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[Case 97953] Unable to add domain with long letters extension as NS

Discussion in 'General Discussion' started by Mujahid, Apr 28, 2014.

  1. Mujahid

    Mujahid Registered

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    Hello,

    I'm recently experiencing an issue during cPanel initial setup. During Step-4, when I try to add my private nameservers, it gives me the error "Nameserver is invalid" everytime. After number of tries, I found out that it was occurring due to long letters extension in my domain. Can anyone help me how am I supposed to enter my private nameservers if its never gonna accept them due to extension? Here are the details;

    Domain Name: domain.technology (Registered with NameCheap)
    VPS Provider: DigitalOcean
    Glue Records/DNS: Glue records and A records are all ok.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Internal case number 97953 is open to address this issue. There is currently no specific time frame available on when a resolution might be pushed out, but in the meantime, the workaround is to use fake name servers during the initial setup, and then switch them to your actual name servers via "WHM Home » Server Configuration » Basic cPanel & WHM Setup".

    Thank you.
     
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