[Case 87561] cPanel backup problem

nyanhost

Active Member
Nov 4, 2013
28
0
1
cPanel Access Level
Root Administrator
When I click to - Download a backup of MySQL database, then receive error:

Code:
Internal Server Error
500

Can't locate XML/Simple.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/cpanel/perl/_diet /usr/local/cpanel/Cpanel/CPAN/overload/__Time /usr/local/cpanel/Cpanel/CPAN/overload/__File__GlobMapper /usr/local/cpanel/Cpanel/CPAN/overload/__Digest /usr/local/cpanel/perl /usr/local/cpanel /usr/local/cpanel/build-tools/stubs /usr/lib/perl5/C220 /usr/lib/perl5/5.6.2/x86_64-linux /usr/lib/perl5/5.6.2/x86_64-linux /usr/lib/perl5/5.6.2 /usr/lib/perl5/site_perl/5.6.2/x86_64-linux /usr/lib/perl5/site_perl/5.6.2/x86_64-linux /usr/lib/perl5/site_perl/5.6.2 /usr/lib/perl5/site_perl/5.6.2/x86_64-linux /usr/lib/perl5/site_perl/5.6.2 /usr/lib/perl5/site_perl . /usr/lib/perl5/5.6.2/x86_64-linux /usr/lib/perl5/5.6.2 /usr/lib/perl5/site_perl/5.6.2/x86_64-linux /usr/lib/perl5/site_perl/5.6.2 /usr/lib/perl5/site_perl .) at /usr/local/cpanel/Cpanel/API.pm line 23.

cpsrvd/11.41.0.2
How to fix it?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

There is an internal case open to address this issue. For reference, the case number is 87561. You can review the change log to determine when a resolution for this issue has been implemented:

cPanel 11.42 Change Log

Thank you.