[Case 84937] Altered RPMs found

darksky

Member
Mar 12, 2013
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I just checked my email when I woke up, and one of them was this:

Subject: [check_cpanel_rpms] Altered RPMs found on cpanel.mydomain.net

Problems were detected with cPanel-provided files which are RPM controlled.
If you did not make these changes intentionally, you can correct them by running:

> /usr/local/cpanel/scripts/check_cpanel_rpms --fix

The following RPMs are found to be altered from their original install state:
cpanel-php53-PEAR,1.9.4,3.cp1136,/opt/cpanel/php/53/.registry/pear.reg
My host won't look into it unless I pay $75 of support time (which will have unused time wiped out). A friend mentioned it might just be related to a cPanel update.

any idea??
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
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Hello :)

There is an internal case open to address this issue. For reference, the case number is 84937. Our development team is working to have a resolution pushed out as soon as possible. You can monitor our change log for updates:

cPanel - Change Log

In the meantime, the temporary resolution is to run the following command:

Code:
/scripts/check_cpanel_rpms
Verify there are no additional issues, and then run:

Code:
/scripts/check_cpanel_rpms —fix
Thank you.
 

darksky

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Mar 12, 2013
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Would it be safe to just leave the server as-is for the time being? And will this 'fix' be done automatically on my server? (I am *not* knowledged with Linux, cPanel, etc... so I'm a bit scared at the moment)

note: I do NOT change anything with my server via cPanel or root. I just use it for my personal web sites and email and I leave all the server configuration alone. Which is why I was wondering as long as I don't touch anything with the config, will it fix itself once this is resolved.

(my sites SEEM to all be operating fine right now) - it's just a few small web sites, and email seems to be working.
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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It's not a fatal issue, so immediate action is not required if you do not mind getting that email notification. The issue will resolve itself automatically in a future cPanel update if you have automatic updates enabled.

Thank you.
 

darksky

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Mar 12, 2013
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It's not a fatal issue, so immediate action is not required if you do not mind getting that email notification. The issue will resolve itself automatically in a future cPanel update if you have automatic updates enabled.

Thank you.
If this error email was caused DUE to an update, I would imagine I have automatic updates enabled (?? I hope).

Thank you *SO* much for the reply. I'm just getting ready to go to work and this issue was really making my head race. You've put my mind at ease for my shift - thanks :)

(I'm the type of person that doesn't do any server config - I like to have the server initially set up, then just work on my web sites. So whenever I get an email like this out of the blue, for no apparent reason, I panic). Thanks again.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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If this error email was caused DUE to an update, I would imagine I have automatic updates enabled (?? I hope).
Yes, that makes sense. You can always verify if automatic updates are enabled via:

"WHM Home » Server Configuration » Update Preferences"

Thank you.
 

darksky

Member
Mar 12, 2013
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Root Administrator
Yes, that makes sense. You can always verify if automatic updates are enabled via:

"WHM Home » Server Configuration » Update Preferences"

Thank you.
I just checked and all 3 update boxes are set to automatic, and above them "Release Tier" is set to "RELEASE 11.40.1.4"

I did however get a pop-up saying that new features(all set to automatic I believe) were in place, one of them being that third-party applications require being certified or something. I just hope this isn't going to cause any problems in the future...
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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cPanel version 11.40.1.5 is now available on the Edge, Current, and Release build tiers. This version includes a resolution for internal case number 84937. The full change log is available at:

cPanel version 11.40 Change Log

You can update cPanel manually via:

/scripts/upcp

Or, you can wait for it to update automatically if you have automatic updates enabled.

Thank you.
 

MesinHosting

Member
Mar 25, 2011
13
0
51
hello michael

i just got email as same as this issue today. fully email content are bellow

Problems were detected with cPanel-provided files which are RPM controlled.
If you did not make these changes intentionally, you can correct them by running:

> /usr/local/cpanel/scripts/check_cpanel_rpms --fix

The following RPMs are found to be altered from their original install state:
cpanel-php53-PEAR,1.9.4,3.cp1136,/opt/cpanel/php/53/.registry/pear.reg
my question is, are the fix will be the same as this issue?
thanks
:)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Could you check and let us know which version of cPanel is installed on your system? EX:

Code:
cat /usr/local/cpanel/version
Thank you.
 

nicknice

Member
Dec 21, 2013
7
0
1
cPanel Access Level
Root Administrator
[check_cpanel_rpms] Altered RPMs found on ...

Problems were detected with cPanel-provided files which are RPM controlled.
If you did not make these changes intentionally, you can correct them by running:

> /usr/local/cpanel/scripts/check_cpanel_rpms --fix

The following RPMs are found to be altered from their original install state:
cpanel-php53-PEAR,1.9.4,3.cp1136,/opt/cpanel/php/53/.registry/pear.reg


May I know what is this. This email keep to send me two day already.
 

Tunio

Registered
Dec 23, 2013
2
0
1
cPanel Access Level
Root Administrator
Problems were detected with cPanel-provided files which are RPM controlled.

I got blow email from [email protected]:
Problems were detected with cPanel-provided files which are RPM controlled.
> If you did not make these changes intentionally, you can correct them by running:
>
> > /usr/local/cpanel/scripts/check_cpanel_rpms --fix
>
> The following RPMs are found to be altered from their original install state:
> cpanel-php53-PEAR,1.9.4,3.cp1136,/opt/cpanel/php/53/.registry/pear.reg

you tell me what is it means and where can run command: /usr/local/cpanel/scripts/check_cpanel_rpms --fix
i count not find command prompt
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Re: Problems were detected with cPanel-provided files which are RPM controlled.

I'm not sure who your post was to, but my response is:

11.40.1.7
That reply was for the poster (MesinHosting) who was still experiencing this issue.

you tell me what is it means and where can run command: /usr/local/cpanel/scripts/check_cpanel_rpms --fix
i count not find command prompt
The issue should already be addressed with a cPanel update. Simply run the following command if you do not have automatic updates enabled:

Code:
/scripts/upcp --force
Thank you.