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[Case 94705] BoxTrapper Setting

Discussion in 'E-mail Discussions' started by neil154, Mar 18, 2014.

  1. neil154

    neil154 Well-Known Member

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    I have a hosting account and I am having problems with BoxTrapper settings. In the configuration setting there is a line which shows "Minimum SpamAssassin Spam Score required to bypass BoxTrapper:" and I would like to set it at "13". The system gives me an error message which says "Invalid numeric number - the minimum number must be numeric". I can set that number to be 100 but no lower than 100 unless I go all the way down to 9.9.

    Is this the correct way that Cpanel has programmed the system or is this an issue with my hosting company?

    Thanks for your help.
     
    #1 neil154, Mar 18, 2014
    Last edited by a moderator: Mar 19, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I was able to reproduce the issue you have described. Please submit a bug report for this issue:

    Submit A Bug Report

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. neil154

    neil154 Well-Known Member

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    First, do you believe that a setting of 9.9 will block some email but allow for really legitamate email to get through since this is a business account.

    Second, I tried submitting a bug but was unsuccessful. I found my IP but then the ID failed because it would not match. So if you could submit the issue it would be helpful.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    A "require_score" value of 9.9 for SpamAssassin is considered conservative. Thus, if you set the value for the "Minimum SpamAssassin Spam Score required to bypass BoxTrapper" to 9.9, then, I suspect several senders would be able to bypass BoxTrapper. The default value of -2.5 seems reasonable to me.

    I have opened internal case number 94705 with our development team to report the inconsistent numerical validation failures for this option. I will update this thread with more information as it becomes available.

    Thank you.
     
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