[Case 84537] Dovecot Auto Expunge Trash errors.

[tiagom]

Wondering if anyone else is having this particular issue.

[20131125.094525] Processing: Cleaning up mailbox trash
[20131125.094525] - Processing command `/usr/local/cpanel/scripts/dovecot_auto_expunge_trash`
[20131125.094528] [23215] Expiring trash for [email protected] (INBOX.Trash)...Done
[20131125.094529] [23215] Expiring trash for [email protected] (INBOX.Trash)...doveadm([email protected]): Error: expire: dict commit failed
[20131125.094529] [23215] Done
[20131125.094540] [23215] Expiring trash for [email protected] (INBOX.Trash)...Done
[20131125.094541] [23215] Expiring trash for [email protected] (INBOX.Trash)...doveadm([email protected]): Error: expire: dict commit failed
[20131125.094542] [23215] Done
[20131125.094543] [23215] Expiring trash for [email protected](INBOX.Trash)[email protected]): Error: expire: dict commit failed
[20131125.094544] [23215] Done
[20131125.094614] [23215] DBD::SQLite::db do failed: database is locked at /usr/local/cpanel/scripts/dovecot_auto_expunge_trash line 55.

Have a ticket open for this issue. So far cPanel tech has reset dict.sqlite but that has not resolved the issue.

Ticket# 4402199
(If a cPanel representative is reading this, please release the case to the next agent as i don't care how he reset the database as it didn't fix the issue. I don't want to wait until he returns to his shift.)

 

[Infopro]

Hello tiagom, I've escalated your ticket to the cPanel Technical Support Team Manager for review. You should be updated in your ticket soon. My apologies for the problems you're facing here with this.

 

[tiagom]

Thank you very much Infopro.


Will update thread with a solution when it comes forth.

 

[Nick57]

Same problem here, what is the solution?

 

[cPanelMichael]

Internal case 84537 was opened to address this issue. A resolution for this case is scheduled for release in cPanel version 11.42.1. There is currently no specific time frame available on when that version will be pushed out to each release tier.

Thank you.

 

[TraderStf]

Get this problem again. (domain obuscated)
Up to date (11.44.1.18)

Processing: Cleaning up mailbox trash
[20140910.033341] - Processing command `/usr/local/cpanel/scripts/dovecot_auto_expunge_trash`
[20140910.033342] [23961] Expiring trash for [email protected] (INBOX.Trash)...Done
[20140910.033342] [23961] Expiring trash for [email protected] (INBOX.Trash)...doveadm([email protected]): Error: expire: dict commit failed
[20140910.033342] [23961] Done
[20140910.033342] 61% complete

 

[cPanelMichael]

Please open a support ticket using the link in my signature so we can reproduce the issue on your system. Ensure you reference case number 107921, which is open to address the occurrence of this error after case 84537 was already resolved. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[popeye]

Has this been sorted yet

 

[cPanelMichael]

Has this been sorted yet

Internal case number 107921 is still open. Please follow the steps from my previous post and post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[did-vmonroig]

Same problem here with some accounts during upcp in version 11.50.0.22. Any public solution or should I open a ticket?

 

[did-vmonroig]

I think I'll file a new ticket, as no one could help in public, and report back here.

 

[brt]

I'm seeing this as well. I'm curious as to what exactly is going on, because on a server with hundreds of email accounts on it, when I watch the upgrade log I only see a very small handful of email expiries, and a number of those have the "dict commit failed" error.

===
[2015-07-21 18:24:10 -0500] [6764] Done
[2015-07-21 18:24:10 -0500] [6764] Expiring trash for [email protected] (INBOX.Trash)...Done
[2015-07-21 18:24:11 -0500] [6764] Expiring trash for [email protected] (INBOX.Trash)...Done
[2015-07-21 18:24:12 -0500] [6764] Expiring trash for [email protected] (INBOX.Trash)...doveadm([email protected]): Error: expire: dict commit failed
[2015-07-21 18:24:12 -0500] [6764] Done
===

 

[cPanelMichael]

New I think I'll file a new ticket, as no one could help in public, and report back here.

Hello

Could you post the ticket number here so we can update this thread with the outcome?

Thank you.

 

[cPanelMichael]

Hello

I've been unable to locate a support ticket for this issue. Were you able to open a support ticket or address the issue through another method? I look forward to your response.

Thank you.

 

[did-vmonroig]

Hello, Michael.

Sorry, but between holidays and that isn't a blocking problem, I completely forgot to open the ticket. This is the ID: 7129323.

Thanks to you.

 

[cPanelMichael]

To update, internal case CPANEL-138 is open to track this issue. There's currently no specific timeline on a resolution, as the issue is still under investigation.

Thank you.

 

[bloatedstoat]

Hello, given the age of the last post I am curious to know if opening a support ticket is still relevant for this case? I am still seeing this error and prefer not to open a support ticket if the issue has not yet been resolved.
Thank you.

 

[cPanelMichael]

Hello, given the age of the last post I am curious to know if opening a support ticket is still relevant for this case? I am still seeing this error and prefer not to open a support ticket if the issue has not yet been resolved.

There's no update to the internal case to report at this time. Could you verify if Cloud Linux is installed on this system?

Thank you.

 

[bloatedstoat]

There's no update to the internal case to report at this time. Could you verify if Cloud Linux is installed on this system?

Thank you.

Yes this is a CloudLinux server Michael.

 

[kdean]

I also see sporadic "Error: expire: dict commit failed" messages and one domain always says "does not exist. Removing stale entries." which is odd because it does exist or does this not work with add-on domains for some reason.

Anyway, I do not have Cloud Linux. Current;y just 11.52.2.5