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change mail client auto-configuration options

Discussion in 'E-mail Discussions' started by rotmax, Sep 17, 2007.

  1. rotmax

    rotmax Registered

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    Hello,
    We have a Cpanel configured on host.ourdomain.com
    Cpanel set email client auto-configuration script to set SSL IMAP and POP3 hosts to host.ourdomain.com while we have SSL IMAP and POP3 running on mail.ourdomain.com (host.ourdomain.com is not accessible on those ports).

    I was wandering how can we change default email host in Cpanel so that email clients auto-configuration will be set with mail.ourdomain.com host for SSL connections?

    Thanks
     
  2. iCARus

    iCARus Well-Known Member

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    My vote here!
     
  3. mehdi@canaca.co

    mehdi@canaca.co Registered
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    Any update on this thread?
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    This thread is from 2007 and I'm not entirely certain I understand the request the original poster had.

    Please note that you can change the hostname for the machine or install a different SSL certificate for Webmail Courier, Dovecot, and exim services in WHM > Manage Service SSL Certificates area. If you need to use mail.ourdomain.com instead, then simply install that as the SSL rather than host.ourdomain.com in that section of WHM for those services.

    If this is now what is needed, please provide further details and we would be happy to assist.
     
  5. vixon

    vixon Active Member

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    Hello,

    Is this feature already activated ? We would like to change some settings in cPanel > Mail Client Configuration for.. > Manual Settings.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    When using the "Configure Email Client" option within cPanel, the SSL hostname values come from the name of the certificate for the respective service in:

    "WHM >> Service Configuration >> Manage Service SSL Certificates"

    Is there anything in specific you would like to change about this behavior?

    Thank you.
     
  7. santrix

    santrix Well-Known Member

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    Sorry to resurect this thread, but this feature remains a royal pain in the backside for folks who maintain several servers or more using wildcard SSLs to protect cpanel services.

    Our servers all use *.whitelabel.co.uk (as an example) to protect the various cPanel services. Consider an example server server1.whitelabel.co.uk

    When users on this server try to use the Mail Client Configuration tool when setting up their mailboxes, they see manual settings that recommend mail.whitelabel.co.uk and not server1.whitelabel.co.uk

    While I understand this is due to cPanel not being able to extract a hostname from the installed SSL, I can't believe this problem remains unaddressed since 2009 or earlier...

    Please either allow this facility to use the hostname from Networking Setup > Change Hostname, or allow us to simply enter a preferred value somewhere in tweak settings.

    This would save a lot of needless support requests.
     
  8. electric

    electric Well-Known Member

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    +1 for this.
     
  9. Valetia

    Valetia Well-Known Member

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    We fully agree. The mail configuration settings need to be fully customizable, to resolve a number of issues, such as the SSL wildcard issue mentioned by others in this thread.

    Another major issue with cPanel simply using the hostname (with no option to customize it) for SSL incoming and outgoing is that when we move cPanel accounts from one server to another (with a different hostname obviously), users are no longer able to connect (which causes unnecessary customer panic, user email downtime and increased customer support) and will then need to change their mail settings every single time.

    As such, please add the following options under a new Mail Config tab in Tweak Settings:

    Help blurb upon clicking the [?] link for each option:
    "This value will be shown to users selecting the 'Configure Email Client' option (if enabled using WHM's Features Manager) at the 'Email Accounts' section of cPanel. It is also used for the mail client auto configuration scripts."

    Options to add ("-" indicates a radio button):

    Incoming Mail Server (SSL):
    - Use current hostname: (show current hostname here) (default)
    - Use custom value (%domain% may be used to represent the email account's domain name): (blank field)

    Incoming IMAP Port (SSL):
    - 993 (default)
    - (blank field)

    Incoming Mail Server (Non-SSL):
    - Use the format mail.%domain% (default)
    - Use custom value (%domain% may be used to represent the email account's domain name): (blank field)

    Incoming IMAP Port (Non-SSL):
    - 143 (default)
    - (blank field)

    Incoming POP3 Port (SSL):
    - 995 (default)
    - (blank field)

    Incoming POP3 Port (Non-SSL):
    - 110 (default)
    - (blank field)

    Outgoing Server (SSL):
    - Use current hostname: (show current hostname here) (default)
    - Use custom value (%domain% may be used to represent the email account's domain name): (blank field)

    Outgoing SMTP Port (SSL):
    - 465 (default)
    - (blank field)

    Outgoing SMTP Alternative Port (SSL):
    - Not displayed (default)
    - 587
    - (blank field)

    Outgoing Mail Server (Non-SSL):
    - Use the format mail.%domain% (default)
    - Use custom value (%domain% may be used to represent the email account's domain name): (blank field)

    Outgoing SMTP Port (Non-SSL):
    - 25 (default)
    - (blank field)

    Outgoing SMTP Alternative Port (Non-SSL):
    - Not displayed (default)
    - 26 <-- taken from existing value in Service Manager for 'Exim on another port'
    - (blank field)

    We hope the above options are clearly laid out and can therefore be more readily implemented by the cPanel team.

    It would be great if someone from cPanel can confirm that the above options are slated for implementation, as well as provide an ETA.

    If you have any questions please let us know.
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:


    Feature Requests that you have an interest in, should be posted here:

    cPanel Feature Requests
     
  11. LDHosting

    LDHosting Well-Known Member

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