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[Case 84537] Dovecot Auto Expunge Trash errors.

Discussion in 'E-mail Discussion' started by tiagom, Nov 25, 2013.

  1. tiagom

    tiagom Member

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    Wondering if anyone else is having this particular issue.

    Code:
    [20131125.094525] Processing: Cleaning up mailbox trash
    [20131125.094525] - Processing command `/usr/local/cpanel/scripts/dovecot_auto_expunge_trash`
    [20131125.094528] [23215] Expiring trash for user1@domain.com (INBOX.Trash)...Done
    [20131125.094529] [23215] Expiring trash for user2@domain.com (INBOX.Trash)...doveadm(user2@domain.com): Error: expire: dict commit failed
    [20131125.094529] [23215] Done
    [20131125.094540] [23215] Expiring trash for user3@domain.com (INBOX.Trash)...Done
    [20131125.094541] [23215] Expiring trash for user4@domain.com (INBOX.Trash)...doveadm(user4@domain.com): Error: expire: dict commit failed
    [20131125.094542] [23215] Done
    [20131125.094543] [23215] Expiring trash for user5@domain.com(INBOX.Trash)...dove...er5@domain.com): Error: expire: dict commit failed
    [20131125.094544] [23215] Done
    [20131125.094614] [23215] DBD::SQLite::db do failed: database is locked at /usr/local/cpanel/scripts/dovecot_auto_expunge_trash line 55.
    
    Have a ticket open for this issue. So far cPanel tech has reset dict.sqlite but that has not resolved the issue.

    Ticket# 4402199
    (If a cPanel representative is reading this, please release the case to the next agent as i don't care how he reset the database as it didn't fix the issue. I don't want to wait until he returns to his shift.)
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Hello tiagom, I've escalated your ticket to the cPanel Technical Support Team Manager for review. You should be updated in your ticket soon. My apologies for the problems you're facing here with this.
     
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  3. tiagom

    tiagom Member

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    Thank you very much Infopro.


    Will update thread with a solution when it comes forth.
     
  4. Nick57

    Nick57 Well-Known Member

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    Same problem here, what is the solution?
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Internal case 84537 was opened to address this issue. A resolution for this case is scheduled for release in cPanel version 11.42.1. There is currently no specific time frame available on when that version will be pushed out to each release tier.

    Thank you.
     
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  6. TraderStf

    TraderStf Member

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    Get this problem again. (domain obuscated)
    Up to date (11.44.1.18)

    Processing: Cleaning up mailbox trash
    [20140910.033341] - Processing command `/usr/local/cpanel/scripts/dovecot_auto_expunge_trash`
    [20140910.033342] [23961] Expiring trash for sev@v........com (INBOX.Trash)...Done
    [20140910.033342] [23961] Expiring trash for sales@p....com (INBOX.Trash)...doveadm(sales@p.....com): Error: expire: dict commit failed
    [20140910.033342] [23961] Done
    [20140910.033342] 61% complete
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Please open a support ticket using the link in my signature so we can reproduce the issue on your system. Ensure you reference case number 107921, which is open to address the occurrence of this error after case 84537 was already resolved. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  8. popeye

    popeye Well-Known Member

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    Has this been sorted yet
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Internal case number 107921 is still open. Please follow the steps from my previous post and post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  10. did-vmonroig

    did-vmonroig Active Member

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    Same problem here with some accounts during upcp in version 11.50.0.22. Any public solution or should I open a ticket?
     
  11. did-vmonroig

    did-vmonroig Active Member

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    I think I'll file a new ticket, as no one could help in public, and report back here.
     
  12. brt

    brt Well-Known Member

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    I'm seeing this as well. I'm curious as to what exactly is going on, because on a server with hundreds of email accounts on it, when I watch the upgrade log I only see a very small handful of email expiries, and a number of those have the "dict commit failed" error.

    ===
    [2015-07-21 18:24:10 -0500] [6764] Done
    [2015-07-21 18:24:10 -0500] [6764] Expiring trash for matt@mxxxxxxxxx.com (INBOX.Trash)...Done
    [2015-07-21 18:24:11 -0500] [6764] Expiring trash for naomi@bxxxxxxxxx.com (INBOX.Trash)...Done
    [2015-07-21 18:24:12 -0500] [6764] Expiring trash for info@gxxxxxxxxx.com (INBOX.Trash)...doveadm(info@gxxxxxxxxx.com): Error: expire: dict commit failed
    [2015-07-21 18:24:12 -0500] [6764] Done
    ===
     
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  13. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you post the ticket number here so we can update this thread with the outcome?

    Thank you.
     
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  14. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I've been unable to locate a support ticket for this issue. Were you able to open a support ticket or address the issue through another method? I look forward to your response.

    Thank you.
     
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  15. did-vmonroig

    did-vmonroig Active Member

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    Hello, Michael.

    Sorry, but between holidays and that isn't a blocking problem, I completely forgot to open the ticket. This is the ID: 7129323.

    Thanks to you.
     
  16. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    To update, internal case CPANEL-138 is open to track this issue. There's currently no specific timeline on a resolution, as the issue is still under investigation.

    Thank you.
     
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  17. bloatedstoat

    bloatedstoat Well-Known Member

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    Hello, given the age of the last post I am curious to know if opening a support ticket is still relevant for this case? I am still seeing this error and prefer not to open a support ticket if the issue has not yet been resolved.
    Thank you.
     
  18. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    There's no update to the internal case to report at this time. Could you verify if Cloud Linux is installed on this system?

    Thank you.
     
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  19. bloatedstoat

    bloatedstoat Well-Known Member

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    Yes this is a CloudLinux server Michael.
     
  20. kdean

    kdean Well-Known Member

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    I also see sporadic "Error: expire: dict commit failed" messages and one domain always says "does not exist. Removing stale entries." which is odd because it does exist or does this not work with add-on domains for some reason.

    Anyway, I do not have Cloud Linux. Current;y just 11.52.2.5
     
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