The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Change in spam behaviour since upgrade

Discussion in 'E-mail Discussions' started by serichards, May 20, 2013.

  1. serichards

    serichards Well-Known Member

    Joined:
    Dec 11, 2012
    Messages:
    48
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Website Owner
    There was an automatic upgrade of cpanel last week. I noticed that since that upgrade occurred I've had problems with endless emails being marked as spam and bounced that shouldn't be. One was even in a user level white list.

    Just about all forum reply updates stopped. Various auto responders stopped and on checking the Mail Reports thing in WHM nothing is in there, only a list of rejected ips. I'd have expected all the rejected emails to be listed there or is this telling me that the user level spam checking has been altered and become more aggressive when I haven't even touched it?

    Is there a good way of permanently turning off all the user level spam checking so that it is only server side where it can be monitored via the mail reports system in WHM rather than having to mess around going into a user level control panel?

    I also notice the automatically whitelist mobile providers option also got turned back on. I turn it off.

    Is there a good way of setting it up and making sure that it stays put eg running a cron job to put back anything it messes with?
     
  2. serichards

    serichards Well-Known Member

    Joined:
    Dec 11, 2012
    Messages:
    48
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Website Owner
    Looks like the auto delete feature was turned back on with the vicious default of 5 which is basically deleting everything in sight.

    What I don't understand is why a cpanel update would alter a user's specific preferences. I turned off auto delete so it shouldn't have been turned back on under any circumstance.

    I've now set it to auto delete at 8 and to flag from 6. I'm hoping that will actually be roughly right but it is annoying the auto delete cannot have decimal place as I'd prefer to have auto delete from just over 7. I think I have that the right way round as it was with the default of 10.0 to flag but auto deleting from a lower number.

    What do other people use as values to reduce spam to the odd one a day without finding real emails are being lost?
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,723
    Likes Received:
    660
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please open a support ticket if a cPanel update resulted in a change to a user's preferences relating to the filtering and automatic deletion of SPAM. We can investigate this to determine if this was intended, or if it's an issue that needs to be addressed. You can submit a ticket via:

    Submit A Ticket

    Please post the ticket number here so we can track the issue.

    Thank you.
     
  4. serichards

    serichards Well-Known Member

    Joined:
    Dec 11, 2012
    Messages:
    48
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Website Owner
    I'm pretty certain it has happened before too.

    I've fixed it now. I'll just have to check the settings each time an upgrade occurs.

    I could with a incantation on how to increase the weighting of the Bayes_00 and Bayes_05 so that unlikely to be spam scores from there make a bigger difference. At the moment they're mostly ignored and they seem to be far more accurate than a lot of the other more complicated methods.
     
    #4 serichards, May 24, 2013
    Last edited: May 24, 2013
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,723
    Likes Received:
    660
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Please consider opening a support ticket if the issue occurs again so we can take a closer look and address any potential bugs.

    Thank you.
     
  6. serichards

    serichards Well-Known Member

    Joined:
    Dec 11, 2012
    Messages:
    48
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Website Owner
    Brilliant. Went back into cpanel spam assassin settings and the stupid thing has WIPED all my settings out when I reloaded the page in firefox.
     
    #6 serichards, May 29, 2013
    Last edited: May 29, 2013
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,723
    Likes Received:
    660
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    I was unable to reproduce this problem on a test server. I do notice that your access level is listed as:

    "Website Owner"

    Do you have root access to this server? If so, are you able to open a ticket so we can take a closer look? If not, are you able to contact your web hosting provider to report this issue to them?

    Thank you.
     
Loading...

Share This Page