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[Case 84937] Altered RPMs found

Discussion in 'General Discussion' started by darksky, Dec 19, 2013.

  1. darksky

    darksky Member

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    I just checked my email when I woke up, and one of them was this:

    My host won't look into it unless I pay $75 of support time (which will have unused time wiped out). A friend mentioned it might just be related to a cPanel update.

    any idea??
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    There is an internal case open to address this issue. For reference, the case number is 84937. Our development team is working to have a resolution pushed out as soon as possible. You can monitor our change log for updates:

    cPanel - Change Log

    In the meantime, the temporary resolution is to run the following command:

    Code:
    /scripts/check_cpanel_rpms
    Verify there are no additional issues, and then run:

    Code:
    /scripts/check_cpanel_rpms —fix
    Thank you.
     
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  3. darksky

    darksky Member

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    Would it be safe to just leave the server as-is for the time being? And will this 'fix' be done automatically on my server? (I am *not* knowledged with Linux, cPanel, etc... so I'm a bit scared at the moment)

    note: I do NOT change anything with my server via cPanel or root. I just use it for my personal web sites and email and I leave all the server configuration alone. Which is why I was wondering as long as I don't touch anything with the config, will it fix itself once this is resolved.

    (my sites SEEM to all be operating fine right now) - it's just a few small web sites, and email seems to be working.
     
    #3 darksky, Dec 19, 2013
    Last edited: Dec 19, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    It's not a fatal issue, so immediate action is not required if you do not mind getting that email notification. The issue will resolve itself automatically in a future cPanel update if you have automatic updates enabled.

    Thank you.
     
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  5. darksky

    darksky Member

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    If this error email was caused DUE to an update, I would imagine I have automatic updates enabled (?? I hope).

    Thank you *SO* much for the reply. I'm just getting ready to go to work and this issue was really making my head race. You've put my mind at ease for my shift - thanks :)

    (I'm the type of person that doesn't do any server config - I like to have the server initially set up, then just work on my web sites. So whenever I get an email like this out of the blue, for no apparent reason, I panic). Thanks again.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Yes, that makes sense. You can always verify if automatic updates are enabled via:

    "WHM Home » Server Configuration » Update Preferences"

    Thank you.
     
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  7. Belroe

    Belroe Registered

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    I started receiving this message today as well on all my cpanel servers. went ahead and ran the fix. everything appears Okay.
     
  8. darksky

    darksky Member

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    I just checked and all 3 update boxes are set to automatic, and above them "Release Tier" is set to "RELEASE 11.40.1.4"

    I did however get a pop-up saying that new features(all set to automatic I believe) were in place, one of them being that third-party applications require being certified or something. I just hope this isn't going to cause any problems in the future...
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    cPanel version 11.40.1.5 is now available on the Edge, Current, and Release build tiers. This version includes a resolution for internal case number 84937. The full change log is available at:

    cPanel version 11.40 Change Log

    You can update cPanel manually via:

    /scripts/upcp

    Or, you can wait for it to update automatically if you have automatic updates enabled.

    Thank you.
     
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  10. MesinHosting

    MesinHosting Member

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    hello michael

    i just got email as same as this issue today. fully email content are bellow

    my question is, are the fix will be the same as this issue?
    thanks
    :)
     
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you check and let us know which version of cPanel is installed on your system? EX:

    Code:
    cat /usr/local/cpanel/version
    Thank you.
     
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  12. nicknice

    nicknice Member

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    [check_cpanel_rpms] Altered RPMs found on ...



    May I know what is this. This email keep to send me two day already.
     
  13. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Threads merged into this one, related. :)
     
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  14. darksky

    darksky Member

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    I'm not sure who your post was to, but my response is:

    11.40.1.7
     
  15. Tunio

    Tunio Registered

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    Problems were detected with cPanel-provided files which are RPM controlled.

    I got blow email from cpanel@server:
    Problems were detected with cPanel-provided files which are RPM controlled.
    > If you did not make these changes intentionally, you can correct them by running:
    >
    > > /usr/local/cpanel/scripts/check_cpanel_rpms --fix
    >
    > The following RPMs are found to be altered from their original install state:
    > cpanel-php53-PEAR,1.9.4,3.cp1136,/opt/cpanel/php/53/.registry/pear.reg

    you tell me what is it means and where can run command: /usr/local/cpanel/scripts/check_cpanel_rpms --fix
    i count not find command prompt
     
  16. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Re: Problems were detected with cPanel-provided files which are RPM controlled.

    That reply was for the poster (MesinHosting) who was still experiencing this issue.

    The issue should already be addressed with a cPanel update. Simply run the following command if you do not have automatic updates enabled:

    Code:
    /scripts/upcp --force
    Thank you.
     
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