itjb

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Feb 22, 2021
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hi there,
I am new to cPanel hosting
when i installed a cPanel the default host name was created as x-x-x-x.cprapid.com and now i have changed hostname but now i cant ping to this new host name but still able to ping to x-x-x-x.cprapid.com. What went wrong ? can some one provide a guide on how to properly change the host name

Thank you
 
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cPRex

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Oct 19, 2014
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Hey there! It doesn't sound like you did anything wrong with the hostname change as long as that shows up properly in WHM, but you would need to have the DNS for the hostname pointed to the server before that will start working. Is the DNS also in place for that domain?
 

itjb

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Feb 22, 2021
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hi there,
yes i have a purchase a domain name from xyz and there i have update the ns1 and ns2 to point my vps ns1 and ns2 and i have also update the A record for my domain hosting in another provider to point my vps server ip
 

cPRex

Jurassic Moderator
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Oct 19, 2014
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Did you also make sure to get those custom nameservers registered? You can find details on that here:

 
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itjb

Registered
Feb 22, 2021
3
0
1
Thailand
cPanel Access Level
Root Administrator
Did you also make sure to get those custom nameservers registered? You can find details on that here:

thank you it's working now