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[Case 74109] Accessing a customers cPanel through WHM

Discussion in 'Security' started by PCZero, Jul 26, 2013.

  1. PCZero

    PCZero Well-Known Member

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    Historically I have had WHM set with the default that allows root, account owner, and cPanel user to log in to a given accounts cPanel. This evening I am having a strange situation. When I log into WHM (of course as root) and I click the cPanel link for any given account in the Account Information page, I am presented with the cPanel log in screen. I reviewed my settings under System in Tweak UI and thinsg are still set to allow access as listed above. This all may well just be me being a DFU doing something very silly but I can't figure it out. Does anyone have an idea of what is causing this?
     
    #1 PCZero, Jul 26, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Is this happening on multiple browsers? Have you tried clearing your browser cache/cookies to see if the issue continues?

    Thank you.
     
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    #2 cPanelMichael, Jul 26, 2013
  3. PCZero

    PCZero Well-Known Member

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    LOL well I guess I did say that Iu might be acting like a DFU, BUT I am not THAT much of a DFU... :) Yes it occurs in bit FF and IE. Yes I have cleared cache in both, tried closing and restarting each, and even restarted Windows. All not help in resolving the issue.
     
    #3 PCZero, Jul 26, 2013
  4. ThinIce

    ThinIce Well-Known Member

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    Might be worth tailing the cpanel error log whilst reproducing the problem and posting the results here if anything is output
     
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    #4 ThinIce, Jul 26, 2013
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Do you have "Enable HTTP Authentication" turned on under the "Security" tab in "Tweak Settings"? Have you tried forcing a cPanel update to see if the issue continues?

    Thank you.
     
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    #5 cPanelMichael, Jul 26, 2013
  6. kernow

    kernow Well-Known Member

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    We have exactly the same problem and no, "Enable HTTP Authentication" is not turned on. This started after the last cpanel update and the only fix is to delete the cookies in the browser and this time it works, only problem is the next next you need access to a cpanel account via WHM you need to delete cookies all over again :(
     
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    #6 kernow, Jul 26, 2013
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Could you open a support ticket so we can take a closer look?

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #7 cPanelMichael, Jul 26, 2013
  8. kernow

    kernow Well-Known Member

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    #8 kernow, Jul 26, 2013
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    I was able to reproduce this behavior on a test machine. An internal case is now open with our development team to address this issue. For reference, the case number is 74109. I will update this thread with more information as it becomes available. The temporary workaround at this time is to clear the cookies from your browser before accessing WHM again after logging out.

    Thank you.
     
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    #9 cPanelMichael, Jul 26, 2013
  10. PCZero

    PCZero Well-Known Member

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    Well this is strange. All of a sudden out of who knows where the issue has gone away for me.
     
    #10 PCZero, Jul 28, 2013
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    A resolution for this issue is scheduled for inclusion with cPanel version 11.38.2. You can monitor the change log for case number 74109 to see when it's pushed to your build tier:

    cPanel - Change Log

    Thank you.
     
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    #11 cPanelMichael, Aug 1, 2013
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    A resolution for case 74109 was implemented with cPanel version 11.38.2.0. This version is currently available in the "Current" build tier, and will work it's way down to the other build tiers over time per standard protocol.

    Thank you.
     
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    #12 cPanelMichael, Aug 9, 2013
  13. kernow

    kernow Well-Known Member

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    Good News!
     
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    #13 kernow, Aug 9, 2013
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