[Case 89149] Remote Mail Exchanger still sending from that ip

imageinabox

Member
Nov 20, 2013
21
2
3
Huntsville, AL
cPanel Access Level
Root Administrator
Twitter
I've got exim to send from each dedicated IP.

So Domain1.com should send on it's own IP.

I've got Domain2.com, with email hosted on a completely different server set to Remote Mail Exchanger. No email addresses created or anything.

When I send from Domain1.com to Domain2.com I get an SPF failed message from Domain2.com because EXIM sends the message from Domain2.com dedicated IP.

Live example below:
Code:
Received: (qmail 16865 invoked by uid 30297); 28 Jan 2014 00:58:53 -0000
Received: from unknown (HELO p3plibsmtp01-08.prod.phx3.secureserver.net) ([10.6.12.195])
          (envelope-sender <[email protected]>)
          by p3plsmtp06-03.prod.phx3.secureserver.net (qmail-1.03) with SMTP
          for <[email protected]>; 28 Jan 2014 00:58:53 -0000
Received: from removed.com ([27.25.15.24])
 by p3plibsmtp01-08.prod.phx3.secureserver.net with bizsmtp
 id KCye1n00G5VaLAo01Cyfcw; Mon, 27 Jan 2014 17:58:41 -0700
[removed] has a dedicated IP (27.25.15.23). StudioSweat.com also has a dedicated IP (27.25.15.24) but email is hosted on GoDaddy.

[removed] cannot send to [removed] because the message is route through [removed] dedicated ip and then the SPF fails.

Any ideas on how to fix this? (besides changing the setting of sending from each domain's ip.)

Thanks,
Image In A Box
 
Last edited by a moderator:

imageinabox

Member
Nov 20, 2013
21
2
3
Huntsville, AL
cPanel Access Level
Root Administrator
Twitter
If I disable "Send mail from account's dedicated IP address" and use the server's main IP.

Code:
Received: (qmail 24881 invoked by uid 30297); 28 Jan 2014 02:06:40 -0000
Received: from unknown (HELO p3plibsmtp02-04.prod.phx3.secureserver.net) ([68.178.213.4])
          (envelope-sender <[email protected]>)
          by p3plsmtp06-02.prod.phx3.secureserver.net (qmail-1.03) with SMTP
          for <[email protected]>; 28 Jan 2014 02:06:40 -0000
Received: from server.imageinabox.com ([27.25.15.20])
 by p3plibsmtp02-04.prod.phx3.secureserver.net with bizsmtp
 id KE6N1n00L5P5yVU01E6PwB; Mon, 27 Jan 2014 19:06:26 -0700
It sends from the default server. This seems like a bug to me but I'm not 100%.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
An internal case has been opened to address the issue reported here. For reference, the case number is 89149. Feel free to monitor our change log for this case number to determine when a resolution has been pushed out.

cPanel - Change Log

Thank you.