[Case 97953] WHM initial setup name server problems.

DavidFenner

Member
May 23, 2014
5
0
1
cPanel Access Level
Root Administrator
Trying to set up name servers during the initial set up.

using ns1.secured-network.systems doesnt work, but ns1.secured-network.system does. Why does the 's' matter?

Any ideas here?

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btw by doesn't work I mean the exact error I receive is "is not valid".
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

I could not reproduce this issue when configuring name servers in:

"WHM Home » Server Configuration » Basic cPanel & WHM Setup"

What version of cPanel is installed on your system? Is it only happening on the initial setup wizard?

Thank you.
 

DavidFenner

Member
May 23, 2014
5
0
1
cPanel Access Level
Root Administrator
Yes I have not tried anything other then initial setup because I can't get past it.Untitled.png

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Also they are registered at my registrar with those ips already. Not sure if that matters or not. Never had this issue before.
 

DavidFenner

Member
May 23, 2014
5
0
1
cPanel Access Level
Root Administrator
For anyone that ends up having the same issue. Use the URL to skip to step 5 of the setup and after everything else is all setup and ready, you can add A records and NS ips using WHM. Thats what worked for me!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Internal case number 97953 is open to address the issue where the initial setup wizard doesn't accept nameserver TLDs over six characters. There is currently no specific time frame available on when a resolution might be pushed out, but in the meantime, the workaround is to use fake name servers during the initial setup, and then switch them to your actual name servers via "WHM Home » Server Configuration » Basic cPanel & WHM Setup".

Thank you.