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[Case 87561] cPanel backup problem

Discussion in 'Data Protection' started by nyanhost, Jan 19, 2014.

  1. nyanhost

    nyanhost Active Member

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    When I click to - Download a backup of MySQL database, then receive error:

    Code:
    Internal Server Error
    500
    
    Can't locate XML/Simple.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/cpanel/perl/_diet /usr/local/cpanel/Cpanel/CPAN/overload/__Time /usr/local/cpanel/Cpanel/CPAN/overload/__File__GlobMapper /usr/local/cpanel/Cpanel/CPAN/overload/__Digest /usr/local/cpanel/perl /usr/local/cpanel /usr/local/cpanel/build-tools/stubs /usr/lib/perl5/C220 /usr/lib/perl5/5.6.2/x86_64-linux /usr/lib/perl5/5.6.2/x86_64-linux /usr/lib/perl5/5.6.2 /usr/lib/perl5/site_perl/5.6.2/x86_64-linux /usr/lib/perl5/site_perl/5.6.2/x86_64-linux /usr/lib/perl5/site_perl/5.6.2 /usr/lib/perl5/site_perl/5.6.2/x86_64-linux /usr/lib/perl5/site_perl/5.6.2 /usr/lib/perl5/site_perl . /usr/lib/perl5/5.6.2/x86_64-linux /usr/lib/perl5/5.6.2 /usr/lib/perl5/site_perl/5.6.2/x86_64-linux /usr/lib/perl5/site_perl/5.6.2 /usr/lib/perl5/site_perl .) at /usr/local/cpanel/Cpanel/API.pm line 23.
    
    cpsrvd/11.41.0.2 
    How to fix it?
     
  2. dalem

    dalem Well-Known Member
    PartnerNOC

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    install the missing perl module

    perl -MCPAN -e 'install XML::Simple'
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    There is an internal case open to address this issue. For reference, the case number is 87561. You can review the change log to determine when a resolution for this issue has been implemented:

    cPanel 11.42 Change Log

    Thank you.
     
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