[Case 74869] WHM - Mail Queue - Delete All buttons / in the filtered search context

It's not just confusing, the documentation is incorrect and the interface needs to be less ambiguous.

Delete All doesn't delete all "Listed" emails, which is what you want if you have pages and pages of emails matching your search. This needs to be fixed ASAP, no "STOP" and incorrect documentation is causing problems.

If I seem to be speaking from experience, you guessed correctly.

Tristan

 

Thanks cPanelMichael, I think that will be very helpful and I look forward to the changes.

For those who get stuck in the same problem and find this thread, a workaround at the CLI level for deleting mails from an exim mail queue using a search pattern goes something like this:

exiqgrep -i -f 'address@example.com' | xargs exim -Mrm

To delete all emails from the queue with sender address@example.com. Check the options for exiqgrep before using, and using exiqgrep without the pipe will allow you to list the emails you're going to delete beforehand:

exiqgrep -f 'address@example.com'

Thanks again for the prompt reply Michael. Please feel free to delete this post if it's inappropriate for the thread.

Tristan

 

It is possible to delete them, but as far as I know you can only do it one page at a time using that method, Michael?

At the moment, if your queue gets out of control it can take a very long time to go through page by page performing the query and then the delete (which using the json tool takes a considerable time even on an otherwise unloaded server it seems). The GUI method is the preferred way if you have a few errant emails (and obviously is the easier and more foolproof way, my earlier comment aside), but if you get stuck with an abused email queue that you need to clear ASAP it's difficult to use the GUI tool in a meaningful way.

My apologies if I seem like I'm harping on about this, I just wanted to clearly establish what I feel are the shortcomings of the tool. In general, as a Linux admin for a very long time, I am very happy with cPanel/WHM, and I do not wish to give the impression otherwise.