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change primary domain problem

Discussion in 'General Discussion' started by Lesmond, Apr 25, 2017.

  1. Lesmond

    Lesmond Registered

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    One of my clients wants his primary domain changing, as his domain has expired and he does not want to renew the expired domain.

    So he wants to use a add-on domain for the primary, when I try to change the domain in WHM I get this warning...

    Thanks in advance
    Les
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you confirm if the new domain name you are using already exists under this account or another account on the system?

    Thank you.
     
  3. Lesmond

    Lesmond Registered

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    He already owns the new domain, both are on the same account.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    You can't change the domain name associated with an account using "WHM >> Modify an Account" if the new domain name already exists on the cPanel server. You must remove it from any existing accounts before performing that action.

    Thank you.
     
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