change whm password

If you are a reseller, simply login to the cPanel account (all WHM Reseller accounts are also cPanel accounts) and change your password there.

If you are root, simply go to WHM -> Server Configuration -> Change Root Password

 

Change Root Password - Does NOT change

I have a VPS and when I try to change my WHM Root Password, I get

BUT the password does NOT change.

EXAMPLE: This happens when I try to change the password FROM abc123 TO abc123abc123.
The new password is 2 times the old one.
BUT, I am still able to log in with just abc123 despite a successful message.

What could be the reason?

Is this a BUG which is making the WHM think that abc123 = abc123abc123?

The password does change if I use a new password like, xyz123xyz123. With this new password, if I just try xyz123, it does NOT work, but xyz123xyz123 works.
This means WHM knows xyz123 != xyz123xyz123

Cheers

 

I'd recommend submitting a support request for this issue so our technicians can analyze why you are experiencing this issue and determine if it is a bug in our software.