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Catch all account receive duplicate emails

Discussion in 'E-mail Discussion' started by Vinodchandap, Dec 7, 2017.

  1. Vinodchandap

    Vinodchandap Registered

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    My cPanel catchall account receive duplicate emails in catch all account inbox. How to prevent this.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Do you have any forwarders or filters configured on this account? If so, could you let us know how they are setup? Ensure to replace real domain names with examples.

    Thank you.
     
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  3. Vinodchandap

    Vinodchandap Registered

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    I have forwarders configured on this(domain.co.tz). But not set filter for this so far. My issue is that, catch all account duplicate the emails with respect to the number of unknown email ids in the same email message received from a sender with CCs. For example, if I send an email message with one@domain.co.tz and cc with two@domain.co.tz;three@domain.co.tz, the catch all account receive 3 messages instead of 1 message with 2 CCs.

    Default forwarder is info@domain.co.tz
     
    #3 Vinodchandap, Dec 8, 2017
    Last edited by a moderator: Dec 9, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    That looks to be normal behavior. The catchall address will collect all emails that would otherwise get rejected or bounced. In this case, since all three of those email accounts would normally receive that message independently, it's delivered to the default email address three times.

    Thank you.
     
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  5. Vinodchandap

    Vinodchandap Registered

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    Thanks for the update. Is there any way to prevent or configure to receive only one email instead of 3?
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    There's no existing feature to configure that behavior, other than to use "Discard the email while your server processes it by SMTP time with an error message" for the domain name in "cPanel >> Default Address" to ensure emails sent to email addresses that do not exist are rejected. You'd then setup individual email accounts or forwarders for each email account you want to accept messages on.

    Thank you.
     
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  7. Vinodchandap

    Vinodchandap Registered

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    Thanks for the advise.
     
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