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SOLVED Change Document Root addon domains stuck

Discussion in 'General Discussion' started by Sametto Chan, Apr 24, 2017.

  1. Sametto Chan

    Sametto Chan Well-Known Member

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    Dear,

    I tried to change Document Root in addon domains public_html/example.com to anime.com doesn't work.

    It's java console alert up: Document Root Updated: public_html/example.com

    Still stuck public_html/example.com, I'm confused.

    Screenshot_3.png
    Screenshot_1.png
     
    #1 Sametto Chan, Apr 24, 2017
    Last edited by a moderator: Apr 24, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm unable to reproduce any errors when changing the document root of an addon domain name in the cPanel UI. Could you let us know which version of cPanel is installed on the system, and let us know if you notice any output to /usr/local/cpanel/logs/error_log when this happens? Also, have you tried with a different web browser and verified this isn't related to a specific web browser plugin or setting?

    Thank you.
     
  3. Sametto Chan

    Sametto Chan Well-Known Member

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    There,
    Code:
    [2017-04-24 11:44:38 +0200] info [apache_conf_distiller] Creating missing document root /usr/local/apache/htdocs for nobody
    [2017-04-24 11:44:38 +0200] info [apache_conf_distiller] Creating missing document root /usr/local/apache/htdocs for nobody
    
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. Sametto Chan

    Sametto Chan Well-Known Member

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    Support Request ID is: 8408939
     
  6. Sametto Chan

    Sametto Chan Well-Known Member

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    The problem is solved now.

     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

    Thank you.
     
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