[Case 74109] Accessing a customers cPanel through WHM

PCZero

Well-Known Member
Dec 13, 2003
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Historically I have had WHM set with the default that allows root, account owner, and cPanel user to log in to a given accounts cPanel. This evening I am having a strange situation. When I log into WHM (of course as root) and I click the cPanel link for any given account in the Account Information page, I am presented with the cPanel log in screen. I reviewed my settings under System in Tweak UI and thinsg are still set to allow access as listed above. This all may well just be me being a DFU doing something very silly but I can't figure it out. Does anyone have an idea of what is causing this?
 

PCZero

Well-Known Member
Dec 13, 2003
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LOL well I guess I did say that Iu might be acting like a DFU, BUT I am not THAT much of a DFU... :) Yes it occurs in bit FF and IE. Yes I have cleared cache in both, tried closing and restarting each, and even restarted Windows. All not help in resolving the issue.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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Do you have "Enable HTTP Authentication" turned on under the "Security" tab in "Tweak Settings"? Have you tried forcing a cPanel update to see if the issue continues?

Thank you.
 

kernow

Well-Known Member
Jul 23, 2004
970
35
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cPanel Access Level
Root Administrator
We have exactly the same problem and no, "Enable HTTP Authentication" is not turned on. This started after the last cpanel update and the only fix is to delete the cookies in the browser and this time it works, only problem is the next next you need access to a cpanel account via WHM you need to delete cookies all over again :(
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
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We have exactly the same problem and no, "Enable HTTP Authentication" is not turned on. This started after the last cpanel update and the only fix is to delete the cookies in the browser and this time it works, only problem is the next next you need access to a cpanel account via WHM you need to delete cookies all over again :(
Could you open a support ticket so we can take a closer look?

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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I was able to reproduce this behavior on a test machine. An internal case is now open with our development team to address this issue. For reference, the case number is 74109. I will update this thread with more information as it becomes available. The temporary workaround at this time is to clear the cookies from your browser before accessing WHM again after logging out.

Thank you.
 

PCZero

Well-Known Member
Dec 13, 2003
647
72
178
Earth
Well this is strange. All of a sudden out of who knows where the issue has gone away for me.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
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cPanel Access Level
DataCenter Provider
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A resolution for case 74109 was implemented with cPanel version 11.38.2.0. This version is currently available in the "Current" build tier, and will work it's way down to the other build tiers over time per standard protocol.

Thank you.