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[Case 74949] EasyApache in WHM breaks with file download when proxy subdomains enabled

Discussion in 'EasyApache' started by quanin, Aug 29, 2013.

  1. quanin

    quanin Well-Known Member

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    This has apparently cropped up once or twice before, but was never actually fixed in either situation. As of yesterday, I can't run Easy apache from the website. It prompts me to download easyapache.pl instead. I ran it last week without issue, Currently, running 11.38.2.6. Before that, 11.38.2.3. Both are having this problem. Nothing shows up in /usr/local/cpanel/logs/error_log when I try running Easy Apache. Perl's symlink structure looks like this:
    root@quantum [~]# ls -lah /usr/bin/perl /usr/local/bin/perl
    -rwxr-xr-x 2 root root 13K Apr 30 08:25 /usr/bin/perl*
    lrwxrwxrwx. 1 root root 13 Jul 31 2012 /usr/local/bin/perl -> /usr/bin/perl*

    I've already run /scripts/upcp --force to no effect. Any additional pointers would be appreciated.

    Related 1: http://forums.cpanel.net/f5/pl-links-whm-want-download-not-execute-171438.html
    Related 2: http://forums.cpanel.net/f5/clicking-some-links-whm-prompt-browser-download-file-188562.html
     
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  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    It's difficult to determine the exact cause of this problem if there are no error messages in the cPanel error log. Could you open a support ticket so we can take a closer look?

    Submit A Ticket

    Please post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  3. quanin

    quanin Well-Known Member

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    Ticket submitted. #4336401
     
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  4. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, it was determined this is related to an internal case where EasyApache breaks with a file download when using the proxy subdomains feature to access Web Host Manager. For reference, the case number is 74949.

    I have updated the title of this thread to reflect the case name and number.

    Thank you.
     
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