[Case 81589] cPanel trying to start RoR apps on suspended accounts

[phoenixweb]

Since 3 days ago cPanel continuosly display error message about RoR on many many servers:

[2013-11-07 16:09:05 +0100] warn [rormgr] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[rails] function=[RAILSDBREAD]: set error in context : statusmsg=[Account is suspended] at /usr/local/cpanel/Cpanel/Wrap.pm line 128
Cpanel::Wrap::send_cpwrapd_request('namespace', 'Cpanel', 'module', 'rails', 'function', 'RAILSDBREAD', 'data', '', 'action', 'fetch', 'env', HASH(0x2676c90)) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 214
Cpanel::AdminBin::_adminfetch('module', 'rails', 'function', 'RAILSDBREAD', 'format', 'storable', 'cache_check_files', '', 'cache', 0, 'args', ARRAY(0x217d9b8)) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 139
Cpanel::AdminBin::adminfetchnocache('rails', '', 'RAILSDBREAD', 'storable') called at /usr/local/cpanel/Cpanel/RoR.pm line 689
Cpanel::RoR::read_from_admin('RAILSDBREAD') called at /usr/local/cpanel/bin/rormgr line 43
warn [rormgr] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[rails] function=[RAILSDBREAD]: set error in context : statusmsg=[Account is suspended]
[2013-11-07 16:09:05 +0100] warn [rormgr] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[rails] function=[RAILSDBREAD]: set error in context : statusmsg=[Account is suspen

The main problem is that WE NEVER INSTALLED RoR on our system.
And if i ask to the system, it said it's not installed.

Somebody at cPanel can fix this?

 

[JaredR.]

Please submit a ticket so that we can take a look at this directly and fix it for you.

 

[3by400Inc]

Having this same problem. Can you explain the fix, please?

 

[JaredR.]

Based solely on the error message, with no other information, it appears that the problem is that cPanel is trying to start Ruby on Rails applications on boot for accounts that are suspended. This is a known problem that was identified and fixed in internal case 81589. A fix will be published to a public build of cPanel 11.40, though at this time there is no timeframe for when this will happen. Case 81589 will be mentioned in our changelog when the fix is published to a public build.

For now, you can simply disregard the message, because nothing is actually "broken" and Ruby on Rails apps for suspended accounts are not actually being started. The fix that will be pushed is to simply not try to start RoR apps for such accounts, instead of trying and failing, which is what is happening now.