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CGI Email help.

Discussion in 'E-mail Discussions' started by OsirisSeven, Jul 12, 2007.

  1. OsirisSeven

    OsirisSeven Registered

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    i want to do a forum...i went to cgi center then clicked cgi email and it says

    not found
    The requested URL /cgi-bin/cgiemail was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.



    anyone can help me set it up so i can recieve the emails?
     
  2. tb-hosting

    tb-hosting Registered

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    I've had customers asking if I have deleted cgiEmail today ... has it been deleted in a cpanel update? if so, does anyone know why?

    Thanks
     
  3. OsirisSeven

    OsirisSeven Registered

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    can any CPanel Staff please help me out here?.....:(
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If you have root access to the server, submit a ticket. Otherwise, contact your web hosting provider for assistance. To determine who your web hosting provider may be, visit:

    http://WhoIsHostingThis.com
     
  5. OsirisSeven

    OsirisSeven Registered

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    you guys can close this form i used another way i used a script for php ;] thx though david for helping
     
  6. shopcentar

    shopcentar Well-Known Member
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    very, very nice answer cpanelDavid!

    users have problem with cgiemail and this is one more bug in cpanel or maybe forced bug to make upadte to cpanel 11.

    nice, cnntact You your hosting provider and fix that!

    you have best hosting panel but I dont know how you exist with that answers and support!

    SC
     
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Please understand these forums are open to the public. As a result, I tend to give generic answers to encompass the possibility the the poster may be an end-user or a server administrator with WHM access.

    If this is an end-user, they will not have sufficient access to run an update. In fact, their server administrator should be notified of the situation so they can take appropriate action as they see fit (hence the advice to contact the web hosting provider).

    Also understand this is a community forum, not a support forum. While we encourage users to communicate amongst each other regarding situations they may encounter with our software, ultimately if there is something wrong with the server that cannot be resolved via these forums and you want the cPanel staff to rectify the situation then submitting a support ticket is the best way to do this.

    However if you merely want to inform us of an issue with our software or submit a suggestion, then the appropriate place to do that is http://bugzilla.cpanel.net
     
  8. romanus

    romanus Well-Known Member

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    Ok, I am a hosting provider and I would like an answer about which update script to run and I don't want to wait to open a ticket with you guys and go through that for the response. That is why you have these forums, if you need to restrict access then do so, but your answer is pretty much useless.
     
  9. ozmo

    ozmo Active Member

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    Hi David,

    I have submitted a ticket regarding the same problem as the inital post.

    I'm wondering how long until I receive a reply? Not that it has been long at all yet, it's just that I need to give my clients an estimate on time to resolve.

    Cheers,

    ozmo
     
  10. shopcentar

    shopcentar Well-Known Member
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    as you see even yours cpanel cgi not working:

    http://www.cpanel.net/products/cPanelandWHM/linux/try_cp_whm.htm
    login on one of cpanel ver. 10 or 11 and
    clik on CGI Center and then on CGI Email

    both version redirect on 404 page

    so this is defintly bug for most of cpanel users.

    Please fix this.

    Best regards, Sasa
     
  11. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I see your ticket has been in the system for about 40 minutes so far. I know that our Houston office is likely having a shift change from morning to day shift at the moment, you should receive your first response in a few hours. Normally it'd probably be far less but I notice many support tickets in the system at the moment and that can slow things down.

    Note for future reference that those who are direct customers who submit their support requests via their cPanel store account as well as partners/distributors who submit their support requests via Manage2 will receive higher priority in the support queue and as a result, would make your ticket among the first to be addressed by our support staff.

    Note that receiving a response will not always mean that the issue has been resolved, it could be something as simple as the support staff needing more information regarding your situation.
     
  12. ozmo

    ozmo Active Member

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    Much appreciated David.
    Thanks for the quick reply.
     
  13. shopcentar

    shopcentar Well-Known Member
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    sorry for repost but problem is general.

    David please see my previous post.

    Thanks, Regards
    Sasa
     
  14. shopcentar

    shopcentar Well-Known Member
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  15. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Hmm, I never noticed that before. I'll notify the developers to see what can be done about that.
     
  16. shopcentar

    shopcentar Well-Known Member
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    great!

    David, many thanks for your support.

    bye, Sasa.
     
  17. ozmo

    ozmo Active Member

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    Thanks again David.

    My support request was responded to within a couple of hours and resolved very quickly.

    10/10

    Cheers,

    ozmo
     
  18. 4u123

    4u123 Well-Known Member
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    Having this problem - before I log a ticket, did they tell you what they did to fix it ?
     
  19. ozmo

    ozmo Active Member

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    This was happening because the cgi-bin ScriptAlias was missing for the httpd.conf file in /usr/local/apache/conf/httpd.conf.

    Once added to the file it worked just fine.
     
  20. wrobbins8047

    wrobbins8047 Registered
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    Yes I have the same problem when editing a packages it removes the ScriptAlias from many of the vhost, now I have about 1000 upset clients, with no answer on how to fix these as cPanel broke it.
     
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