Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

[Case 74109] Accessing a customers cPanel through WHM

Discussion in 'Security' started by PCZero, Jul 26, 2013.

  1. PCZero

    PCZero Well-Known Member

    Joined:
    Dec 13, 2003
    Messages:
    645
    Likes Received:
    71
    Trophy Points:
    178
    Location:
    Earth
    Historically I have had WHM set with the default that allows root, account owner, and cPanel user to log in to a given accounts cPanel. This evening I am having a strange situation. When I log into WHM (of course as root) and I click the cPanel link for any given account in the Account Information page, I am presented with the cPanel log in screen. I reviewed my settings under System in Tweak UI and thinsg are still set to allow access as listed above. This all may well just be me being a DFU doing something very silly but I can't figure it out. Does anyone have an idea of what is causing this?
     
    #1 PCZero, Jul 26, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,555
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Is this happening on multiple browsers? Have you tried clearing your browser cache/cookies to see if the issue continues?

    Thank you.
     
    #2 cPanelMichael, Jul 26, 2013
  3. PCZero

    PCZero Well-Known Member

    Joined:
    Dec 13, 2003
    Messages:
    645
    Likes Received:
    71
    Trophy Points:
    178
    Location:
    Earth
    LOL well I guess I did say that Iu might be acting like a DFU, BUT I am not THAT much of a DFU... :) Yes it occurs in bit FF and IE. Yes I have cleared cache in both, tried closing and restarting each, and even restarted Windows. All not help in resolving the issue.
     
    #3 PCZero, Jul 26, 2013
  4. ThinIce

    ThinIce Well-Known Member

    Joined:
    Apr 27, 2006
    Messages:
    352
    Likes Received:
    9
    Trophy Points:
    168
    Location:
    Disillusioned in England
    cPanel Access Level:
    Root Administrator
    Might be worth tailing the cpanel error log whilst reproducing the problem and posting the results here if anything is output
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 ThinIce, Jul 26, 2013
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,555
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Do you have "Enable HTTP Authentication" turned on under the "Security" tab in "Tweak Settings"? Have you tried forcing a cPanel update to see if the issue continues?

    Thank you.
     
    #5 cPanelMichael, Jul 26, 2013
  6. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    965
    Likes Received:
    33
    Trophy Points:
    178
    cPanel Access Level:
    Root Administrator
    We have exactly the same problem and no, "Enable HTTP Authentication" is not turned on. This started after the last cpanel update and the only fix is to delete the cookies in the browser and this time it works, only problem is the next next you need access to a cpanel account via WHM you need to delete cookies all over again :(
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 kernow, Jul 26, 2013
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,555
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Could you open a support ticket so we can take a closer look?

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #7 cPanelMichael, Jul 26, 2013
  8. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    965
    Likes Received:
    33
    Trophy Points:
    178
    cPanel Access Level:
    Root Administrator
    Sure:
    4302773
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 kernow, Jul 26, 2013
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,555
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    I was able to reproduce this behavior on a test machine. An internal case is now open with our development team to address this issue. For reference, the case number is 74109. I will update this thread with more information as it becomes available. The temporary workaround at this time is to clear the cookies from your browser before accessing WHM again after logging out.

    Thank you.
     
    #9 cPanelMichael, Jul 26, 2013
  10. PCZero

    PCZero Well-Known Member

    Joined:
    Dec 13, 2003
    Messages:
    645
    Likes Received:
    71
    Trophy Points:
    178
    Location:
    Earth
    Well this is strange. All of a sudden out of who knows where the issue has gone away for me.
     
    #10 PCZero, Jul 28, 2013
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,555
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    A resolution for this issue is scheduled for inclusion with cPanel version 11.38.2. You can monitor the change log for case number 74109 to see when it's pushed to your build tier:

    cPanel - Change Log

    Thank you.
     
    #11 cPanelMichael, Aug 1, 2013
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,555
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    A resolution for case 74109 was implemented with cPanel version 11.38.2.0. This version is currently available in the "Current" build tier, and will work it's way down to the other build tiers over time per standard protocol.

    Thank you.
     
    #12 cPanelMichael, Aug 9, 2013
  13. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    965
    Likes Received:
    33
    Trophy Points:
    178
    cPanel Access Level:
    Root Administrator
    Good News!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #13 kernow, Aug 9, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - [Case 74109] Accessing
  1. swbrains

    SOLVED [Case CPANEL-20422] New account redirects to defaultwebpage in 70

    swbrains, May 13, 2018, in forum: General Discussion
    Replies:
    15
    Views:
    787
    swbrains
    May 16, 2018
  2. martin MHC

    SOLVED SpamAssassin is now Integer only instead of Decimal in WHM 70 [case CPANEL-20394]

    martin MHC, May 11, 2018, in forum: E-mail Discussion
    Replies:
    22
    Views:
    1,002
    martin MHC
    May 16, 2018
  3. cPanelMichael

    SOLVED [Case CPANEL-20319] Conflicting A records are added for proxy subdomains upon update to version 70

    cPanelMichael, May 9, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    793
    cPanelMichael
    May 10, 2018
  4. jamiepenner

    SOLVED AutoSSL Proxy Subdomain Validation [case CPANEL-18074]

    jamiepenner, Feb 21, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    871
    cPanelMichael
    Feb 21, 2018
  5. brianc

    SOLVED [Case CPANEL-18456] Mailman Archives fail to restore and/or be removed

    brianc, Feb 3, 2018, in forum: General Discussion
    Replies:
    4
    Views:
    680
    cPanelMichael
    Feb 14, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice