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cgi-sys/defaultwebpage.cgi - redirect being cached... Real issue

Discussion in 'General Discussion' started by slim, Mar 7, 2012.

  1. slim

    slim Well-Known Member

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    If I change a sites IP address, when the customer browses to their domain (after the IP switch, but before their DNS updates) they get a redirect to cgi-sys/defaultwebpage.cgi - This redirect is then cached for LONG after the DNS has updated.

    The end result is a client who cant see their site unless they delete their temporary internet files. Their visitors who also browsed to the site prior to their DNS updating get the same thing - The end result is lots of calls to me asking why the site appears down.

    cpanel need to rething using a redirect. The redirect is cached by IE and FF indefinatly as far as I can tell. Its a real pain that cPanel needs to address.

    Anyone else come accross this issue?

    Note: IP changes are required for things like swapping a site to a dedicated IP for SSL or moving from server to server.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I would like to point out that you can edit the default cPanel page via:

    "WHM >> Account Functions >> Web Template Editor"

    Modifying the content to advise customers to clear their browser cache may be helpful.

    However, could you let us know if there is a specific action you would like to see in lieu of the current behavior?

    Thank you.
     
  3. slim

    slim Well-Known Member

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    When a change of IP address occurs, the redirect componds the issue due to it being cached - Its the redirect thats the issue, not the content of the page it redirects to.

    I would like to see the redirect gone, or modified so its not cacehed at all.
     
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