Hi,
We have a brand new dedicated server on OVH, and we install it with CentOS 8, because it's the only RHEL branch that it's supported there, so I we want to install CloudLinux 8 or AlmaLinux, this is the only way.
CentOS 8 on OVH it's installed with Cloud-init DHCP configuration, and this is causing that after cPanel install, external connection it's lost (but KVM access to the server it's fine, and boot ok)
We have figured out to remove the network configuration from Cloud-init to establish static IP with instance-data.json file. We have rebooted the server some times, and works fine. But after cPanel install... network it's lost again.
OVH it's one of the biggest server providers in the world, so it's very rare that this problem was not happening before and for sure it's gonna happen more often in a near future, so maybe cPanel want to talk with OVH or support this option in some way.
If we install the machine with cPanel template (CentOS 7) or install CentOS 7 and setup it with cPanel, everything it's working fine, without any kind of problems.
Yesterday I opened a ticket (ID 94339458), and 5 people has answered it after many many hours of initial wait. Only one person (thanks Daniel) has tried to resolve it, the others only says "it's your problem or OVH problem" but no more, and OVH says that the installation it's fine. I remember some years ago when the cPanel support was very very good, now I'm sorry to say that, but the price is higher and the support it's not very friendly, slow and not very helpful, right opposite to CloudLinux support.
Do you have any advise? Thanks!
We have a brand new dedicated server on OVH, and we install it with CentOS 8, because it's the only RHEL branch that it's supported there, so I we want to install CloudLinux 8 or AlmaLinux, this is the only way.
CentOS 8 on OVH it's installed with Cloud-init DHCP configuration, and this is causing that after cPanel install, external connection it's lost (but KVM access to the server it's fine, and boot ok)
We have figured out to remove the network configuration from Cloud-init to establish static IP with instance-data.json file. We have rebooted the server some times, and works fine. But after cPanel install... network it's lost again.
OVH it's one of the biggest server providers in the world, so it's very rare that this problem was not happening before and for sure it's gonna happen more often in a near future, so maybe cPanel want to talk with OVH or support this option in some way.
If we install the machine with cPanel template (CentOS 7) or install CentOS 7 and setup it with cPanel, everything it's working fine, without any kind of problems.
Yesterday I opened a ticket (ID 94339458), and 5 people has answered it after many many hours of initial wait. Only one person (thanks Daniel) has tried to resolve it, the others only says "it's your problem or OVH problem" but no more, and OVH says that the installation it's fine. I remember some years ago when the cPanel support was very very good, now I'm sorry to say that, but the price is higher and the support it's not very friendly, slow and not very helpful, right opposite to CloudLinux support.
Do you have any advise? Thanks!
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