Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Change to Bandwidth monitoring?

Discussion in 'General Discussion' started by brianc, May 2, 2012.

  1. brianc

    brianc Well-Known Member

    Joined:
    May 16, 2003
    Messages:
    152
    Likes Received:
    1
    Trophy Points:
    168
    I have a number of servers that run mailing lists. Since last April, a number of these accounts' bandwidth usage has dramatically increased. The mail volume on these servers has not change and yet accounts that use to generate 15 or 20 megabytes of bandwidth in a month are all of a sudden reporting bandwidth usage in the gigabytes. This doesn't seem correct.

    Can anyone shed some light on this?

    Thanks,
    Brian
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Please check the "Bandwidth" icon in cPanel for one of the accounts with increased usage. Does it indicate which specific service uses the most bandwidth?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. brianc

    brianc Well-Known Member

    Joined:
    May 16, 2003
    Messages:
    152
    Likes Received:
    1
    Trophy Points:
    168
    Hi Michael,

    It does. It is the smtp service that is showing the greatest use of bandwidth. It looks like SMTP is now being monitored for bw usage when in the past it wasn't. Is that something new that was introduced in the recent cPanel update?

    Thanks.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. brianc

    brianc Well-Known Member

    Joined:
    May 16, 2003
    Messages:
    152
    Likes Received:
    1
    Trophy Points:
    168
    Ok now SMTP traffic is no longer being monitored for bandwidth. cPanel is there a setting somewhere that turns bandwidth monitoring for SMTP traffic on/off on the server?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    SMTP (sending email) bandwidth should be monitored by cPanel. This is not configurable. However, if you feel that services are using less bandwidth then actually reported, feel free to submit a ticket so we can take a closer look:

    Submit A Ticket

    The following document also contains useful information:

    Bandwidth Discrepancies

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. brianc

    brianc Well-Known Member

    Joined:
    May 16, 2003
    Messages:
    152
    Likes Received:
    1
    Trophy Points:
    168
    Thanks Michael. I will have my datacenter take a look into this and see what is going on. SMTP traffic is definitely not being monitor. That I know for sure.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice