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[Case 96881] Quota notification emails bouncing from yahoo

Discussion in 'E-mail Discussions' started by ethical, Apr 8, 2014.

  1. ethical

    ethical Well-Known Member

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    ok so i noticed that when users reach an email quota or disk quota limit the emails are bouncing from some providers likely because its coming from their OWN email address and thus yahoo sees that the message is not coming from yahoo

    USERsemail@yahoo.com
    SMTP error from remote mail server after end of data:
    host mta5.am0.yahoodns.net [66.196.118.34]: 554 5.7.9 Message not accepted for policy reasons. See http://postmaster.yahoo.com/errors/postmaster-28.html

    headers:

    Return-path: <root@myserver.com>
    Received: from root by myserver.com with local (Exim 4.82)
    (envelope-from <root@myserver.com>)
    id 1WXPt4-001amN-6t
    for USERSemail@yahoo.com; Tue, 08 Apr 2014 02:52:02 -0400
    To: USERSemail@yahoo.com
    From: USERSemail@yahoo.com
    Subject: Mailbox Size Warning for Mail Accounts
    Message-Id: <E1WXPt4-001amN-6t@myserver.com>
    Date: Tue, 08 Apr 2014 02:52:02 -0400

    how can this be updated so the email comes from a myserver email address such as support@myserver.com??

    lots of my users that do get the message think is a phishing or spam message as well! how can we customize it?

    Thanks!

    Thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you open a support ticket using the link in my signature so we can access your server and take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. sneader

    sneader Well-Known Member

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    cPanel Michael. I'm seeing this too. I don't want to bombard you with tickets if one has already been opened on this. Can you let me know if I should open one too?

    FYI, the problem is that Yahoo recently started blocking all mail that shows a yahoo.com email address as the FROM address, if it didn't actually come from Yahoo.com.

    We are ALSO seeing this problem with Mailman mailing lists. When a yahoo.com user sends a message to a Mailman list, under the default config Mailman shows the yahoo.com email address in the FROM field... but any yahoo.com recipient will never get the message because it will be blocked (and the bounces will cause the yahoo.com subscribers to be unsubscribed).

    Honestly, I really have always disliked cPanel setting the FROM address for these alerts to be the same as the TO address. Now is the time to fix this. :)

    - Scott
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    The original poster has not submitted a ticket from what I can tell. Note that a ticket for Mailman is not required. The issue with Mailman is addressed on this thread:

    Yahoo DMARC - Mailman

    Thank you.
     
  5. ethical

    ethical Well-Known Member

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    sorry i got busy! i've entered a ticket now.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you let us know the ticket number so we can update this thread with the outcome?

    Thanks.
     
  7. ethical

    ethical Well-Known Member

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    tickets ID# 4838335

    basically says its logged as an item to fix but you guys dont think its critical or important so no telling how long it will take. if more people log tickets about the issue they will raise the importance of trying to fix it :)

    also to customize the emails, this is actually possible after digging in the requests forum:

     
  8. sneader

    sneader Well-Known Member

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    Thanks for the info, ethical. It would seem we should immediately modify our email templates to use a FROM address that is from our "support" email address, so that these emails will be delivered to Yahoo and AOL uses (and any other domain that starts to use strict DMARC settings).

    HOWEVER... the cPanel documentation on editing these email notification templates says we should not mess with the TO and FROM tags, which are enclosed in the [% %] tags:

    The template looks like this:

    To: [% to %]
    [% END -%]
    From: [% from %]


    Can't we simply do this??

    To: [% to %]
    [% END -%]
    From: support@example.com


    ...or something like that? Anybody done this before? What is the actual format? Do I need brackets like <support@example.com>?

    - Scott
     
  9. ethical

    ethical Well-Known Member

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    hmm thats a good idea, support would that work?
     
  10. sneader

    sneader Well-Known Member

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    ...tumbleweeds...

    I guess I will have to open a ticket about this.

    UPDATE: Ticket opened. Ticket #4880735

    - Scott
     
    #10 sneader, Apr 29, 2014
    Last edited: Apr 29, 2014
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    Internal case number 96881 is open to address the issue where the "FROM" address with quota notifications is incorrectly using the "TO" address. Please monitor our change log for this case number to determine when a resolution has been implemented. In the meantime, you can manually modify the disk space notification template so that the "FROM" entry is hard-coded with an actual email account. The disk space warning email templates are located within the following directory:

    /usr/local/cpanel/src/templates/

    You will need to copy the directory of the specific template you want to edit to "/var/cpanel/templates/" to avoid changes being overwritten by cPanel updates. EX:

    Code:
    cp -a /usr/local/cpanel/src/templates/mainacct_disk_warning /var/cpanel/templates/
    In this example, you would then edit the "main.default" file within "/var/cpanel/templates/mainacct_disk_warning". Before:

    Code:
    From: [% from %]
    After:

    Code:
    From: root@hostname
    Thank you.
     
  12. JamesOakley

    JamesOakley Well-Known Member

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    I've just started to get this same problem. Before opening a new forum thread, I searched, and found this. I see it's 3 months since this thread was last updated - has there been any progress on this?
     
  13. ethical

    ethical Well-Known Member

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    if you make the edits in the post the problem should stop. we will likely be waiting some time for cpanel to fix this themselves.
     
  14. sneader

    sneader Well-Known Member

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    Agreed with ethical... I implemented new templates and the problem is resolved. As a bonus, the templates look a whole lot better than the originals. I spent time thinking about what I want to say to customers when they are over quota, and how they can best handle the situation, and so it was an all-around win-win!

    - Scott
     
  15. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, our developers are still working on this case, but there is still no specific time frame available on when a resolution will be pushed out.

    Thank you.
     
  16. nwd

    nwd Member

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    I implemented new templates and works great as @sneader as done, except changing this
    From: [% from %]
    to From: (email@address.com .i.e.) does not work as @cPanelMichael as suggested. It still shows it came from cpanel for accountname (clientdomainname.com) <cpanel@clientdomainname.com> .

    Any thoughts would be highly appreciated.
    Jas
     
  17. cPanelMichael

    cPanelMichael Forums Analyst
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    Internal case number 96881 was resolved and a resolution was released several months ago. Could you verify which version of cPanel is installed on your system? Also, note the example you provided shows that you used parenthesis, which does not match the example we provided.

    Thank you.
     
  18. nwd

    nwd Member

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    Hello, version 11.48.3.0. I use automatic updates so it should always be at the latest. Yes, the example was not the best. Below is what I intended to imply as what I have entered.
    Code:
    From: root@hostserver.domain.com
     
  19. cPanelMichael

    cPanelMichael Forums Analyst
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    To clarify, are you experiencing the issue reported originally in this thread, or is your only issue that you can't manually modify the file?

    Thank you.
     
  20. nwd

    nwd Member

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    I can modify the file just fine and that modified message gets send just fine. But when the notification is received on the client side, the FROM still shows it came from cpanel for accountname (clientdomainname.com) <cpanel@clientdomainname.com> .

    I am expecting this FROM address to display what I have entered
    root@hostserver.domain.com
    Or am i expecting this work differently then what is being described? I have several Cpanel servers and they both behave the same.
     
    #20 nwd, Apr 22, 2015
    Last edited: Apr 22, 2015
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