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[Case 99757] Website SSL activation error

Discussion in 'General Discussion' started by radeonpower, Apr 30, 2014.

  1. radeonpower

    radeonpower Well-Known Member

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    Hello, I have a client who has imported his SSL certs to his account using SSL Manager, which worked fine but when he tries to activate it on a the website this error occurs.

    I've tried to reinstall the cert, rebuilt httpd.conf and no success.

    Ticket #4887917
     
    #1 radeonpower, Apr 30, 2014
    Last edited: Apr 30, 2014
  2. vanessa

    vanessa Well-Known Member
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    I'd have to say, he probably didn't paste in the full certificate correctly.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Internal case number 99757 is open to address the "The address or port is invalid" error message when attempting to install an SSL certificate with a CABundle that's used with other certificates. The workaround at this time is to temporarily disable proxy subdomains within "WHM >> Tweak Settings".

    Thank you.
     
  4. MatanUbe

    MatanUbe Registered

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    Hi,

    Disabling the proxy subdomains didn't do the trick for me. :(

    Any idea when this will be fixed? My one cert expires on the 11th of May. I've got the renewed one, but can't install it.

    Any advise? Thanks.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Please open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  6. MatanUbe

    MatanUbe Registered

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    Done, the request id is: 4904967.
     
  7. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Just to update this thread, we are presently awaiting access to your server. Once we have that, we can investigate the issue and hopefully get the SSL certificate installed for you.
     
  8. MatanUbe

    MatanUbe Registered

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    Just to let anyone else know, temporary disabling IPv6 fixes the problem.

    Thanks cPanel team. :)
     
  9. apolix

    apolix Member

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    Could someone please clarify exactly what was disabled.

    I have a site on which I'm unable to install a new SSL cert while the old one has expired. The site does not have IPv6 enabled. There are other IPv6 sites active on the same server.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Please see the following from my earlier post:
    Is the issue not resolved when disabling proxy subdomains? Are you sure it's the same error message?

    Thank you.
     
  11. apolix

    apolix Member

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    Nope - proxy domains made no difference. Hence my query about the IPv6 related fix. :)
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    You can disable IPv6 for all accounts using:

    "WHM Home » IP Functions » Enable IPv6"

    Simply select all, and click on disable.

    Thank you.
     
  13. apolix

    apolix Member

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    This is simply not an option. I have 30+ customers actively using the IPv6 versions of their sites and I can't have the IPv6 going away randomly.
     
  14. wswd

    wswd Well-Known Member

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    I have been saying it is an IPv6 issue since May 1st, both in my tickets and my other thread on this subject. Disabling the proxy subdomains didn't fix it for me either, on any of our servers. I don't think that's the issue at all.

    As I noted in my other thread and in my ticket, the corruption comes when a portion of the IPv6 block gets inserted into the httpd.conf file. In my case, it was [2001:443> which pointed to the first part of our IPv6 assignment, but left everything else off.

    That is what is causing the corruption. The proxy subdomains work just fine.
     
  15. cPanelMichael

    cPanelMichael Forums Analyst
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    Right, I was only clarifying the action that another user completed on their system as a temporary workaround. With internal case 99757, the primary issue is that a syntax error is introduced into the httpd.conf file in the form of a truncated IPv6 address in the proxy subdomain SSL virtualhost. It's important to ensure the missing CA bundle exists before attempting a workaround.

    Thank you.
     
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