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[Case 89149] Remote Mail Exchanger still sending from that ip

Discussion in 'E-mail Discussion' started by imageinabox, Jan 27, 2014.

  1. imageinabox

    imageinabox Member

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    Twitter:
    I've got exim to send from each dedicated IP.

    So Domain1.com should send on it's own IP.

    I've got Domain2.com, with email hosted on a completely different server set to Remote Mail Exchanger. No email addresses created or anything.

    When I send from Domain1.com to Domain2.com I get an SPF failed message from Domain2.com because EXIM sends the message from Domain2.com dedicated IP.

    Live example below:
    Code:
    Received: (qmail 16865 invoked by uid 30297); 28 Jan 2014 00:58:53 -0000
Received: from unknown (HELO p3plibsmtp01-08.prod.phx3.secureserver.net) ([10.6.12.195])
          (envelope-sender <email1@removed.com>)
          by p3plsmtp06-03.prod.phx3.secureserver.net (qmail-1.03) with SMTP
          for <email2@removed.com>; 28 Jan 2014 00:58:53 -0000
Received: from removed.com ([27.25.15.24])
 by p3plibsmtp01-08.prod.phx3.secureserver.net with bizsmtp
 id KCye1n00G5VaLAo01Cyfcw; Mon, 27 Jan 2014 17:58:41 -0700
    [removed] has a dedicated IP (27.25.15.23). StudioSweat.com also has a dedicated IP (27.25.15.24) but email is hosted on GoDaddy.

    [removed] cannot send to [removed] because the message is route through [removed] dedicated ip and then the SPF fails.

    Any ideas on how to fix this? (besides changing the setting of sending from each domain's ip.)

    Thanks,
    Image In A Box
     
    #1 imageinabox, Jan 27, 2014
    Last edited by a moderator: Jan 28, 2014
  2. imageinabox

    imageinabox Member

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    Twitter:
    If I disable "Send mail from account's dedicated IP address" and use the server's main IP.

    Code:
    Received: (qmail 24881 invoked by uid 30297); 28 Jan 2014 02:06:40 -0000
Received: from unknown (HELO p3plibsmtp02-04.prod.phx3.secureserver.net) ([68.178.213.4])
          (envelope-sender <email1@imageinabox.com>)
          by p3plsmtp06-02.prod.phx3.secureserver.net (qmail-1.03) with SMTP
          for <email2@studiosweat.com>; 28 Jan 2014 02:06:40 -0000
Received: from server.imageinabox.com ([27.25.15.20])
 by p3plibsmtp02-04.prod.phx3.secureserver.net with bizsmtp
 id KE6N1n00L5P5yVU01E6PwB; Mon, 27 Jan 2014 19:06:26 -0700
    It sends from the default server. This seems like a bug to me but I'm not 100%.
     
    #2 imageinabox, Jan 27, 2014
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #3 cPanelMichael, Jan 28, 2014
  4. imageinabox

    imageinabox Member

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    Twitter:
    Support Ticket: 4500591
     
    #4 imageinabox, Jan 28, 2014
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    An internal case has been opened to address the issue reported here. For reference, the case number is 89149. Feel free to monitor our change log for this case number to determine when a resolution has been pushed out.

    cPanel - Change Log

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelMichael, Jan 29, 2014
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