Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Catch all account receive duplicate emails

Discussion in 'E-mail Discussion' started by Vinodchandap, Dec 7, 2017.

  1. Vinodchandap

    Vinodchandap Registered

    Joined:
    Dec 7, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Dar Es Salaam
    cPanel Access Level:
    Reseller Owner
    My cPanel catchall account receive duplicate emails in catch all account inbox. How to prevent this.
     
    #1 Vinodchandap, Dec 7, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,009
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Do you have any forwarders or filters configured on this account? If so, could you let us know how they are setup? Ensure to replace real domain names with examples.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Dec 8, 2017
  3. Vinodchandap

    Vinodchandap Registered

    Joined:
    Dec 7, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Dar Es Salaam
    cPanel Access Level:
    Reseller Owner
    I have forwarders configured on this(domain.co.tz). But not set filter for this so far. My issue is that, catch all account duplicate the emails with respect to the number of unknown email ids in the same email message received from a sender with CCs. For example, if I send an email message with one@domain.co.tz and cc with two@domain.co.tz;three@domain.co.tz, the catch all account receive 3 messages instead of 1 message with 2 CCs.

    Default forwarder is info@domain.co.tz
     
    #3 Vinodchandap, Dec 8, 2017
    Last edited by a moderator: Dec 9, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,009
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    That looks to be normal behavior. The catchall address will collect all emails that would otherwise get rejected or bounced. In this case, since all three of those email accounts would normally receive that message independently, it's delivered to the default email address three times.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Dec 8, 2017
  5. Vinodchandap

    Vinodchandap Registered

    Joined:
    Dec 7, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Dar Es Salaam
    cPanel Access Level:
    Reseller Owner
    Thanks for the update. Is there any way to prevent or configure to receive only one email instead of 3?
     
    #5 Vinodchandap, Dec 9, 2017
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,009
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    There's no existing feature to configure that behavior, other than to use "Discard the email while your server processes it by SMTP time with an error message" for the domain name in "cPanel >> Default Address" to ensure emails sent to email addresses that do not exist are rejected. You'd then setup individual email accounts or forwarders for each email account you want to accept messages on.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Dec 11, 2017
  7. Vinodchandap

    Vinodchandap Registered

    Joined:
    Dec 7, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Dar Es Salaam
    cPanel Access Level:
    Reseller Owner
    Thanks for the advise.
     
    #7 Vinodchandap, Dec 11, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Catch account receive
  1. mbressman

    Gmail blocking catch-all forwarding but not regularly sent email

    mbressman, Nov 9, 2017, in forum: E-mail Discussion
    Replies:
    3
    Views:
    1,863
    cPanelMichael
    Nov 13, 2017
  2. hassan777

    Catch-all email of wildcard subdomain

    hassan777, Sep 19, 2017, in forum: E-mail Discussion
    Replies:
    1
    Views:
    1,060
    cPanelMichael
    Sep 19, 2017
  3. Peter1966

    Catch-All email forwarding for aliases

    Peter1966, Sep 4, 2017, in forum: E-mail Discussion
    Replies:
    2
    Views:
    835
    cPanelMichael
    Sep 6, 2017
  4. tui

    Catch-All / Wildcard Domain

    tui, Jul 3, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    9
    Views:
    1,153
    cPanelMichael
    Nov 28, 2017
  5. furquan

    Need to catch the Spamming Source

    furquan, Jul 3, 2017, in forum: E-mail Discussion
    Replies:
    19
    Views:
    1,843
    Jcats
    Jul 10, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice