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[Case 93761] Subdomain Creation in problem Cpanel 11.42(build 20)

Discussion in 'General Discussion' started by Bettany_paul, Mar 7, 2014.

  1. Bettany_paul

    Bettany_paul Registered

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    I am using Cpanel 11.42(build 20) and having problem in creating subdomains with .(dot) in between . In previous versions it allowed me to create the subdomains.

    Like abc.def.domain.com it gives an error. Says "def.domain.com" does not exist.

    Anyone facing the same problem ? Please reply with a solution.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I have not been able to reproduce this issue. Could you specify the type of domain name you are adding the subdomain to? For instance, is it the primary domain name of the account, an addon domain name, or another subdomain?

    Thank you.
     
  3. Qube

    Qube Registered

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    I'm having the exact same issue (cPanel 11.42(build 20)). I have 11 primary domains and adding sub domains to any of them that include a dot in the sub domain brings up the same error as report.

    For example this.that.domain.com reports an error of "that.domain.com" does not exist. Single word subdomains work. I also not that this error was not present in cPanel 11.40.
     
  4. Bettany_paul

    Bettany_paul Registered

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    Yes, this is the same issue which I am facing right now. Please tell me how can we solve the problem.
     
  5. alexelixir

    alexelixir Registered

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    i am also facing the same issue
    not able to create subdomain like my.life.domain.com
    also is there any charector restriction applied on new release as i am also not able to create subdomain with more then 45 charector
     
  6. joncallen

    joncallen Member

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    Hello

    I tried to create subdomain test.work.domain.com but encountered with the same error.
    There was a problem creating the sub-domain: The domain “work.domain.com” does not exist.

    I am using WHM 11.42.0 (build 21) .Is there any restriction with subdomain creation in latest cPanel version.
    Because earlier versions support dot(.) in subdomain name.
     
  7. cPanelKenneth

    cPanelKenneth cPanel Development
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    Hello,

    I am able to reproduce this on 11.42. I filed case 93761 to investigate why the change was made.
     
  8. joncallen

    joncallen Member

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    Hello

    Please update on the above issue of subdomain creation error.
     
  9. Bettany_paul

    Bettany_paul Registered

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    Is there any temporary solution to solve this subdomain creation problem ?
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    A resolution stemming from internal case 93761 is tentatively scheduled for inclusion with cPanel version 11.42.1. There are currently no workarounds available beyond manual additions of the subdomain to the Apache configuration files and DNS zones.

    Thank you.
     
  11. joncallen

    joncallen Member

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    Hello

    Can you please update me with the approximate time of cPanel next version release.
     
  12. cPanelJared

    cPanelJared Technical Analyst
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    There is no estimate available for when the next public version of cPanel will be published. You can watch our changelog for case 93761 here:

    Change Logs

    Case 93761 will be mentioned specifically in our changelog when it is pushed to a public version. You can see which version of cPanel is in each update tier at any time by browsing this page:

    Downloads - cPanel Inc.
     
  13. Bettany_paul

    Bettany_paul Registered

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    As I have number of servers with me and I cannot add manual additions of subdomain for each server . So can you please tell me how I can do this in number of servers all at once ? And also if you can tell me how to edit in Apache configuration files and DNS zones if there is no simple solution.
     
  14. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    cPanel&WHM 11.42.1.1 addresses the issue from case 93761 and is now available in the edge tier. You may switch tiers -- if the fix is needed immediately -- or wait for cPanel&WHM 11.42.1 to reach your preferred update tier.
     
    #14 cPanelDon, Mar 27, 2014
    Last edited: Mar 27, 2014
  15. joncallen

    joncallen Member

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    Hello

    I have upgraded the Cpanel version to 11.42.1.1 Edge Tier and subdomain creation also worked out but with a error.
    Subdomains created successfully and also I am able to open the subdomain on browser.

    Please check the error below:
    There was a problem creating the sub-domain: The subdomain, test.file.zone.info.domain.com has been added.: Unable to set up domain keys for 'test.file.zone.info.domain.com': Cpanel::DnsUtils:594: Empty dns zone file.zone.info.domain.com
     
  16. LostNerd

    LostNerd Well-Known Member

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    joncallen,

    Please read cPanelDon's post, just above yours.

     
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