[Case 93293] partial (incomplete) emails from Cpanel

[Feemish]

WHM 11.42.0 (build21)

Recently I've started receiving partial emails from Cpanel after Back up.

Usually I receive
[cpbackup] Backup complete on myserver.co.uk
with the message content;
"Please see the attached log file."
and the said log.txt file is attached.

However, for the last week or so I am also receiving partial emails with the same title, but there is no attachment and the message content is;
""Please see the attached log fil "

literally ending in fil

as if the message was sent before the content was finished..
Does anyone have any idea what this is all about?

Thanks

 

[cPanelMichael]

Hello

Are you using the legacy backup system? If so, please review the backup logs in /usr/local/cpanel/logs/cpbackup and let us know if you notice any problems with the backup generation. Does it complete successfully?

Thank you.

 

[Feemish]

What is the legacy back up system?

The directory /usr/local/cpanel/logs/cpbackup seems to have successful back ups.

Everytime my server backs up, I now receive 2 emails.
The first is the incomplete email;
subject: [cpbackup] Backup complete on *myserver*.co.uk
content: Please see the attached log fil
no attachment

Then a second or so later I receive the complete email as I expect
subject: [cpbackup] Backup complete on *myserver*.co.uk
content: Please see the attached log file
attachment: 1394643602.log.txt

So the back up does seem to be completing properly, but for some reason, there is this spurious partial email sent out first?

 

[cPanelMichael]

What is the legacy back up system?

Check to see if it's enabled here:

"WHM Home » Backup » Legacy Backup Configuration"

Thank you.

 

[Feemish]

Sorry I thought you meant 'legacy' meaning some older version of backup.

Yes legacy back up is enabled, and seems to be backing up fine.

 

[cPanelMichael]

So, to clarify, the issue is only with the notification you are receiving? It's possible there is an extra cron job setup. Could you open a support ticket so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[Feemish]

It looks like my hosting support people have found the issue.

Evidently 'pager' had become enabled in contact methods.

I didnt enable 'pager' myself. Could this have been enabled during an update??

message from my support people;
"I think the problem relates to the different contact methods. You had pager enabled - although WHM had no pager number - it was somehow using the same email address. That suggests that it was deliberately trying to cut off the message because, obviously, pagers have limited amount of space for text, etc."

 

[cPanelMichael]

There is an internal case open to address the pager notification issue. For reference, the case number is 93293. There is currently no specific time frame on when a resolution might be pushed out, but the temporary workaround is to set the "Pager" setting to "Disable" in "WHM >> Contact Manager".

Thank you.