cPanelMichael

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Apr 11, 2011
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Hello :)

Could you elaborate on which type of records are not automatically updated when using the transfer tools available in Web Host Manager?

Thank you.
 

cPanelMichael

Administrator
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Apr 11, 2011
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Could you verify if this only happens to accounts owned by resellers, or does it also happen to accounts owned by the "root" user? There is an internal case that might be relevant here if this is effecting accounts owned by resellers.

Thank you.
 

cPanelMichael

Administrator
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Apr 11, 2011
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This is a known issue, and an internal case is open to address it. For reference, the case number is 87449. In the meantime, the workaround is to modify the /var/cpanel/resellers-nameservers file on the source and destination servers to ensure the correct name servers are used for SOA and NS records in the DNS zones during the transfer.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
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I am not sure I fully understand your last response. Could you provide a specific example of what you are referring to?

Thank you.