Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Changed cPanel password, FTP Password change has been queued

Discussion in 'General Discussion' started by RickKukiela, Feb 18, 2019.

Tags:
  1. RickKukiela

    RickKukiela Member

    Joined:
    Jan 17, 2017
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Chicago
    cPanel Access Level:
    Root Administrator
    I'm trying to reset the FTP password of one of our accounts. I bring up List accounts in WHM. I expand the account. Do the change password thing and I get that message. It "queued" the ftp password change.

    The password is not changed and I still cannot FTP into the account.

    Why is it "queuing" the password change? Why wont it just do it?

    And for how long is this queued for? Is it going to be done in 5 minutes? 10 minutes? an hour? a day? a week? a month? a year?

    That message is a virtual slap in my face and an insult to my intelligence. I want the FTP password changed NOW. Not when you feel like getting around to it.

    So can someone please explain to me what is going on here and how to force it to happen now, and not when it feels like it?
     
  2. shaun

    shaun Well-Known Member Verifed Vendor PartnerNOC

    Joined:
    Nov 9, 2001
    Messages:
    708
    Likes Received:
    1
    Trophy Points:
    318
    Location:
    San Clemente, Ca
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Whats the Task Queue monitor look like in the WHM?

    If you changed the main accounts password already you can try running /scripts/ftpupdate to resync the passwords
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. RickKukiela

    RickKukiela Member

    Joined:
    Jan 17, 2017
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Chicago
    cPanel Access Level:
    Root Administrator
    This did the the trick! Thank you Shaun!
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,272
    Likes Received:
    2,154
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @RickKukiela,

    We document information about the task queue system at:

    The Task Queue System - Version 78 Documentation - cPanel Documentation

    Changing an account's password should not generally take more than a few seconds. If it's not updating right away, then it suggests a potential issue leading to the build up of tasks on your system. Can you confirm that password update tasks are still delayed? If so, can you open a support ticket so we can take a closer look to see what's happening on the affected system? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice