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[Case 79913] Cannot re-add a MX entry

Discussion in 'General Discussion' started by |Noname|, Jul 18, 2014.

  1. |Noname|

    |Noname| Well-Known Member

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    Hello,
    I have a customer who deleted the default MX record, now when we try to recreate it from cpanel it doesn't work, no error message but the record is not created.
    I manually edited the DNS zone and then the record appears in Cpanel but as I said from the front end it's not working.
    Any ideas?
     
  2. triantech

    triantech Well-Known Member

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    Hey,

    Try to add the MX record from WHM and see if you receive any errors when saving the settings !

    >> Home »DNS Functions »Edit DNS Zone
     
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  3. |Noname|

    |Noname| Well-Known Member

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    Hi, from WHM works properly, from Cpanel, doesn't.
     
  4. triantech

    triantech Well-Known Member

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    Hello,

    Is it the MX record alone having this issue from cPanel ? Did you try adding any other records ? Also only affecting
    a single cPanel account ?
     
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  5. |Noname|

    |Noname| Well-Known Member

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    We don't know, this is the only case we have so far
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Internal case number 79913 is open to address an issue where the MX record cannot be added after it's removal via "cPanel >> MX Entry". There is currently no time frame available for a resolution. The temporary workaround is to use WHM to edit the zone and add the entry.

    Thank you.
     
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  7. |Noname|

    |Noname| Well-Known Member

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    Thank you.
     
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