] Net::FTP=GLOB(xxx) >>>  NLST cpbackup/2014-07-13/..
[2014-07-16 12:03:56 +0200] info [cpbackup_transporter] Net::FTP=GLOB(xxx) <<<  150 Opening BINARY mode data connection for file list
[2014-07-16 12:03:56 +0200] info [cpbackup_transporter] Net::FTP=GLOB(xxx) <<<  226 Transfer complete
[2014-07-16 12:03:56 +0200] info [cpbackup_transporter] Net::FTP=GLOB(xxx) >>>  DELE cpbackup/2014-07-13
[2014-07-16 12:03:56 +0200] info [cpbackup_transporter] Net::FTP=GLOB(xxx) <<<  550 cpbackup/2014-07-13: Is a directory
[2014-07-16 12:03:56 +0200] info [cpbackup_transporter] Net::FTP=GLOB(xxx) >>>  RMD cpbackup/2014-07-13
[2014-07-16 12:03:56 +0200] info [cpbackup_transporter] Net::FTP=GLOB(xxx) <<<  550 cpbackup/2014-07-13: Directory not empty
The admin then gets and email with "Error pruning cpbackup/2014-07-13 from FTP"
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Please open a support ticket if you are still experiencing this issue on a version later than 11.42.1.1. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

ms2oo8

Member
Nov 16, 2010
7
0
51
I am sick of the new backup system. I migrated to it, since it's safe to assume that the legacy system will be discontinued eventually. Nothing but problems.

I have

1) servers that say they've successfully transported the backup to the remote server, and the file size differs by about 25GB from the server to the remote location. And I get no error message about that.
2) I have a servers where I get this message "Unable to send" to remote destination error message.
3) I'm not able to configure SFTP due to some crazy incompatibility, so I'm stuck with plain unsecure FTP. In all fairness, that bug fix has been released to the Current Tier.
5) With the new backup system, if I keep 1 backup locally , I need enough available disk space to keep 2 just momentarily, from the time the next days backup can finish, and remove the previous days backup. I totally get the logic, but it really sucks compared to the legacy system where it simply overwrote the current backup with the new one.
6) Additional to #5, if I keep only one backup, this thread seems to indicate that if pruning would work like it should, the remote side would also only have one backup. This sucks as well. In legacy I used to keep 1 backup on the server, not 2, and then a script copied the files to the backup server, and it was set to keep 7 days worth of retentions. That doesn't seem possible anymore. I had full backups, of each of the previous 7 days on the remote server, ready to restore from.
7) Pruning isn't working, and I'm not convinced that I want it to start working . . . see #6
8) There's not a lot about this backup system to love other than it's more user-friendly. I'd actually choose one that works.
9) Why fix what ain't broke
10) Sick of this hassle
11) just want it to work, so I don't need to check my backups every day to verify the integrity
12) this is basic stuff to be getting wrong
13) sorry cPanel . . . I guess that's my feedback on this specific feature.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Have you opened support tickets or feature requests that you can reference so we can take a closer look?

Thank you.
 

ms2oo8

Member
Nov 16, 2010
7
0
51
Hello :)

Have you opened support tickets or feature requests that you can reference so we can take a closer look?

Thank you.
I've been working with support from my own vendors, but I can put tickets in for cPanel to look at if you want.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Feel free to open a support ticket for issues related to the backup system, however keep in mind that feature requests should be submitted via:

Submit A Feature Request

Thank you.
 

Solokron

Well-Known Member
Aug 8, 2003
852
2
168
Seattle
cPanel Access Level
DataCenter Provider
We have been seeing this on all servers with 11.5xx in the last 15 days. Is there a fix available for this yet?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
We have been seeing this on all servers with 11.5xx in the last 15 days. Is there a fix available for this yet?
Please specify the exact issue you are experiencing along with the configuration settings for backups on the system.

Thank you.
 

Solokron

Well-Known Member
Aug 8, 2003
852
2
168
Seattle
cPanel Access Level
DataCenter Provider
FTP Backup:
Transport errors encountered.


The system encountered errors during transport of the backup files. Below is a preview of the attached log file.

Preview of transport errors log:
Unable to send “/home/backup/2015-08-06/accounts/truspcom.tar.gz” to destination “Local Backup Server”
Unable to send “/home/backup/2015-08-06/accounts/ckcnorg.tar.gz” to destination “Local Backup Server”
Unable to prune transport “Local Backup Server”
Error pruning “/2015-03-30” from “Local Backup Server”: Unknown Error
Error pruning “/2015-06-18” from “Local Backup Server”: Unknown Error
Error pruning “/2015-07-06” from “Local Backup Server”: Unknown Error
Error pruning “/2015-07-13” from “Local Backup Server”: Unknown Error
Error pruning “/2015-07-23” from “Local Backup Server”: Unknown Error
Error pruning “/2015-07-27” from “Local Backup Server”: /2015-07-27: No such file or directory
Error pruning “/2015-08-03” from “Local Backup Server”: /2015-08-03: No such file or directory


Please specify the exact issue you are experiencing along with the configuration settings for backups on the system.

Thank you.