TnMountainMan

Member
Jul 21, 2007
17
0
51
Greetings,

I've tried multiple times to change out the header logo and want it to reflect across all of my hosting accounts. I can't even get it changed for one account.

I watched the vids, read the fine print, named the .jpg logo as requested (top-logo) and still nothing.

Anybody done this and if so how? Details please.

Thanks in advance.

TnMountainMan
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Greetings,

I've tried multiple times to change out the header logo and want it to reflect across all of my hosting accounts. I can't even get it changed for one account.

I watched the vids, read the fine print, named the .jpg logo as requested (top-logo) and still nothing.

Anybody done this and if so how? Details please.

Thanks in advance.

TnMountainMan
What I normally do is:

1. Go to my cPanel Interface
2. go to Branding Editor
3. select a style I want to edit
4. click edit logo
5. Upload my logo and it works

I know there were some overnight build releases for EDGE, CURRENT, RELEASE and STABLE so you may want to consider updating and see if that resolves the issue. I know there are some continuing issues with setting branding in some circumstances, but nothing like this that I'm aware of.
 

TnMountainMan

Member
Jul 21, 2007
17
0
51
What I normally do is:

1. Go to my cPanel Interface
2. go to Branding Editor
3. select a style I want to edit
4. click edit logo
5. Upload my logo and it works

I know there were some overnight build releases for EDGE, CURRENT, RELEASE and STABLE so you may want to consider updating and see if that resolves the issue. I know there are some continuing issues with setting branding in some circumstances, but nothing like this that I'm aware of.
Thanks David. I will give this another shot today sometime and report my results.
 

TnMountainMan

Member
Jul 21, 2007
17
0
51
Nope. Its still the cpanel logo.

I've named the file top-logo. Is this a problem and if so, what should/can I name it?

Thanks for your help too.
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Nope. Its still the cpanel logo.

I've named the file top-logo. Is this a problem and if so, what should/can I name it?

Thanks for your help too.
Whatever you name the file on your computer should be irrelevant with relation to changing the logo. I've uploaded many test images myself that had very generic names like "picture 1.jpg" or "DMG00001.jpg"

What type of image file are you attempting to upload?
 

TnMountainMan

Member
Jul 21, 2007
17
0
51
One that I've tried is .jpg 130x86 9.05kb.

I do now have the cPanel logo so it will move around and I can resize it.
 
Last edited:

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
One that I've tried is .jpg 130x86 9.05kb.

I do now have the cPanel logo so it will move around and I can resize it.
Okay, just making sure it wasn't .xcf or some sort of Photoshop file or odd image format like that. If I was in your situation and had root access, I'd run
/scripts/upcp --force to see if that resolves the issue. If not, I think this is an issue worthy of a support request to your cPanel Licensing Provider so they can go in and figure out what's going on.
 
Last edited:

TnMountainMan

Member
Jul 21, 2007
17
0
51
Thanks. As far as I know, I have root access, but I don't know how to "run" anything yet.

I'm a designer and I don't know too much about the hosting end of things yet, but as a new hosting provider, I better learn this stuff soon.

I appreciate your help.
 

nootkan

Well-Known Member
Oct 25, 2006
155
10
168
Where do I find the "Branding Editor" referred to in the previous post? When I login to my cpanel all I see is the following categories: E-Mail, FTP, Web/FTP Stats, Site Management, CGI Scripts, Subdomain, Advanced, Network Tools, Files, Databases, Pro and it's not listed under any of them. Am I misunderstanding where to look?
 

HaveHost

Member
Nov 10, 2004
21
0
151
Branding does not "stick" in cPanel 11 - this is a huge bug and cPanel is aware of it - whether they are doing anything about it, remains to be seen.
 

HaveHost

Member
Nov 10, 2004
21
0
151
TnMountainMan:

Having just figured this out, make sure you are not logged in as "root" to your WHM but to the actual Reseller Account for your hosting service. I too was trying to modify the root account's styles but found that since all of my accounts that I host (non-Reseller) are set to be "owned" by the Reseller Account I set-up for my hosting, I had to change the styles in my own Reseller WHM.

Hope that helps!

Cheers!
James
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Where do I find the "Branding Editor" referred to in the previous post? When I login to my cpanel all I see is the following categories: E-Mail, FTP, Web/FTP Stats, Site Management, CGI Scripts, Subdomain, Advanced, Network Tools, Files, Databases, Pro and it's not listed under any of them. Am I misunderstanding where to look?
Note you must be logged into a reseller account in the cPanel interface to see "Branding Editor" in the "Preferences" section of the cPanel interface.

Additionally, cPanel 11 and use of the X3 interface is also required. You cannot do this in cPanel 10 nor with X or X2.