Certificate signing request generation failed:

bytestor

Registered
Oct 31, 2010
2
0
51
Hi,

I own the domain and I have a dedicated IP for the domain, but still I get this error in my WHM when I try generate a SSL Certificate and Signing Request.


Certificate signing request generation failed: Sorry, you are not the owner of the account that owns the specified host.


How can I fix this?

Thanks,
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,606
33
238
somewhere over the rainbow
cPanel Access Level
Root Administrator
Are you logged in as a reseller or as root user? If you are logged in as a reseller and do not have root SSH access, please check with the hosting provider to see what's going on. If you do have root access and it's showing that message, check in root SSH the following:

Code:
/scripts/whoowns domain.com
grep domain.com /var/cpanel/users/*
grep -R domain.com /var/cpanel/userdata/*
Thanks.
 

bytestor

Registered
Oct 31, 2010
2
0
51
Hi,

I have a reseller account and am not able to create the SCR for the main domain hosted for reseller account.

Instead, If I try create CSR for some other domain it creates it.


Also, where can find the root SSH to check the code you have given?

Sry I am new to this.

Thanks!!!
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
Also, where can find the root SSH to check the code you have given?
If you are a reseller, not the root user of the server, you will not have access to the shell as root. (SSH stands for Secure SHell.) If you had root access, you could log into the server via an SSH client like PuTTY or the command-line SSH client that comes with Mac OS X.

Since you do not have root access, you will need to ask the server administrator to run the commands that Tristan mentioned for you.