Catch all account receive duplicate emails

cPanelMichael

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Staff member
Apr 11, 2011
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Hello,

Do you have any forwarders or filters configured on this account? If so, could you let us know how they are setup? Ensure to replace real domain names with examples.

Thank you.
 

Vinodchandap

Registered
Dec 7, 2017
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Dar Es Salaam
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Reseller Owner
I have forwarders configured on this(domain.co.tz). But not set filter for this so far. My issue is that, catch all account duplicate the emails with respect to the number of unknown email ids in the same email message received from a sender with CCs. For example, if I send an email message with [email protected] and cc with [email protected];[email protected], the catch all account receive 3 messages instead of 1 message with 2 CCs.

Default forwarder is [email protected]
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
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2,203
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For example, if I send an email message with [email protected] and cc with [email protected];[email protected], the catch all account receive 3 messages instead of 1 message with 2 CCs.
Hello,

That looks to be normal behavior. The catchall address will collect all emails that would otherwise get rejected or bounced. In this case, since all three of those email accounts would normally receive that message independently, it's delivered to the default email address three times.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello,

There's no existing feature to configure that behavior, other than to use "Discard the email while your server processes it by SMTP time with an error message" for the domain name in "cPanel >> Default Address" to ensure emails sent to email addresses that do not exist are rejected. You'd then setup individual email accounts or forwarders for each email account you want to accept messages on.

Thank you.
 

Vinodchandap

Registered
Dec 7, 2017
4
0
1
Dar Es Salaam
cPanel Access Level
Reseller Owner
Hello,

There's no existing feature to configure that behavior, other than to use "Discard the email while your server processes it by SMTP time with an error message" for the domain name in "cPanel >> Default Address" to ensure emails sent to email addresses that do not exist are rejected. You'd then setup individual email accounts or forwarders for each email account you want to accept messages on.

Thank you.
Thanks for the advise.